Deliver a Successful ECM Project

#ECMSuccess 1

[webinar] Deliver a Successful ECM ProjectWhy enterprise content management projects fail… and what you can do about it

Thursday, April 26, 2012

With

#ECMSuccess

Tuesday, May 1, 2012

#ECMSuccess 2

• Too Many Content Management Projects Fail or Underperform -> Roland Benedetti

• Reality Check from a Field Expert -> Laurence Hart

• Nuxeo’s Perspective: The Impact of Technology  Choice on ECM Project Success -> Brendan Coveney

• Summary, with recommendations -> Brendan Coveney

• Q&A

Agenda

Tuesday, May 1, 2012

#ECMSuccess 3

• Enterprise Content Management Software Platform for document management, collaboration, digital asset management, case management and business content management

• Designed by developers for developers to build & deploy solutions that users love

• State-of-the-art software engineering, highly flexible, fully modular, versatile and scalable

• Open development model and open source, part of the platform contributed to the Eclipse Foundation

• Providing organizations with unequaled value and quick time to market thanks to the open platform approach

About Nuxeo

Tuesday, May 1, 2012

Nuxeo Platform100% Open Source Content Management Platform

Content Application PlatformA packaged development framework for building

content-centric applications

YOUR CONTENT-CENTRIC APPLICATION

Document ManagementManage structured and unstructured content and

document repositories

Case ManagementManage document-based business processes

(ex: claims and invoices processing)

Digital Asset ManagementManage, publish collections of digital assets

(pictures, videos) and related services

Nuxeo Connect SubscriptionServices for Dev & Ops

MaintenanceHot Fixes and Service Packs, automated maintenance tools

Tech SupportDifferent Service Level Agreements

scaled for project criticality

Nuxeo IDEIDE integrating with Studio to

extend the Platform

Nuxeo StudioOnline Customization and Configuration

Toolset

Nuxeo MarketplaceOnline marketplace for plugins,

solutions and templates for the Platform Develop, Build, Extend, Configure, Package

Social CollaborationCollaborate, access and share with your teams

and communities in a social manner

Trai

ning

Ser

vice

s +

Pro

fess

iona

l Ser

vice

s

Tuesday, May 1, 2012

#ECMSuccess

In 2012, Too Many IT Projects Still Fail or Underperform!

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Boston, Massachusetts, April 23, 2009 -

New Standish Group report shows more project failing and

less successful projects.

The Standish Group's just-released report, "CHAOS Summary 2009," "This year's results show a

marked decrease in project success rates, with 32% of all projects succeeding which are delivered

on time, on budget, with required features and functions" says Jim Johnson, chairman of The

Standish Group, "44% were challenged which are late, over budget, and/or with less than the

required features and functions and 24% failed which are cancelled prior to completion or

delivered and never used."

Tuesday, May 1, 2012

#ECMSuccess

In 2012, Too Many Content Management Projects Still Fail or Underperform!

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If IT projects are failing globally, Content Management and Information Management projects must fail even more.

There are simpler software projects than Content Management...

• A large, diverse group of actors and users

• A landscape of user expectations, requirements, and device capabilities in constant evolution

• Sometimes very intangible (and evolving) goals

Tuesday, May 1, 2012

#ECMSuccess 7

Some links as takeaways

• http://www.drdobbs.com/architecture-and-design/232300110?pgno=2 (Scott W Ambler - Dr Dobb’s)

• http://blogs.forrester.com/mike_gualtieri/11-10-12-agile_software_is_a_cop_out_heres_whats_next (Mike Gualtieri from Forrester on Agile Software methodology)

• http://standishgroup.com/newsroom/chaos_manifesto_2011.php (The Standish Group Chaos report)

• http://aiim.typepad.com/aiim_blog/2010/05/8-reasons-ecm-fail.html - 8 Reasons Why ECM Implementations Experience High Failure Rates, and What to Do About It (Jeetu Patel on http://aiim.typepad.com) and many other posts from the “8 things” series like http://aiim.typepad.com/aiim_blog/2010/02/8-ways-to-kill-your-ecm-project.html

In 2012, Too Many Content Management Projects Still Fail or Underperform!

Tuesday, May 1, 2012

#ECMSuccess 8

What does #failure mean, what does #success mean, and how do you measure the success of your project?

The simple answer (the Standish Group):

• On Time, On Budget, On Spec!

The “not so simple” indicators of project success:

• Outcome of the project / business value / project stake holder satisfaction

• Developer Satisfaction

• User Satisfaction and User Experience

Success, Failure.. What are we REALLY talking about?

Tuesday, May 1, 2012

#ECMSuccess 9

Success, Failure.. What are we REALLY talking about?

Tuesday, May 1, 2012

#ECMSuccess 10

Technology Matters?

If project success means: • On Time• On Budget• On Customer Expectations

.....then success factors focus on methodology, process, organization and project management.

BUT ...

