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4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish
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Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

Oct 23, 2019

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Page 1: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Patient-Centered Care: A Transformation Not a Checklist!

Denise Boudreau-Scott & Denise Kish

Page 2: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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The way...

Page 3: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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4 Components of PFCC

Respect and Dignity

Information Sharing

Participation

Collaboration

Roundtable Discussion

Had you heard the term “patient- and family-centered

care” before viewing this video? If so, did the video

change your understanding of what it is? In what ways?

Page 4: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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The Who, What, When, Where & Why

Who?

Page 5: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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What?

When?

Page 6: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Where?

Why?

Page 7: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Stuck vs Unstuck

Stuck!

“I don’t know how to!”

“We don’t have that…”

“But we are different!”

Page 8: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Unstuck

“I will find out!”

“We don’t have that, but we have this…”

“We are different, but so are lots of others.”

But, what about...

Page 9: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Fact vs Fiction

It Costs More!

It’s Nice but Not Necessary!

Our Patients Aren’t Complaining!

We are Already Doing Too Much!

It’s the Nurse’s Job!

The Truth

Increased satisfaction of residents, families & staff

Marketing tool

Dramatic decrease in malpractice suits

Positive effect on HCAPs in hospitals

Positive effect on bottom line

Page 10: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Stuck vs Unstuck

Would $11.43 per resident per day get you unstuck?

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Page 11: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Would a 3% increase in census get you unstuck?

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One Organization’s Journey

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Page 12: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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CHCC Journey

Visualize

Page 13: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Respect and Dignity

Information Sharing

Participation

Collaboration

FAB

• Features

• Advantages

• Benefits

Page 14: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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What’s your FAB on PFCC?

Page 15: Denise Boudreau-Scott & Denise Kish - HCANJ · 4/9/2014 1 Patient-Centered Care: A Transformation Not a Checklist! Denise Boudreau-Scott & Denise Kish

4/9/2014

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Thank you!