DFI Led Quality Initiatives and Roadmap to Date

DFI Led Quality Initiatives and Roadmap to Date

Dermot O’Donnell, Support Officer in DFI

Overview of Presentation

• DFI Organisation Healthcheck• PQASSO• PQASSO Supports – Training • PQASSO Champions Network• UL/DFI Introduction to TQM for C&V Organisations

• Lean Healthcare Systems 1 year Special. Diploma• UL/DFI Innovation for C&V Organisations

www.disability-federation.ie

The Irish Experience

• No historic legacy of legislation• Main drivers for Standards and quality

assurance particularly in the voluntary disability sector:

• CHY No. - primarily a function of revenue

• 2005 Comptroller and Auditor Generals Report “Provision of Disability Services by Non-profit Organisations”


Some Conclusions of Report:

The changes in prospect in the disabilities sector will require a review of procurement methods, a specification of services that aligns with assessed needs of clients and mechanisms to ensure compliance with standards.


C&AG conclusions cont’d

There is a need for greater

accountability, transparency

and corporate governance

within the State funded non-

profit sector and for clarity in

the relationship between the

State and the funded

organisations. www.disability-federation.ie

Other ‘drivers’ of Quality Agenda

• Introduction of Service Level Arrangements

(SLAs) by the Health Service Executive in 2008

• Charities Act 2009

• Introduction of e-tendering of Services in 2010

• Publication of the Value For Money (VFM) Report

2012


DFI & the Quality Agenda

• DFI Organisation Healthcheck – 43• PQASSO – 27 • TQM for C&V Orgs – 47• Lean Healthcare Systems 1 year Special. Diploma - 3• PQASSO Champions Network – 17


DFI & the Quality Agenda -cont’d

PQASSO Support Training : Charities Evaluation Services – 16 Courses– 170 Participants

These courses cover the following topics:• Implementing PQASSO• How to Choose an Outcomes Monitoring Database• How to Collect, Analyse, Present and Use Data• How to Demonstrate Outcomes • How to Choose an Outcomes Monitoring Database• How to Collect, Analyse, Present and Use Data


DFI Organisation Healthcheck

To assist our member organisations implement and demonstrate better governance and quality standards, DFI rolled out a quality programme.

One of the first tasks undertaken was to put in place a diagnostic tool to provide a baseline:

• DFI Organisation Healthcheck This focused on five specific areas of organisational life:


DFI Organisation Healthcheck – cont’d

1. Strategic Direction

2. Governance

3. Finance & Budgeting

4. Staff & Volunteers

5. Policies & Procedures www.disability-federation.ie

Quality Management System

• DFI next undertook extensive research to identify an ‘off-the-shelf’ quality management system that could be easily supported

• Having evaluated different systems DFI were impressed with the work being done by the Charities Evaluation Services in the UK around monitoring and evaluation and quality


First launched – 19973rd Edition - 2008


PQASSO and ISO 9001


PQASSO Quality Management System

PQASSO offers a staged approach to implementing quality through 3 levels of

achievement:Level 1 Fully legal, fit for purpose and efficient

Level 2 Those organisations that have three year planning cycles and continuous improvement

Level 3 Excellence - benchmarked against everyone in your sector

and you’re the best


Self Assessment Process

Core Team discussing/evaluating the organisational performance against each of the indicators and whether any improvements are needed- Action Plan!


DFI PQASSO Implementation Model

• 2 Board Members on PQASSO Core Team • Service User member on PQASSO Core Team • Staff / Vols. from all perspectives of org.• PQASSO Core Team Meetings every 6-7 weeks• Meeting duration 1 – 1¼ hours• DFI Support Officer Member on Core Team • DFI PQASSO Mentor Consultant to Core Team


PQASSO success as a standard

• Only Standard developed for the Not for Profit sector, by the sector

• 15,000+ organisations in the UK implementing• Adaptations in Croatia, Hungary, Spain• Presently being used by 27 organisations ROI• Further 16 more on implementation ‘journey’• 2 organisations accredited, 2 Level 1 & 1 Level 2• 8 – 10 organisations expect accreditation 2014


PQASSO Champions Network

• Set up in 2012 - to meet bi-annually• PQASSO Quality Teams leaders Forum• Share Evidence gathering & storing technique• Discuss and interpret ‘tricky indicators’• Develop clusters - geographic/services


“Introduction to Quality Management for

C&V Organisations”

• UL & DFI led initiative• Piloted in autumn 2011 at UL Campus• Second pilot spring 2012 at DFI Head Office• Mainstreamed for academic year 2012/2013


Introduction to TQM for C&V Organisations cont’d

Five Saturdays over twelve weeks:• Workshops/Textbook reading/Assignments• Students encouraged to interpret to own

sector• Combination of group and individual working


Introduction to TQM for C&V Organisations

Topics Covered:

1. Product versus Service / Quality Costs

2. TQM Philosophies / Customer Defined Quality

3. Lean Thinking / Audit Preparation

4. Value Stream Mapping / Kaizen Event

5. Supply Chain Defined / Weakest Link


Lean Healthcare Systems : Level 9 one-year

Specialist Diploma Module Descriptions:

1. Lean Thinking – Lean Tools

2. Project Management and Finance

3. Organisation Planning Approaches

4. Leadership and Change Management


“Innovation for Community & Voluntary Organisations”

Delivered on Five Saturdays over twelve weeks:

1. Understanding Innovation Strategy & Process

2. Idea Generation & Selection

3. Innovation Implementation & Culture

4. Open Innovation & Knowledge Management

5. Leadership & the Ambidextrous Organisation


Dermot O’DonnellThe Disability Federation of Ireland

[email protected] mobile phone: 086-780 8639

Thank you for your attention!

DFI Led Quality Initiatives and Roadmap to Date

Documents

quality standards

quality initiatives

quality assurance

quality programme

different systems dfi

charities evaluation

ul dfi access

specification of services