English Communication for BUSINESS

English English Communication Communication for BUSINESSfor BUSINESS

Part onePart one

Socializing and CultureSocializing and Culture

TEST 1 next weekTEST 1 next week

5 tests5 tests

11stst test = socializing and test = socializing and cultureculture

How to meet someone from How to meet someone from another country at your officeanother country at your office

Meeting people from Meeting people from different culturesdifferent cultures

When you meet someone from When you meet someone from another country you should be another country you should be careful about:careful about:

B___ L____B___ L____ E___ C____E___ C____ G____G____

Be careful aboutBe careful about

Body Language Body Language Eye ContactEye Contact GiftsGifts

Body LanguageBody Language

Western cultures shake hands and Western cultures shake hands and do not get too closedo not get too close

Some other cultures get very closeSome other cultures get very close

Some cultures do not shake handsSome cultures do not shake hands

Eye ContactEye Contact

Western countries need eye contact Western countries need eye contact to build trustto build trust

In other countries too much eye In other countries too much eye contact is considered not politecontact is considered not polite

GiftsGifts

In some countries they will offer you In some countries they will offer you a gift when you arrivea gift when you arrive

In some countries it is rude to say no In some countries it is rude to say no to a gift.to a gift.

Greeting a visitor to your Greeting a visitor to your officeoffice

Offer; We usually use grammar of Offer; We usually use grammar of ““W____ Y____ L_____?”W____ Y____ L_____?”

Offer a ____Offer a ____ Something to _____Something to _____

Greeting visitorsGreeting visitors

Would you like….Would you like….

Offer a seat Offer a seat ““Would you like to sit down”Would you like to sit down” (Please take a seat)(Please take a seat)

Something to drink Something to drink ““Would you like something to drink”Would you like something to drink”

1. Meeting Someone1. Meeting Someone

Two greetingsTwo greetings

F_______F_______ I________I________

Greetings ExamplesGreetings Examples

Formal – How are you today?Formal – How are you today?

- How do you do?- How do you do?

Informal - How’s it going?Informal - How’s it going?

- How are things?- How are things?

Ice BreakersIce Breakers

What is an ice breaker?What is an ice breaker?

Ice breakersIce breakers

Start a conversationStart a conversation

Did you eat yet?Did you eat yet? Where are you going?Where are you going? It’s hot today, isn’t it?It’s hot today, isn’t it?

Small TalkSmall Talk

Short conversationShort conversation

Follows the idea of the ice breakerFollows the idea of the ice breaker

Not about businessNot about business

Listen to the “CD”Listen to the “CD”

Follow the conversation in the book Follow the conversation in the book Track 2Track 2

Answer the questionsAnswer the questions

QuestionsQuestions 1 Who is visiting?1 Who is visiting? 2 Who is the greeter?2 Who is the greeter? 3 What does she take from him?3 What does she take from him? 4 Who is introduced?4 Who is introduced? 5 What is offered?5 What is offered? 6 What is the ice breaker?6 What is the ice breaker? 7 What city is he in?7 What city is he in? 8 What would he like to drink?8 What would he like to drink? 9 Where is he coming from?9 Where is he coming from? 10 What country is he in?10 What country is he in? 11 What problem does he have?11 What problem does he have? 12 Where can he buy it?12 Where can he buy it? 13 Where do they eat Kao Mun Gai for lunch?13 Where do they eat Kao Mun Gai for lunch?

SpeakingSpeaking Look at the script example - Listen Look at the script example - Listen

track 4track 4 This is the first half of your testThis is the first half of your test You must remember this script for You must remember this script for

next weeknext week

Two people!Two people! One visitor to the officeOne visitor to the office One office staff, (greeting the visitor)One office staff, (greeting the visitor) Change details (Change details (example: change example: change

names, cities, ice breaker etc….)names, cities, ice breaker etc….)

QuestionsQuestions 1 Who does he come to meet?1 Who does he come to meet? 2 Why can’t he see her?2 Why can’t he see her? 3 What does the secretary offer?3 What does the secretary offer? 4 What does he ask for?4 What does he ask for? 5 Does he use the fax machine?5 Does he use the fax machine? 6 Where does he want to go after the 6 Where does he want to go after the

meeting?meeting? 7 How far is it?7 How far is it? 8 How will he go there?8 How will he go there? 9 Who is free to see him now?9 Who is free to see him now? 10 Who is Mexico’s best football player?10 Who is Mexico’s best football player?

