Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Patient-Centered Care: A Transformation Not a Checklist!

Denise Boudreau-Scott & Denise Kish

4/9/2014

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The way...

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4 Components of PFCC

Respect and Dignity

Information Sharing

Participation

Collaboration

Roundtable Discussion

Had you heard the term “patient- and family-centered

care” before viewing this video? If so, did the video

change your understanding of what it is? In what ways?

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The Who, What, When, Where & Why

Who?

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What?

When?

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Where?

Why?

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Stuck vs Unstuck

Stuck!

“I don’t know how to!”

“We don’t have that…”

“But we are different!”

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Unstuck

“I will find out!”

“We don’t have that, but we have this…”

“We are different, but so are lots of others.”

But, what about...

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Fact vs Fiction

It Costs More!

It’s Nice but Not Necessary!

Our Patients Aren’t Complaining!

We are Already Doing Too Much!

It’s the Nurse’s Job!

The Truth

Increased satisfaction of residents, families & staff

Marketing tool

Dramatic decrease in malpractice suits

Positive effect on HCAPs in hospitals

Positive effect on bottom line

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Stuck vs Unstuck

Would $11.43 per resident per day get you unstuck?

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Would a 3% increase in census get you unstuck?

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One Organization’s Journey

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CHCC Journey

Visualize

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Respect and Dignity

Information Sharing

Participation

Collaboration

FAB

• Features

• Advantages

• Benefits

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What’s your FAB on PFCC?

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Thank you!