Education in the International Arena - How do best practise educational institutions protect a global workforce.

Education in the International Arena- How do best practise educational institutions protect a global workforce

Slide 2

Effective Travel Risk Management

Brennan BastyovanszkyManager – People Risk Services

Challenges to Effective Business TravelWhat are the risks?

Terrorism

Hijacking

KidnappingLawlessness

Piracy

Travel-related infections

ThreatsImprisonment

Opportunistic Crime

War

InsurgencyCoups

Civil Unrest

Natural Disasters

Extreme Weather

Hepatitis

Typhoid Fever

DengueAir Quality

Rural Isolation

Language and cultural barriers

Vehical AccidentsAirline Catastophes

Common Travel ProblemsImmigration & Visas

Medical Illness

Cost of Lack of Travel Risk ManagementWhat is your exposure?

Sick pay for employee

Executive resources to deal with crisis

Damages resulting from liability

Diversion of resources

Business interruptions

Replacing employee

Cost

Morale and productivity loss

Injury/incident

Medical expenses

Treatment

Evacuation Repatriation

A successful traveler risk management model

Pre-Travel

Assess. Authorise. Brief & Train. Implement

During Travel

Monitor. Track.

In an Incident

Alert. Respond. Assist.

Pre-Travel

Assess. Authorise. Brief & Train. Implement

During Travel In an Incident

• Assess the medical risks before deploying staff overseas, to ensure Education institution makes informed decisions.

• Authorise. A robust authorisation process that works with an organisation’s best interests.

• Brief and train staff travelling internationally appropriately, so that they can take responsibility for themselves.

• Implement the necessary measures to safeguard travelling employees, such as meet and greet, close protection and insurance.

Pre-Travel During Travel In an Incident

• Monitor events worldwide, especially where your company has business interests.

• Track where everyone is at the touch of a button.

Monitor. Track.

Pre-Travel During Travel In an Incident

• Alert those employees likely to be affected by events

• Respond. Management needs mechanisms in place to ensure a swift response to an incident.

• Assist. Staff need to be able to access practical security and medical advice and assistance 24 hours a day.

Alert. Respond. Assist

Benefits of Travel Risk ManagementThe return on investment does outweigh the cost

• Easier to access revenue opportunities in foreign markets

• Decrease operational costs through automation and centralisation

• Increase ability to compete as it frees up capital, time and leadership resources

• Cost of a failed assignment • Drain on internal resources during an

incident • Costs associated with routine travel

disruptions, such as delays, minor illnesses, lost luggage, lost travel documents

• Costs of mismanagement of disease

outbreaks

Slide 10

Health risk outlook2011

Dr. David CooperRegional Medical Director – Assistance, Australasia

Slide 11

The costs of medical risks

Sources:1.R. Cox, A. Jeremjenko, K. Doig, “Expatriate Health and Welfare: The Hidden Costs of Getting It Wrong” SPE, 20072.GMAC, Global Relocation Trends, 2006 Survey Report3.Death and Dying Abroad, Journal of Travel Medicine Volume 7 Issue 5 2006

Slide 12

Managing workforce health

Slide 13

Know where your people are travelling

0% 2% 4% 6% 8% 10% 12% 14%

United Arab Emirates

Hong Kong, SAR

France

Germany

Philippines

India

New Zealand

Thailand

Papua New Guinea

United Kingdom

Vietnam

Indonesia

United States

Singapore

China

Coun

try

of in

cide

nt

% of cases

2010 case data for Australasia clients

Slide 14

Be aware of your risk exposure

Standard ofmedical care

in country

Prevalence of serious infectious diseases

Higher

Lower

HigherLower

Slide 15

Comparative spending on health

World Health Organisation, World Health Statistics 2010

7,285

3,986 3,867

2,790

606

108 86 64 42 40 310

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

Per c

apit

a to

tal e

xpen

ditu

re o

n he

alth

(USD

)

Country

Y 2000

Y 2007

Slide 16

Be aware of the risks of your destinations

0% 20% 40% 60% 80% 100%

Extreme

High

Moderate

Low

% of cases

Med

ical

risk

ratin

g Evacuation / repatriation

Hospitalisation

Out-patient

Advice and/or referrals

General assistance & financial reimbursement

2010 case data for Australasia clients

Slide 17

Encourage early intervention

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Repat of mortal remains

Evacuation / repatriation

Hospitalisation Out-patient Advice and/or referrals

General assistance / financial

reimbursement

% o

f cas

es

Type of service provided

Causes of Evacuation &

Repatriation

•Accidents & injuries

•Cardiovascular disease

•Gastrointestinal

•Infectious diseases

•Mental illness (increased)

•Urinary system disorders

2010 case data for Australasia clients

Slide 18

Consider the age of your workforce

0%

5%

10%

15%

20%

25%

0-10 11-18 19-25 26-35 36-45 46-55 56-65 >65

% o

f sev

ere

case

s

Age Bracket

Hospitalisation

Evacuation / repatriation

Repat of mortal remains

2010 case data for Australasia clients

Slide 19

Qualitative Risk Matrix

RISKCONSEQUENCES

Negligible InsignificantMinor

(Low)

Moderate

(Medium)Major Extreme Catastrophic

Certain Medium Medium High High V High V High Extreme

Very High Low Medium Medium High High V High V High

High Low Low Medium Medium High High V High

Medium Very Low Low Low Medium Medium High High

Low Very Low Very Low Low Low Medium Medium High

Very Low Negligible Very Low Very Low Low Low Medium Medium

Negligible Negligible Negligible Very Low Very Low Low Low Medium

LIK

EL

IHO

OD

Slide 20

Impacting expats and travellers

What risks are impactingglobal workforces?

WEF, Global Risk Survey 2011

Slide 21

INCIDENT EMERGENCY DISASTER

Business As Usual

Business Continuity

Routine risks

Thr

esho

ld Non Routine

MajorMinor

Crisis

Environment

Any other category of risk

Security

Slide 22

Historical Context of Disasters

10,000 disasters over last 50 years

12 million deaths

5 billion affected

Over USD 1 trillion (under-estimate)

Slide 23

Worst natural disasters

Year Disaster Location Deceased

1931 Flood China 3,700,000

1887 Flood China 900,000

1556 Earthquake China 830,000

1970 Cyclone and storm surge

Bangladesh 500,000

1737 Cyclone India 300,000

2004 Tsunami Mainly Indonesia (11 countries)

250,000

1976 Earthquake China 242,000

1927 Earthquake China 200,000

1920 Landslide China 200,000

Slide 24

Terrorism and Mass Casualty Management

Slide 25

Pandemic!!!

Slide 26

Worst Pandemics

Year Disaster Location Deceased

1347-51 “Black death” plague

World-wide 75,000,000

1918-19 Influenza pandemic

World-wide 21,640,000

Slide 27

Infectious Disease

Mosquito transmitted:

Malaria

Yellow Fever

Japanese Encephalitis

Dengue Fever

Slide 28

Medical Risk Outlook for 2011

Global warming

Seismic activity

International Terrorism

Emerging Infectious diseases

Globalised work force

Cardiovascular disease

Trauma, motor vehicle accidents

Slide 29

Medical Risk Outlook for 2011

Global warming

Seismic activity

International Terrorism

Emerging Infectious diseases

Globalised work force

Cardiovascular disease

Trauma, motor vehicle accidents

Questions…