DiSC - Understanding People

Why do people drive you mad at work?

Customer Service

Communication

Sales

Team Building

Job Selection

TimeManagement

FamilyRelationships

SocialRelationships

GoalSetting

Career Planning

ConflictResolution

What is DiSC?

Dominance

Influence

Conscientiousness

Steadiness

The ‘D’ Factor

High

Low

Situational

Dominance

Competitive

Determined

Strong Willed

Driving

Conservative

Co-operative

Weighs Pros & Cons

Cautious

The ‘I’ Factor Influence

High

Low

Situational

Optimistic

Demonstrative

Persuasive

Trusting

Calculating

Sceptical

Undemonstrative

Logical

The ‘S’ Factor Stability

High

Low

Patient

Loyal

Team – Person

Predictable

Resistant to Change

Restless

Variety Orientated

Flexible

Impulsive

Situational

The ‘C’ Factor Compliance

High

Low

Situational

Systematic

Conventional

Perfectionist

Careful

Self Willed

Independent

Stubborn

Tactless

What are the differences?

Situational

D I S C

D I CS

D I S C

D I CS

What are the Differences?

Situational

D I S C

D I CS

D I S C

D I CS

Step 1 Understanding

Step 2 Recognising

Step 3 Adapting

Understanding

Recognising

Communication Adapting

Appreciating the difference

D I S C

Desire to win

Willingness to state unpopular positions

Driven

Quick to challenge

Fun loving

Trusting of others

Ability to make others feel welcome or included

Good planner

Natural ability to organise

Great listener

Need for job completion

Follows rules

Good quality control people

Organises and analyses

High expectations

D I S CKeep your distance

Strong handshake

Lean forward

Direct eye contact

Controlled gestures

Strong

Clear, loud

Confident

Direct

Win

Lead the field

Results

Now

New and unique

Challenge

Get close

Use touch

Relaxed, fun

Friendly eye contact

Expressive gestures

Enthusiastic

High & lowmodulation

Friendly

Energised

Fun

I feel

Socialise

Recognition

Exciting

Relaxed, close

Methodical

Lean back

Friendly eye contact

Small gestures

Warm

Soft

Steady

Low in volume

Step by step

Help me out

Security

Promise

Think about it

Keep your distance

Stand or sit

Firm posture

Direct eye contact

No gestures

Clear

Precise

Limited inflection

Here are the facts

Proven

No risk

Analyse

Guarantee

55%Body

Language

38%Tone, Pace & Pitch of

Voice

7%Words & Content

D I S C

Why do people drive you mad at work?

Because you do not understand them and they do not understand you....

( Efficiency Conflict

(

÷ more consistent motivation

= better bottom line

For further information contact:

mbr solutionsPinnacle House

Mill RoadLinlithgowEH49 7SF

Tel.: 01506 842 892Mob: 07876 567 882

Email: linda.buchan@mbr-solutions.co.uk