If you have the bookIf you have the bookGuide for page 9Guide for page 9

SBSB = Sandra Bates = Sandra Bates ShortlyShortly = soon = soon Decline Decline = say NO= say NO Offer Offer = “I can get you a taxi.”= “I can get you a taxi.” Accept offerAccept offer = “Ok, thanks” = “Ok, thanks” PromisePromise = (You will do it for = (You will do it for

sure) “I promise to do that”sure) “I promise to do that”

Example page 9 bookExample page 9 book A – Hi, I’m John Carew, I have an A – Hi, I’m John Carew, I have an

appointment with Sandra Bates.appointment with Sandra Bates. B – Hi, John. Welcome to B – Hi, John. Welcome to

Bangkok. Sandra Bates will be Bangkok. Sandra Bates will be here shortly. Would you like here shortly. Would you like something to drink?something to drink?

A – No thanks, but can I use the A – No thanks, but can I use the phone?phone?

B – Yes, of course. Would you B – Yes, of course. Would you like to use the fax as well?like to use the fax as well?

A No thanks, just the phoneA No thanks, just the phone B…..B…..

Test number OneTest number One Script Script A. Hello, welcome to………..A. Hello, welcome to……….. B. Thank you, my name is B. Thank you, my name is

……. I have an ……. I have an appointment with appointment with Mr/Mrs….....Mr/Mrs….....

A. It’s nice to meet you A. It’s nice to meet you Mr/Mrs….. My name is Mr/Mrs….. My name is …….I spoke to you on the …….I spoke to you on the phone last week.phone last week.

B. Oh, hello ……how do you B. Oh, hello ……how do you do?do?

A. I am good, thanks. A. I am good, thanks. Mr/Mrs. …..is not available Mr/Mrs. …..is not available now. Could you please wait now. Could you please wait a moment? Please take a a moment? Please take a seat.seat.

B. Thank you.B. Thank you. A. Would you like A. Would you like

something to drink?something to drink? B. Yes, water would be fine, B. Yes, water would be fine,

thanks.thanks. A. Of course------ok, here A. Of course------ok, here

you areyou are.. B. Thank you.B. Thank you.

AA. . How How was was your your trip totrip to Thailand?Thailand?

B. It was fine thanks, I B. It was fine thanks, I slept on the airplaneslept on the airplane..

A. What city did you fly A. What city did you fly from?from?

B. I flew from ……….B. I flew from ………. A. Have you been here A. Have you been here

before?before? B. Yes I………………..B. Yes I……………….. A. Well, I hope you enjoy A. Well, I hope you enjoy

your stayyour stay B. Thanks, I will. There is B. Thanks, I will. There is

one thing I would like help one thing I would like help with.with.

A. Oh? And what is that?A. Oh? And what is that? B. I need to…………….B. I need to……………. A. Oh, in Bangkok you can A. Oh, in Bangkok you can

find…….find……. B. Oh, thank you very B. Oh, thank you very

much.much. A. No problem. Oh, A. No problem. Oh,

Mr/Mrs ……… is free now. I Mr/Mrs ……… is free now. I will take you to see her/him.will take you to see her/him.

Part TwoPart TwoGreeting Visitors to your Greeting Visitors to your

country outside your officecountry outside your office

Recommend or Suggest Recommend or Suggest ________(example?)________(example?)

Recommend or SuggestRecommend or Suggest

Places to visitPlaces to visit Places to eatPlaces to eat Food to eat (kao mun gai)Food to eat (kao mun gai) Places to shopPlaces to shop Places to avoidPlaces to avoid

Invite someoneInvite someone

Would….Would….

AnswerAnswer

Would you like to go to dinner?Would you like to go to dinner?

Are you hungry? Would you like Are you hungry? Would you like something to eat?something to eat?

RecommendingRecommending

I……I……

AnswerAnswer

I recommend…I recommend…

Have you eaten Thai food? Would Have you eaten Thai food? Would you like to eat some kao mun gai? you like to eat some kao mun gai? Let me recommend a good placeLet me recommend a good place

Expressing Preference or Expressing Preference or likeslikes

I …..I …..

AnswerAnswer

I like….I like….

I like kao mun gai. Would you like to I like kao mun gai. Would you like to join me at a kao mun gai restaurant?join me at a kao mun gai restaurant?

RespondRespond

That….That….

AnswerAnswer

That would be nice, thank youThat would be nice, thank you

Yes, I am very hungry. Let’s goYes, I am very hungry. Let’s go

Looking at the menuLooking at the menu

I think…I think…

AnswerAnswer

I think I will order the fishI think I will order the fish

I think I will have the steakI think I will have the steak

Order somethingOrder something

I….I….

