Decision making

In The Name Of ALLAH. Most Compassionate, Ever-Merciful

Decision Making.Decision Making.

Presented by:

AssalSyeda AlameenErumMudassir Iqbal

ApTech ApTech

– Applied Technology

– It is provides Tech support for larger firms.

– Founded by Mike Peterson 12 years ago.Constant

– Having 55 employees

– It faced almost no competitors,

– & the growth possibilities seemed limitless.

Constant

Problems.Problems.

• But in past 5 years it experienced slow growth.

• & Diminished Profitability.

Variable

Causes Of Causes Of Problems.Problems.

• More Companies in Market.

• Competition gets tougher.

• Companies requested for contractors.

Variable

Computer Graphics AreaComputer Graphics Area

Requests For Traditional Graphics Support Services From Other Companies Declined Over 20 Percent In the Past Year alone.

Most Affected AreaMost Affected Area

1. To providing a greater degree of customer service along with some basic computer support

2. To restructure Computer graphics unit.

3. Cost Cutting or trying to reduce down the cost.

Set Set ObjectivesObjectives

1.Employ Teresa is potential enough to bring new customers according to their degrees and expertise in this area.

2. Employ Grey is potential to negotiate and bring new customers as well. And he has professional degree in core function of the unit.

ImplementationImplementationFor Customers For Customers servicesservices

1.They both have expertise according to new objective of company.

ImplementationImplementation

• For restructuring and cost cutting she has to fire one employee from rest two.

ImplementationImplementationFor Restructure For Restructure & Cost cutting & Cost cutting

Whom To FireWhom To Fire

SWOT EvaluationSWOT Evaluation

• Paul Dougherty

• S: Consistent performance,

• W: Not expert in core functionality and in customer services as well

• O: Old Employee, Doesn’t worry about workload.

• T: Semi contributor of his family

Evaluation Of Rest Two Employees

• Shannon Wall:

• S: Professional, Expert, Well Educated (degree Holder in Core function of unit) & performance is good.

• W: Disturbed family life

• O: Can Perform very well after eliminating family problems.

• T: To up bring her child.

Evaluation Of RestTwo Employees

Rational Evaluation Rational Evaluation

Performance (Data)

Paul Dougherty:

• Seniority: 8

• Compensation $36500

• 1995 Average• 1996 Average• 1997 Good• 1998 Average

Decision

Performance (Data)

Shannon Wall:

• Seniority: 7

• Compensation $40500

• 1995 High• 1996 Good• 1997 Average• 1998 Low

Decision

Numbering For Performance

• High10

• Good7

• Average5

• Low3

• Poor2

Decision

Paul Dougherty:

1995 Average 51996 Average 51997 Good 71998 Average 5

Average Performance 5.5

Decision

Shannon Wall:

1995 High 101996 Good 71997 Average 51998 Low 3

Average Performance 6.25

Decision

Decision

10

5

5

5

5

7

7

3

Shannon Wall

Paul Dougherty:

Average 5.5

Average 6.25

Have to fire Have to fire Mr. Paul DoughertyMr. Paul Dougherty

Decision

CausesCauses of of

Lay off Paul Lay off Paul Dougherty:Dougherty:

• Average Performance.• No special expertise.• No extraordinary dedication.• No vibrant growth rate shown in his

performance.

Q.2 Teresa Teresa LivingstoneLivingstone

• She has been known to put in 20 hours of work and it increases office cost.

• To make sure that the work is up-to-date, works on weekend a lot

• She has been putting too much time but not working effectively.

Agree

Q.2 Teresa Teresa LivingstoneLivingstone

• Her computer graphics skills Are not strong compare to rest two employs.

• She just meet her performance expectations through marketing but not by computer skills which is the core competency.

Agree

Q.2

• We have two after her firing to meet with company’s new set objectives.– A. Using advance technology in

computer graphics– B. Better customer services.

Teresa Teresa Livingstone:Livingstone:

So, We Agree with the decision of Meyers to lay off

Paul Dougherty. She took wise decision.

And Teresa is liable to fired Second.