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#ECMSuccess 11

If project success means all of the above, but also:• Better business efficiency

and time to market,• Better control of cost,• Higher customer satisfaction,

then technology is a key success factor.

Technology Matters!

Tuesday, May 1, 2012

#AIIM

Why ECM Projects FailReality Check from the Field

Laurence HartChief Information Officer

AIIM

Tuesday, May 1, 2012

About AIIM

Community Research

Education Advocacy

AIIM is the global community of information professionals. We provide the education,

research and certification that information professionals need to manage and share

information assets in an era of mobile, social, cloud and big data.

65,000 Members Worldwide

Tuesday, May 1, 2012

Are They Failing?

Tuesday, May 1, 2012

Are They Failing?

66% of Information projects fail My average is lower Content Management Expert Paradox

Tuesday, May 1, 2012

Are They Failing?

66% of Information projects fail My average is lower Content Management Expert Paradox

Rarely the technology People Process

Tuesday, May 1, 2012

Why Do They Fail?

Tuesday, May 1, 2012

Why Do They Fail?

Lack of… Planning Communication Innovation Experience

Tuesday, May 1, 2012

Why Do They Fail?

Lack of… Planning Communication Innovation Experience

Technical issues Design Implementation

Tuesday, May 1, 2012

Why Do They Fail?

Lack of… Planning Communication Innovation Experience

Technical issues Design Implementation

Excessive scope

Tuesday, May 1, 2012

Technology’s Role in Success

Tuesday, May 1, 2012

Systems can solve Everything but not Anything

Technology’s Role in Success

Tuesday, May 1, 2012

Systems can solve Everything but not Anything

Every system has perfect use case

Technology’s Role in Success

Tuesday, May 1, 2012

Systems can solve Everything but not Anything

Every system has perfect use caseFit matters Technical foundation Cloud, hybrid, on premise Commitment Community Platform

Technology’s Role in Success

Tuesday, May 1, 2012

Technology vs. Requirements

Tuesday, May 1, 2012

Aligning is key

Technology vs. Requirements

Tuesday, May 1, 2012

Aligning is keyPrioritize requirements Must haves Sliding scale

Technology vs. Requirements

Tuesday, May 1, 2012

Aligning is keyPrioritize requirements Must haves Sliding scale

Right staff Technical skills Business understanding

Technology vs. Requirements

Tuesday, May 1, 2012

Advice Before Starting

Tuesday, May 1, 2012

Advice Before Starting

Get Help Foundation of success Two vendor approach One project is not enough experience

Tuesday, May 1, 2012

Advice Before Starting

Get Help Foundation of success Two vendor approach One project is not enough experience

Plan and revise

Tuesday, May 1, 2012

Advice Before Starting

Get Help Foundation of success Two vendor approach One project is not enough experience

Plan and reviseStart small, finish big

Tuesday, May 1, 2012

Remember

Fit the technology to the business needsPlan and manage to the planCommunicate constantlyExperience matters

Tuesday, May 1, 2012

#ECMSuccess

Technology Providers And ECM Project Success

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Tuesday, May 1, 2012

#ECMSuccess

The Many Faces Of Content Management

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There is NO Enterprise Content Management Project that looks exactly like another one!

http://marketing.blogs.nuxeo.com/2012/04/faces-content-management.html

Corollary:

There is no recipe that works for all projects in every situation.

Tuesday, May 1, 2012

#ECMSuccess

... What is SUCCESS? What is FAILURE? My Take!

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Tuesday, May 1, 2012

#ECMSuccess

User Experience?

37

ECM

End User

Development Operations

Project succes has a lot to do with user experience, but user experience in our case means:

• end user experience

• developer experience

• sys admin experience

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• Flexibility

• Scalability

• Support for Standards

• Open Source code

• APIs

• Tools

• Apps

• Community!

Developing Content-centric Applications Vs. Using A Content Management Solution

What it takes to enable the successful

development of content centric applications -

A good developer experience

{Tuesday, May 1, 2012

#ECMSuccess

Business Efficency?

39

Tuesday, May 1, 2012

#ECMSuccess 40

PlatformsFrameworksComponents

Agility

Time to Market Frameworks

Business Solution Complexity

Lower TCO

Mono-lithic

And That’s Also Why We Make Platforms...

Business effectiveness in using building, maintaining and using

enterprise applications

Tuesday, May 1, 2012

#ECMSuccess 41

A (real) Platform Can Help Your Project Success

• Continuous Integration

• Testing & QA

• Proof of concept / Prototyping

• Adapting to project changes

• Integrations

Tuesday, May 1, 2012

#ECMSuccess 42

6 Tips To Make Your ECM Project Succesful!

Be agile

Be iterative

Be flexible

Empower your developers

Maintain control

Ask for expert guidance and help

And it’s all as much about technology as process!

Tuesday, May 1, 2012

#ECMSuccess 43

QUESTIONS?

With

Tuesday, May 1, 2012