EVANZ Core Skills Qualification Report from the 2013 Pilot Project.

EVANZ Core Skills QualificationReport from the 2013 Pilot Project

Background• EVANZ conducted industry research

– Sector size– Occupational groups– Staff skills and qualifications

• Skills Active – Industry Training Organisation (ITO) for Sport and Recreation

• Over past year…– Developed resource and assessment materials– Conducted Assessor training– Worked with 8 venues to pilot the qualification

Why was this qualification developed?

• Support and develop a pathway within the industry utilising nationally recognised qualifications

• Lots of people working in entry-level roles• Benefits from a common foundation of skills

The result so far…

• Foundation qualification for the sector • Sits across all occupational roles• An excellent induction qualification

– Tailored to the sector (developed by the sector)– Focussed ‘on the job’ qualification– Relevant to the sector

About the qualification

• on-job training and assessment programme • start to a career in entertainment venues

• Four modules:– Entertainment and Event Venues – Self management – Customer service and communication – Health and safety and hazard management

Self management

• individual responsibilities – punctuality, presentation, time management

• team work• venues expectations of workplace behaviour

Customer service and communication

• Elements of good customer service • Internal and external customers• Responding to a range of different customers • Communicating with people from other cultures • Effective interaction

– range of customer types– behaviours – complaints

Health and safety and hazard management

• Health and safety policies and procedures

• Emergency evacuation

• Venue security

Who is if for?

• People working– full-time, part-time or casual basis

• Front-of-house roles – ushers, ticketing, hospitality and security

• Back-of-house operations– stage management, security and technical roles

Benefits

• Help staff develop their career in the sector

• Recognition of foundation skills/knowledge

• Increase venue and sector consistency

• Support existing induction programmes

• Provide format for induction programmes

• Acknowledge staff/improve retention

The Pilot

• 8 venues attended assessor training • 10 assessors undertook training• 6 assessors are now fully registered • 25 trainees registered to the qualification• 3 trainees completed qualification

How has it worked?

The Future…

• To develop a coherent, focussed qualification pathway within the industry

• Provide a mechanism to keep and develop skilled people within our industry

• To develop the next tier of qualifications looking at specific skill sets and career pathways – e.g. back of house, linking to ETNZ.

Qualifications pathwayFront of house Reception

HospitalityTicketing Security

Back of house Event technical systemsSafe manual liftingStage management

Event co-ordination and management

Team supervisionVenue managementProduction management

Team leadership First line managementAdult education and training

How it works…

What’s involved?

• Training and assessment completed while trainees are working.

• Assessment tasks– written questions – observation of the trainee doing their day-to-day role in the

workplace.

• This qualification takes 3-7 months to complete.

What else?

• Cost $143.75 (incl GST)– includes learning and assessment resources– registration of achievement on the NZQA Framework – Skills Active Learning Support Advisor visits to support

trainees.

– There may be additional costs if external training and assessment is required.