English for International Business Communication · English for International Business Communication Your survival kit for business interaction hellenic american union Massalias 22,

English for International Business Communication

Your survival kit for business interaction

hellenic american unionMassalias 22, 106 80 Athens, T.: 210 36 80 900, F.: 210 3633174e-mail: [email protected], http://www.hau.gr

This interactive, 60-hour program helps you develop confidence and sophistication in the use of English when dealing with various situations in the work place and interacting with native and non native speakers.

During the program you will be exposed to authentic language through case studies, and you will take part in simulations, role-plays and conversations.

• Emphasis is put on verbal communication and cross cultural issues. • You will have no homework. All activities are performed in class.

The program is taught in small groups of up to 13 people. You need to already have an intermediate command of the English language (Lower level) to be able to participate. So far more than 700 professionals have successfully completed the program.

Interacting face-to-face• Making the right first impression• Introducing oneself and others (personal details, job,

responsibilities)• Welcoming visitors• Making small talk• Keeping the conversation going

Interacting with others in a social context • Socializing with confidence• Cross cultural issues and

misunderstandings• Avoiding faux pas• Inviting, accepting or declining

invitations• Using humor and anecdotes

Dealing with difficult clients• Being diplomatic• Problem solving• Calming down hostile customers

Writing business correspondence• Writing and replying to inquiries

and complaints• Writing faxes and memos• Drafting reports, proposals and

plans• CVs, resumes and cover letters • Email tips and netiquette • Getting to the point• Indicating attitude• Contrasting and linking ideas• Using formal or informal language• Using passive or active voice

appropriately• Expressing negative ideas• Editing• Punctuation

Communicating over the phone• Asking for and giving information• Preparing to make a call• Receiving calls• Teleconferencing • Taking and leaving a message• Arranging appointments• Overcoming the secretarial barrier• Problem solving and dealing with

complaints on the phone

Content

Giving presentations• Presentation technique

• Discussing products, brands and the marketing mix• Using visual aids and talking about the content of visual aids

• Listing information• Linking ideas and sequencing • Summarizing and concluding• Ending a presentation• Handling questions and

discussions

Handling business meetings• Establishing the purpose of the

meeting• The language of decision making• Stating and asking for opinions,

being persuasive• Interrupting and handling

interruptions• Asking for and giving clarifications• Delaying decisions• Keeping minutes

Negotiating and making agreements• Types of negotiations• Making an opening statement• Bargaining and making

concessions• Accepting and confirming

or rejecting an offer• Summarizing and ending the

negotiationMichael Robbs

Content

The Instructor

Michael Robbs holds a BA in Interdisciplinary Human Studies from University of Bradford, UK, and an MA in Teaching English as a Foreign Language from St. Michael’s College, USA. Mr Robbs is also a teacher trainer. He has been teaching English for business purposes, as well as communication courses, on site, on line, and in-house, at the Hellenic American Union for the past 16 years. He has won international awards for excellence in teaching. His long experience, direct teaching approach, creativity and devotion to the success of his students can guarantee an effective and pleasant learning experience.

Timetable:• 12/10/2016-19/12/2016

MondayandWednesday,18:00-21:00

• 11/10/2016-20/12/2016TuesdayandThursday,18:00-21:00

Fees: €600

Useful information

Content

Certify your Business English level with TOEIC®

The Test of English for International Communication

(TOEIC®) is a multiple-choice examination designed

to measure how well you can communicate in

English in a social or workplace situation. The test is administered on a

weekly basis, while you receive your results 5 days after the test date and your

Certificate a day later. The TOEIC® test has been recognized and accredited

by the Supreme Council for Civil Personnel Selection (ASEP). Please call

2103680029 or send an email to [email protected] if you need more information

on TOEIC® test.

More than 2500 hours of specialized Business English programs have been designed in consultation with employers and have been delivered in-house on their premises. The key to such customized programs is a clear understanding of the language needs of the company’s group of participants, as well as the company’s objectives for conducting this training. We therefore create a program that is relevant, useful and applicable to the participants’ daily activities.

Industries we have designed and conducted customized Business English courses so far include: Food & Beverage, Embassies/Diplomats,

Maritime, Aviation, Construction, Business Consultants, Insurance, Cosmetics, Pharmaceutical, Consumer Goods, Legal Services, IT

Solutions, Export Services, Banking.

