DFI Led Quality Initiatives and Roadmap to Date

DFI Led Quality Initiatives and Roadmap to Date

Dermot O’Donnell, Support Officer in DFI

Overview of Presentation

• DFI Organisation Healthcheck• PQASSO• PQASSO Supports – Training • PQASSO Champions Network• UL/DFI Introduction to TQM for C&V Organisations

• Lean Healthcare Systems 1 year Special. Diploma• UL/DFI Innovation for C&V Organisations

www.disability-federation.ie

The Irish Experience

• No historic legacy of legislation• Main drivers for Standards and quality

assurance particularly in the voluntary disability sector:

• CHY No. - primarily a function of revenue

• 2005 Comptroller and Auditor Generals Report “Provision of Disability Services by Non-profit Organisations”

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Some Conclusions of Report:

The changes in prospect in the disabilities sector will require a review of procurement methods, a specification of services that aligns with assessed needs of clients and mechanisms to ensure compliance with standards.

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C&AG conclusions cont’d

There is a need for greater

accountability, transparency

and corporate governance

within the State funded non-

profit sector and for clarity in

the relationship between the

State and the funded

organisations. www.disability-federation.ie

Other ‘drivers’ of Quality Agenda

• Introduction of Service Level Arrangements

(SLAs) by the Health Service Executive in 2008

• Charities Act 2009

• Introduction of e-tendering of Services in 2010

• Publication of the Value For Money (VFM) Report

2012

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DFI & the Quality Agenda

• DFI Organisation Healthcheck – 43• PQASSO – 27 • TQM for C&V Orgs – 47• Lean Healthcare Systems 1 year Special. Diploma - 3• PQASSO Champions Network – 17

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DFI & the Quality Agenda -cont’d

PQASSO Support Training : Charities Evaluation Services – 16 Courses– 170 Participants

These courses cover the following topics:• Implementing PQASSO• How to Choose an Outcomes Monitoring Database• How to Collect, Analyse, Present and Use Data• How to Demonstrate Outcomes • How to Choose an Outcomes Monitoring Database• How to Collect, Analyse, Present and Use Data

www.disability-federation.ie

DFI Organisation Healthcheck

To assist our member organisations implement and demonstrate better governance and quality standards, DFI rolled out a quality programme.

One of the first tasks undertaken was to put in place a diagnostic tool to provide a baseline:

• DFI Organisation Healthcheck This focused on five specific areas of organisational life:

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DFI Organisation Healthcheck – cont’d

1. Strategic Direction

2. Governance

3. Finance & Budgeting

4. Staff & Volunteers

5. Policies & Procedures www.disability-federation.ie

Quality Management System

• DFI next undertook extensive research to identify an ‘off-the-shelf’ quality management system that could be easily supported

• Having evaluated different systems DFI were impressed with the work being done by the Charities Evaluation Services in the UK around monitoring and evaluation and quality

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First launched – 19973rd Edition - 2008

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PQASSO and ISO 9001

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PQASSO Quality Management System

PQASSO offers a staged approach to implementing quality through 3 levels of

achievement:Level 1 Fully legal, fit for purpose and efficient

Level 2 Those organisations that have three year planning cycles and continuous improvement

Level 3 Excellence - benchmarked against everyone in your sector

and you’re the best

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Self Assessment Process

Core Team discussing/evaluating the organisational performance against each of the indicators and whether any improvements are needed- Action Plan!

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DFI PQASSO Implementation Model

• 2 Board Members on PQASSO Core Team • Service User member on PQASSO Core Team • Staff / Vols. from all perspectives of org.• PQASSO Core Team Meetings every 6-7 weeks• Meeting duration 1 – 1¼ hours• DFI Support Officer Member on Core Team • DFI PQASSO Mentor Consultant to Core Team

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PQASSO success as a standard

• Only Standard developed for the Not for Profit sector, by the sector

• 15,000+ organisations in the UK implementing• Adaptations in Croatia, Hungary, Spain• Presently being used by 27 organisations ROI• Further 16 more on implementation ‘journey’• 2 organisations accredited, 2 Level 1 & 1 Level 2• 8 – 10 organisations expect accreditation 2014

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PQASSO Champions Network

• Set up in 2012 - to meet bi-annually• PQASSO Quality Teams leaders Forum• Share Evidence gathering & storing technique• Discuss and interpret ‘tricky indicators’• Develop clusters - geographic/services

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“Introduction to Quality Management for

C&V Organisations”

• UL & DFI led initiative• Piloted in autumn 2011 at UL Campus• Second pilot spring 2012 at DFI Head Office• Mainstreamed for academic year 2012/2013

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Introduction to TQM for C&V Organisations cont’d

Five Saturdays over twelve weeks:• Workshops/Textbook reading/Assignments• Students encouraged to interpret to own

sector• Combination of group and individual working

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Introduction to TQM for C&V Organisations

Topics Covered:

1. Product versus Service / Quality Costs

2. TQM Philosophies / Customer Defined Quality

3. Lean Thinking / Audit Preparation

4. Value Stream Mapping / Kaizen Event

5. Supply Chain Defined / Weakest Link

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Lean Healthcare Systems : Level 9 one-year

Specialist Diploma Module Descriptions:

1. Lean Thinking – Lean Tools

2. Project Management and Finance

3. Organisation Planning Approaches

4. Leadership and Change Management

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“Innovation for Community & Voluntary Organisations”

Delivered on Five Saturdays over twelve weeks:

1. Understanding Innovation Strategy & Process

2. Idea Generation & Selection

3. Innovation Implementation & Culture

4. Open Innovation & Knowledge Management

5. Leadership & the Ambidextrous Organisation

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Dermot O’DonnellThe Disability Federation of Ireland

dermotodonnell@disability-federation.ie mobile phone: 086-780 8639

Thank you for your attention!