AnswerAnswer

I would like….I would like….

Return the questionReturn the question

A….A….

AnswerAnswer

And you? What will you have?And you? What will you have?

Commenting on foodCommenting on food

This….This….

AnswerAnswer

This is very deliciousThis is very delicious

Return the questionReturn the question

And….?And….?

AnswerAnswer

And you? How is your meal?And you? How is your meal?

Ice Breaker and Small Ice Breaker and Small TalkTalk

Have you….Have you….

AnswerAnswer Have you seen much of Thailand?Have you seen much of Thailand?

Have you been to Paragon?Have you been to Paragon?

Have you seen Thai classical dance?Have you seen Thai classical dance?

Have you been to any temples?Have you been to any temples?

Have you been to any night markets?Have you been to any night markets?

Invite and AnswerInvite and Answer

Would you like to...?Would you like to...?

Sure, that sounds great. How about Sure, that sounds great. How about tomorrow?tomorrow?

Asking for the checkAsking for the check

……..

AnswerAnswer

Could we have the check, please?Could we have the check, please?

Offering to payOffering to pay

Let…Let…

AnswerAnswer

Let me get the check. Let me get the check.

Insist on pay (must pay!)Insist on pay (must pay!)

No, I insist. I will get the check!No, I insist. I will get the check!

Example:Example: A. I will get the check.A. I will get the check. B. No, we will share it.B. No, we will share it. A. No, I insist! I will get the A. No, I insist! I will get the

check!check!

Thank youThank you

Thank…Thank…

AnswerAnswer

Thank youThank you

Thank you for a lovely evening.Thank you for a lovely evening.

Guide to CDGuide to CD

CuisineCuisine = food = food Particular specialtyParticular specialty = special Thai food = special Thai food Comment Comment = up to your thinking about the = up to your thinking about the

foodfood Suggest Suggest = recommend a good place to eat= recommend a good place to eat AcceptAccept = say yes to invitation = say yes to invitation Respond Respond = “ok, great” (example)= “ok, great” (example) ConfirmConfirm = agree = agree Confirm arrangementConfirm arrangement = review meeting = review meeting

time time

ListenListen

Listen to the CD Track 11Listen to the CD Track 11 Follow the script on the page 17Follow the script on the page 17

AnswerAnswer 1.1. Has the visitor tried the local Has the visitor tried the local

cuisine?cuisine? 2. What is the particular specialty?2. What is the particular specialty? 3. Where does she invite him to go?3. Where does she invite him to go? 4. What food does he like?4. What food does he like? 5. Where will she take him?5. Where will she take him? 6. Where will they meet?6. Where will they meet? 7. What time?7. What time? 8. Where will he go now? How will he 8. Where will he go now? How will he

go?go? 9. What is his wife’s name?9. What is his wife’s name?

Speaking: whoohooo!Speaking: whoohooo! Test part twoTest part two

Make your own script. Make your own script. 15 sentences 15 sentences eacheach

Must include Thai restaurantMust include Thai restaurant Should include Thai culture in your Should include Thai culture in your

small talk (slide 43)small talk (slide 43)

Have: every type of language from Have: every type of language from slide 22 to slide 51slide 22 to slide 51

Must remember! Must remember!

ExampleExample A. Hi Mr. Yamamoto. Are you hungry? Would you A. Hi Mr. Yamamoto. Are you hungry? Would you

like something to eat?like something to eat? B. Yes. I would like some dinner.B. Yes. I would like some dinner. A. I would like to recommend the kao mun gai. It is A. I would like to recommend the kao mun gai. It is

traditional Thai food.traditional Thai food. B. That sounds nice. Thank youB. That sounds nice. Thank you A. May I suggest we go eat kao mun gai at the Night A. May I suggest we go eat kao mun gai at the Night

Market?Market? B. Sure, let’s go.B. Sure, let’s go. LaterLater B. Hmmm… Everything on the menu looks good. I B. Hmmm… Everything on the menu looks good. I

think I would like the kao mun gai tot.think I would like the kao mun gai tot. A. Ok I will order this dish for you.A. Ok I will order this dish for you. B. And you? What will you have?B. And you? What will you have? A. I will have the kao mun gai with bananas.A. I will have the kao mun gai with bananas. LaterLater A. How is it?A. How is it? B. It is very delicious, thank you. And how is your B. It is very delicious, thank you. And how is your

food?food? A. It is really good but spicy……A. It is really good but spicy…… …… Continue with “and how is your meal?” then… Continue with “and how is your meal?” then…

“small talk” etc….. Until “thank you”“small talk” etc….. Until “thank you”