Business English for your company

What former students say about the program

It is really close to business reality.Sales Manager

More than expected. I would recommend this program to all people who have to use English in their professional life.Internal Auditor

I firmly believe that it has been an important and useful experience.Personal Assistant

It is fun, it improves your communication and social skills.Company Owner

I recommend the course as it is a great way to be updated on how to communicate with multicultural partners, colleagues, etc.Bancassurance

Do you want to know more?Please call 210 3680006 or 210 3680038, or send an email to [email protected] if you need more information of clarification.

You can register on your own or have your employer register you.

individual registrationYou can register in person, online or via email:

registering in person The Registrar’s Office is open daily, Monday through Friday, 9:00-20:00. You need to complete and sign a registration form, and pay the tuition fees. You can pay in cash or by cash or credit card.

• cash/cash card. You will need to pay at least € 300 upon registration and pay the remainder by Nov 28, 2016 (you will be asked to sign a bind-ing Tuition Payment Agreement for that).

• credit card. The full fee will be charged to your credit card and 3-5 interest-free installments will be arranged if your credit card is eligible.

email registration: You can enroll by e-mailing ([email protected]) a complete and signed registration form and a copy of a bank deposit/transfer of at least €300. You can locate the HAU bank accounts on the registration form. Please note that you are responsible for any bank charges incurred in the transfer or deposit. You will then receive the Tuition Payment Agreement, which you will have to complete, sign and e-mail back to us. Only then is your registration complete. You will need to pay the remainder according to the Agreement, either in cash at the Registrar’s Office, or by a second deposit to the HAU bank accounts (in such a case you will have to e-mail the copy of the transaction to [email protected]). You will receive your receipt on the first day of the program.

participation through your employerYour company can register you and your colleagues.

registering your employee(s) via email or fax

To enroll your company’s employee(s) you need to e-mail ([email protected])

or fax us (2103633174) a complete registration form (participant details as

well as invoice details) and a copy of the full tuition fee deposit in one of

the HAU bank accounts, which you will find on the registration form. Please

note the following: The registration form needs to be signed by the employer,

or the manager responsible for corporate training in order to complete

registration. The employer is responsible for any bank charges associated

with the deposit of tuition fees. Employers who enroll 3 or more employees

in the program gain a 10% total discount. A LAEK subsidy is available; if

you wish to take advantage of it, please tick the appropriate box of the

registration form and we will send you the information you need.

REGIsTRaTION PROCEDUREs

i wish to enroll for the following class:

12/10/2016 - 19/12/2016, Monday and Wednesday, 18:00-21:00

11/10/2016 - 20/12/2016, Tuesday and Thursday, 18:00-21:00

participant’s details

Last Name:

First Name:

Tax Number:

Position/Status:

Company:

Home Address:

Postal Code:

Mobile Phone:

E-mail Address:

I wish to receive information by the Hellenic American Union via mail or email

invoice details

Company Name:

Type of Business:

Company Address:

Postal Code/City:

Phone/Fax:

Tax Number:

Tax Office:

LAEK Subsidy YES NO

the hellenic american union bank account

Alpha Bank: 441-00-2002-000010 (IBAN GR18 0140 4410441002002000010)

Eurobank: 0026-0012370100176525 (IBAN GR26 0260 0120 0003 7010 0176 525)

cancellation policyParticipants’ cancellations must be made in writing at least 15 working days before the start of the program to be eligible for refund. Thereafter, no refunds will be given.The Hellenic American Union reserves the right to change or cancel any of its published programs due to unforeseen circumstances. A full refund is given to people who have registered.

I / we understand and accept the registration and cancellation policies.

name/signature:……………………………………. date:…………..

REGIsTRaTION FORM

2

Attn: Georgia DedeE-mail: [email protected] Fax No: 210 3633174

* A recognized Center for Lifelong Learning (ΚεΔιΒιΜ2) that has been granted a license of operation by the National Organization for the Certification of Qualifications and Vocational Guidance (EOPPEP)

*

The Hellenic American Union collects and uses personal information in order to communicate with the members of its public, to provide educational and cultural programs and services, and to improve the quality of services that it offers. The information we have requested in this form will be maintained in digital and/or physical form and used only for the purposes described above. You have the right to reasonable access to the personal information we have on you, to request a copy of this information, and to correct it if inaccurate. To find out more, contact the Hellenic American Union at [email protected].