D D Department of Veterans Affairs Comparing the Denver Forum Survey and Supplier Perception Survey Regional Forum – Denver, CO March 6, 2012.

DD

Department of Veterans Affairs

Comparing theDenver Forum Survey and

Supplier Perception Survey

Regional Forum – Denver, COMarch 6, 2012

2

How many years have you been a supplier to VA?

Participant Demographics

Less than 1 year

1 to 3 years

4 to 10 years

10 or more years

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

15%

11%

43%

31%

5%

19%

37%

40%

Supplier SurveyDenver Forum

3

Do you currently have an active contract with VA?

Participant Demographics

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80%

69%

31%

65%

35%Supplier SurveyDenver Forum

4

Which VA contracting office do you work with?

Participant Demographics

VISN 1-21

NAC

DALC

Acquisition Service DC

TAC

Acquisition Service Frederick

CFM

NCA

0% 5% 10%15%20%25%30%35%40%45%50%46%

7%

13%

4%

13%

1%

15%

0%

17%

10%

6%

7%

15%

5%

0%

5%

Supplier SurveyDenver Forum

5

What percent of your revenue comes from VA contracts?

Participant Demographics

Less than 5%

5 to 25%

26 to 50%

51 to 75%

More than 75%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

33%

35%

11%

8%

13%

41%

34%

12%

5%

8% Supplier SurveyDenver Forum

6

How would you rate VA’s processes to allow you to

provide best value?Satisfaction Ratings

Denver Forum Supplier Perception Survey0%

10%20%30%40%50%60%70%80%

13%

32%29%

40%

59%

27%

Positive Neutral Negative

7

How would you rate the overall quality of the working relationship between VA and your company?

Satisfaction Ratings

Denver Forum Supplier Perception Survey0%

10%20%30%40%50%60%70%80%

21%

57%

45%

31%34%

13%

Positive Neutral Negative

8

How would you rate VA’s commitment to you for a long-term

business relationship?

Satisfaction Ratings

Denver Forum Supplier Perception Survey0%

10%20%30%40%50%60%70%80%

16%

49%

33% 32%

51%

18%

Positive Neutral Negative

9

How would you rate your commitment to VA for a long-term

business relationship?Satisfaction Ratings

Denver Forum Supplier Perception Survey0%

10%20%30%40%50%60%70%80%

62%72%

30%24%

7% 4%

Positive Neutral Negative

10

How would you rate VA’s overall procurement process?

Satisfaction Ratings

Denver Forum Supplier Perception Survey0%

10%20%30%40%50%60%70%80%

7%

33%

21%

33%

72%

34%

Positive Neutral Negative

11

How would you rate the extent to which VA makes it easy for you to

succeed in effectively providing the goods and services they procure?

Satisfaction Ratings

Denver Forum Supplier Perception Survey0%

10%20%30%40%50%60%70%80%

6%

36%25%

32%

70%

32%

Positive Neutral Negative

12

How would you rate the extent to which VA provides an effective

interface between its management and yours?Satisfaction Ratings

Denver Forum Supplier Perception Survey0%

10%20%30%40%50%60%70%80%

15%

36%35% 38%

50%

26%

Positive Neutral Negative

13

58%

40%

3%

0%

10%

20%

30%

40%

50%

60%

70%

On the right track Neutral On the wrong track

I believe VA’s supplier relationship transformation efforts are:

Satisfaction Ratings – Afternoon Session

14

45% 45%

10%

0%

10%

20%

30%

40%

50%

Very Helpful Somewhat Helpful Not helpful

How helpful has today’s session been in your understanding of VA?

Satisfaction Ratings – Afternoon Session

15

62%

26%

13%

0%

10%

20%

30%

40%

50%

60%

70%

Yes Not Sure No

Do you think that as a result of today’s forum VA better understands

your concerns?Satisfaction Ratings –

Afternoon Session

16

5%

59%

27%

7%2%

0%

10%

20%

30%

40%

50%

60%

70%

Significantlyimproved

Somewhatimproved

Not improved Somewhatworsened

Significantlyworsened

How has your impression of the VA’s acquisition organization changed as

a result of today’s forum?Satisfaction Ratings –

Afternoon Session