Education in the International Arena - How do best practise educational institutions protect a global workforce.
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Education in the International Arena- How do best practise educational institutions protect a global workforce
Slide 2
Effective Travel Risk Management
Brennan BastyovanszkyManager – People Risk Services
Challenges to Effective Business TravelWhat are the risks?
Terrorism
Hijacking
KidnappingLawlessness
Piracy
Travel-related infections
ThreatsImprisonment
Opportunistic Crime
War
InsurgencyCoups
Civil Unrest
Natural Disasters
Extreme Weather
Hepatitis
Typhoid Fever
DengueAir Quality
Rural Isolation
Language and cultural barriers
Vehical AccidentsAirline Catastophes
Common Travel ProblemsImmigration & Visas
Medical Illness
Cost of Lack of Travel Risk ManagementWhat is your exposure?
Sick pay for employee
Executive resources to deal with crisis
Damages resulting from liability
Diversion of resources
Business interruptions
Replacing employee
Cost
Morale and productivity loss
Injury/incident
Medical expenses
Treatment
Evacuation Repatriation
A successful traveler risk management model
Pre-Travel
Assess. Authorise. Brief & Train. Implement
During Travel
Monitor. Track.
In an Incident
Alert. Respond. Assist.
Pre-Travel
Assess. Authorise. Brief & Train. Implement
During Travel In an Incident
• Assess the medical risks before deploying staff overseas, to ensure Education institution makes informed decisions.
• Authorise. A robust authorisation process that works with an organisation’s best interests.
• Brief and train staff travelling internationally appropriately, so that they can take responsibility for themselves.
• Implement the necessary measures to safeguard travelling employees, such as meet and greet, close protection and insurance.
Pre-Travel During Travel In an Incident
• Monitor events worldwide, especially where your company has business interests.
• Track where everyone is at the touch of a button.
Monitor. Track.
Pre-Travel During Travel In an Incident
• Alert those employees likely to be affected by events
• Respond. Management needs mechanisms in place to ensure a swift response to an incident.
• Assist. Staff need to be able to access practical security and medical advice and assistance 24 hours a day.
Alert. Respond. Assist
Benefits of Travel Risk ManagementThe return on investment does outweigh the cost
• Easier to access revenue opportunities in foreign markets
• Decrease operational costs through automation and centralisation
• Increase ability to compete as it frees up capital, time and leadership resources
• Cost of a failed assignment • Drain on internal resources during an
incident • Costs associated with routine travel
disruptions, such as delays, minor illnesses, lost luggage, lost travel documents
• Costs of mismanagement of disease
outbreaks
Slide 10
Health risk outlook2011
Dr. David CooperRegional Medical Director – Assistance, Australasia
Slide 11
The costs of medical risks
Sources:1.R. Cox, A. Jeremjenko, K. Doig, “Expatriate Health and Welfare: The Hidden Costs of Getting It Wrong” SPE, 20072.GMAC, Global Relocation Trends, 2006 Survey Report3.Death and Dying Abroad, Journal of Travel Medicine Volume 7 Issue 5 2006
Slide 12
Managing workforce health
Slide 13
Know where your people are travelling
0% 2% 4% 6% 8% 10% 12% 14%
United Arab Emirates
Hong Kong, SAR
France
Germany
Philippines
India
New Zealand
Thailand
Papua New Guinea
United Kingdom
Vietnam
Indonesia
United States
Singapore
China
Coun
try
of in
cide
nt
% of cases
2010 case data for Australasia clients
Slide 14
Be aware of your risk exposure
Standard ofmedical care
in country
Prevalence of serious infectious diseases
Higher
Lower
HigherLower
Slide 15
Comparative spending on health
World Health Organisation, World Health Statistics 2010
7,285
3,986 3,867
2,790
606
108 86 64 42 40 310
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Per c
apit
a to
tal e
xpen
ditu
re o
n he
alth
(USD
)
Country
Y 2000
Y 2007
Slide 16
Be aware of the risks of your destinations
0% 20% 40% 60% 80% 100%
Extreme
High
Moderate
Low
% of cases
Med
ical
risk
ratin
g Evacuation / repatriation
Hospitalisation
Out-patient
Advice and/or referrals
General assistance & financial reimbursement
2010 case data for Australasia clients
Slide 17
Encourage early intervention
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Repat of mortal remains
Evacuation / repatriation
Hospitalisation Out-patient Advice and/or referrals
General assistance / financial
reimbursement
% o
f cas
es
Type of service provided
Causes of Evacuation &
Repatriation
•Accidents & injuries
•Cardiovascular disease
•Gastrointestinal
•Infectious diseases
•Mental illness (increased)
•Urinary system disorders
2010 case data for Australasia clients
Slide 18
Consider the age of your workforce
0%
5%
10%
15%
20%
25%
0-10 11-18 19-25 26-35 36-45 46-55 56-65 >65
% o
f sev
ere
case
s
Age Bracket
Hospitalisation
Evacuation / repatriation
Repat of mortal remains
2010 case data for Australasia clients
Slide 19
Qualitative Risk Matrix
RISKCONSEQUENCES
Negligible InsignificantMinor
(Low)
Moderate
(Medium)Major Extreme Catastrophic
Certain Medium Medium High High V High V High Extreme
Very High Low Medium Medium High High V High V High
High Low Low Medium Medium High High V High
Medium Very Low Low Low Medium Medium High High
Low Very Low Very Low Low Low Medium Medium High
Very Low Negligible Very Low Very Low Low Low Medium Medium
Negligible Negligible Negligible Very Low Very Low Low Low Medium
LIK
EL
IHO
OD
Slide 20
Impacting expats and travellers
What risks are impactingglobal workforces?
WEF, Global Risk Survey 2011
Slide 21
INCIDENT EMERGENCY DISASTER
Business As Usual
Business Continuity
Routine risks
Thr
esho
ld Non Routine
MajorMinor
Crisis
Environment
Any other category of risk
Security
Slide 22
Historical Context of Disasters
10,000 disasters over last 50 years
12 million deaths
5 billion affected
Over USD 1 trillion (under-estimate)
Slide 23
Worst natural disasters
Year Disaster Location Deceased
1931 Flood China 3,700,000
1887 Flood China 900,000
1556 Earthquake China 830,000
1970 Cyclone and storm surge
Bangladesh 500,000
1737 Cyclone India 300,000
2004 Tsunami Mainly Indonesia (11 countries)
250,000
1976 Earthquake China 242,000
1927 Earthquake China 200,000
1920 Landslide China 200,000
Slide 24
Terrorism and Mass Casualty Management
Slide 25
Pandemic!!!
Slide 26
Worst Pandemics
Year Disaster Location Deceased
1347-51 “Black death” plague
World-wide 75,000,000
1918-19 Influenza pandemic
World-wide 21,640,000
Slide 27
Infectious Disease
Mosquito transmitted:
Malaria
Yellow Fever
Japanese Encephalitis
Dengue Fever
Slide 28
Medical Risk Outlook for 2011
Global warming
Seismic activity
International Terrorism
Emerging Infectious diseases
Globalised work force
Cardiovascular disease
Trauma, motor vehicle accidents
Slide 29
Medical Risk Outlook for 2011
Global warming
Seismic activity
International Terrorism
Emerging Infectious diseases
Globalised work force
Cardiovascular disease
Trauma, motor vehicle accidents
Questions…
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