D Department of Veterans Affairs Comparing the Denver Forum Survey and Supplier Perception Survey Regional Forum – Denver, CO March 6, 2012
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DD
Department of Veterans Affairs
Comparing theDenver Forum Survey and
Supplier Perception Survey
Regional Forum – Denver, COMarch 6, 2012
2
How many years have you been a supplier to VA?
Participant Demographics
Less than 1 year
1 to 3 years
4 to 10 years
10 or more years
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
15%
11%
43%
31%
5%
19%
37%
40%
Supplier SurveyDenver Forum
3
Do you currently have an active contract with VA?
Participant Demographics
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80%
69%
31%
65%
35%Supplier SurveyDenver Forum
4
Which VA contracting office do you work with?
Participant Demographics
VISN 1-21
NAC
DALC
Acquisition Service DC
TAC
Acquisition Service Frederick
CFM
NCA
0% 5% 10%15%20%25%30%35%40%45%50%46%
7%
13%
4%
13%
1%
15%
0%
17%
10%
6%
7%
15%
5%
0%
5%
Supplier SurveyDenver Forum
5
What percent of your revenue comes from VA contracts?
Participant Demographics
Less than 5%
5 to 25%
26 to 50%
51 to 75%
More than 75%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
33%
35%
11%
8%
13%
41%
34%
12%
5%
8% Supplier SurveyDenver Forum
6
How would you rate VA’s processes to allow you to
provide best value?Satisfaction Ratings
Denver Forum Supplier Perception Survey0%
10%20%30%40%50%60%70%80%
13%
32%29%
40%
59%
27%
Positive Neutral Negative
7
How would you rate the overall quality of the working relationship between VA and your company?
Satisfaction Ratings
Denver Forum Supplier Perception Survey0%
10%20%30%40%50%60%70%80%
21%
57%
45%
31%34%
13%
Positive Neutral Negative
8
How would you rate VA’s commitment to you for a long-term
business relationship?
Satisfaction Ratings
Denver Forum Supplier Perception Survey0%
10%20%30%40%50%60%70%80%
16%
49%
33% 32%
51%
18%
Positive Neutral Negative
9
How would you rate your commitment to VA for a long-term
business relationship?Satisfaction Ratings
Denver Forum Supplier Perception Survey0%
10%20%30%40%50%60%70%80%
62%72%
30%24%
7% 4%
Positive Neutral Negative
10
How would you rate VA’s overall procurement process?
Satisfaction Ratings
Denver Forum Supplier Perception Survey0%
10%20%30%40%50%60%70%80%
7%
33%
21%
33%
72%
34%
Positive Neutral Negative
11
How would you rate the extent to which VA makes it easy for you to
succeed in effectively providing the goods and services they procure?
Satisfaction Ratings
Denver Forum Supplier Perception Survey0%
10%20%30%40%50%60%70%80%
6%
36%25%
32%
70%
32%
Positive Neutral Negative
12
How would you rate the extent to which VA provides an effective
interface between its management and yours?Satisfaction Ratings
Denver Forum Supplier Perception Survey0%
10%20%30%40%50%60%70%80%
15%
36%35% 38%
50%
26%
Positive Neutral Negative
13
58%
40%
3%
0%
10%
20%
30%
40%
50%
60%
70%
On the right track Neutral On the wrong track
I believe VA’s supplier relationship transformation efforts are:
Satisfaction Ratings – Afternoon Session
14
45% 45%
10%
0%
10%
20%
30%
40%
50%
Very Helpful Somewhat Helpful Not helpful
How helpful has today’s session been in your understanding of VA?
Satisfaction Ratings – Afternoon Session
15
62%
26%
13%
0%
10%
20%
30%
40%
50%
60%
70%
Yes Not Sure No
Do you think that as a result of today’s forum VA better understands
your concerns?Satisfaction Ratings –
Afternoon Session
16
5%
59%
27%
7%2%
0%
10%
20%
30%
40%
50%
60%
70%
Significantlyimproved
Somewhatimproved
Not improved Somewhatworsened
Significantlyworsened
How has your impression of the VA’s acquisition organization changed as
a result of today’s forum?Satisfaction Ratings –
Afternoon Session
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