Why do people drive you mad at work?
DiSC - Understanding People
Apr 22, 2015
How often have you been in a situation that did not go as expected - and you have no idea why? Or have you seen others make the same mistakes over and over again and be surprised when they get the same results?
This will give you an insight into why, and more importantly help you take the first steps to a new, successful path.
This will give you an insight into why, and more importantly help you take the first steps to a new, successful path.
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Transcript
Why do people drive you mad at work?
Customer Service
Communication
Sales
Team Building
Job Selection
TimeManagement
FamilyRelationships
SocialRelationships
GoalSetting
Career Planning
ConflictResolution
What is DiSC?
Dominance
Influence
Conscientiousness
Steadiness
The ‘D’ Factor
High
Low
Situational
Dominance
Competitive
Determined
Strong Willed
Driving
Conservative
Co-operative
Weighs Pros & Cons
Cautious
The ‘I’ Factor Influence
High
Low
Situational
Optimistic
Demonstrative
Persuasive
Trusting
Calculating
Sceptical
Undemonstrative
Logical
The ‘S’ Factor Stability
High
Low
Patient
Loyal
Team – Person
Predictable
Resistant to Change
Restless
Variety Orientated
Flexible
Impulsive
Situational
The ‘C’ Factor Compliance
High
Low
Situational
Systematic
Conventional
Perfectionist
Careful
Self Willed
Independent
Stubborn
Tactless
What are the differences?
Situational
D I S C
D I CS
D I S C
D I CS
What are the Differences?
Situational
D I S C
D I CS
D I S C
D I CS
Step 1 Understanding
Step 2 Recognising
Step 3 Adapting
Understanding
Recognising
Communication Adapting
Appreciating the difference
D I S C
Desire to win
Willingness to state unpopular positions
Driven
Quick to challenge
Fun loving
Trusting of others
Ability to make others feel welcome or included
Good planner
Natural ability to organise
Great listener
Need for job completion
Follows rules
Good quality control people
Organises and analyses
High expectations
D I S CKeep your distance
Strong handshake
Lean forward
Direct eye contact
Controlled gestures
Strong
Clear, loud
Confident
Direct
Win
Lead the field
Results
Now
New and unique
Challenge
Get close
Use touch
Relaxed, fun
Friendly eye contact
Expressive gestures
Enthusiastic
High & lowmodulation
Friendly
Energised
Fun
I feel
Socialise
Recognition
Exciting
Relaxed, close
Methodical
Lean back
Friendly eye contact
Small gestures
Warm
Soft
Steady
Low in volume
Step by step
Help me out
Security
Promise
Think about it
Keep your distance
Stand or sit
Firm posture
Direct eye contact
No gestures
Clear
Precise
Limited inflection
Here are the facts
Proven
No risk
Analyse
Guarantee
55%Body
Language
38%Tone, Pace & Pitch of
Voice
7%Words & Content
D I S C
Why do people drive you mad at work?
Because you do not understand them and they do not understand you....
( Efficiency Conflict
(
÷ more consistent motivation
= better bottom line
For further information contact:
mbr solutionsPinnacle House
Mill RoadLinlithgowEH49 7SF
Tel.: 01506 842 892Mob: 07876 567 882
Email: [email protected]
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