In The Name Of ALLAH. Most Compassionate, Ever-Merciful
ApTech ApTech
– Applied Technology
– It is provides Tech support for larger firms.
– Founded by Mike Peterson 12 years ago.Constant
– Having 55 employees
– It faced almost no competitors,
– & the growth possibilities seemed limitless.
Constant
Problems.Problems.
• But in past 5 years it experienced slow growth.
• & Diminished Profitability.
Variable
Causes Of Causes Of Problems.Problems.
• More Companies in Market.
• Competition gets tougher.
• Companies requested for contractors.
Variable
Computer Graphics AreaComputer Graphics Area
Requests For Traditional Graphics Support Services From Other Companies Declined Over 20 Percent In the Past Year alone.
Most Affected AreaMost Affected Area
1. To providing a greater degree of customer service along with some basic computer support
2. To restructure Computer graphics unit.
3. Cost Cutting or trying to reduce down the cost.
Set Set ObjectivesObjectives
1.Employ Teresa is potential enough to bring new customers according to their degrees and expertise in this area.
2. Employ Grey is potential to negotiate and bring new customers as well. And he has professional degree in core function of the unit.
ImplementationImplementationFor Customers For Customers servicesservices
• For restructuring and cost cutting she has to fire one employee from rest two.
ImplementationImplementationFor Restructure For Restructure & Cost cutting & Cost cutting
• Paul Dougherty
• S: Consistent performance,
• W: Not expert in core functionality and in customer services as well
• O: Old Employee, Doesn’t worry about workload.
• T: Semi contributor of his family
Evaluation Of Rest Two Employees
• Shannon Wall:
• S: Professional, Expert, Well Educated (degree Holder in Core function of unit) & performance is good.
• W: Disturbed family life
• O: Can Perform very well after eliminating family problems.
• T: To up bring her child.
Evaluation Of RestTwo Employees
Performance (Data)
Paul Dougherty:
• Seniority: 8
• Compensation $36500
• 1995 Average• 1996 Average• 1997 Good• 1998 Average
Decision
Performance (Data)
Shannon Wall:
• Seniority: 7
• Compensation $40500
• 1995 High• 1996 Good• 1997 Average• 1998 Low
Decision
Paul Dougherty:
1995 Average 51996 Average 51997 Good 71998 Average 5
Average Performance 5.5
Decision
CausesCauses of of
Lay off Paul Lay off Paul Dougherty:Dougherty:
• Average Performance.• No special expertise.• No extraordinary dedication.• No vibrant growth rate shown in his
performance.
Q.2 Teresa Teresa LivingstoneLivingstone
• She has been known to put in 20 hours of work and it increases office cost.
• To make sure that the work is up-to-date, works on weekend a lot
• She has been putting too much time but not working effectively.
Agree
Q.2 Teresa Teresa LivingstoneLivingstone
• Her computer graphics skills Are not strong compare to rest two employs.
• She just meet her performance expectations through marketing but not by computer skills which is the core competency.
Agree
Q.2
• We have two after her firing to meet with company’s new set objectives.– A. Using advance technology in
computer graphics– B. Better customer services.
Teresa Teresa Livingstone:Livingstone:
So, We Agree with the decision of Meyers to lay off
Paul Dougherty. She took wise decision.
And Teresa is liable to fired Second.