Cyber Cafe Business "Media Mapping"

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of

CY B E

R

CAFÉ

Prepared by:Mustafa Suhail ShamseeAnushi Agrawal

@m_shamseem_shamsee@yahoo.com

VSNL introduced internet in India via dialup in 6 cities on Aug 14,1995.

India’s first cyber café called ‘Cybercafe’ launched in a Mumbai in 1996.

40 million net users by 2005. (4% of total estimated net users in the world)

200,000 cyber cafes in country by 2005.

INTERNET & CYBER CAFÉ IN INDIA

Higher percentage of Medium users.

One third of Young men and Working women are heavy users.

Need to stay in touch with friends and loved ones and proliferation of social networking attribute to the increased heaviness of usage.

Other reason could be increased availability of better modes of communication.

INDUSTRY OVERVIEW

Total in internet subscribers in India are 19.67 million out of which Broadband subscribers are 11.89 million.

8409 Cyber Cafes at the end of March, 2011 as compared to 8792 at the end of December 2010 registering a decline of 4.36% during the quarter.

The usage of Cyber Café for Internet access has reduced in 2011 and home, as an access point, has grown by a large percentage.

Youngsters in India continue to drive Internet Usage in India. Internet usage by School Going Kids has seen a substantial rise.

64%

13%

13%8% 2%

Market share of ISPs as on june, 2011 n India

BSNL MTNLReliance Commn. Infra. Ltd. Bharti Airtel Ltd.Hathway Cable & Datacom Pvt. Ltd.

Source: ISPAI

More than 75% of Internet usage is still driven by youngsters that include Young men, School and College going students.

- School Going Kids - 21% - College Going Kids – 27% - Young Men – 27% (I-CUBE)

Because of e-learning services and educational information available on the Internet.

YOUNGSTERS DRIVING INTERNET GROWTH IN INDIA

Working GroupMen in the age group of 21-58 years who are not school or college-going students. This segment includes all those who are employed and Women in the age group of 21-58 years and employed outside home

School Going KidsKids studying in school and above 8years of age. They

are in the agegroup of 8-17

College Going

Non-Working Group

Youths studying in college (graduate,post-graduate and doctoral). Moststudents are in the age group of 18-25.

Men above 25 years who are not working and women above 25 years who are not working includes house wives.

DEMOGRAPHIC GROUP

Usage by Demographic Group

Various Purposes of Accessing Internet (Urban)

28 million, Active Internet Users

89%

Emails

71%

Social Networking Websites

64%

Education

55%

Chatting

49%

Music, Videos, photos

Base : Active Internet User (Urban), 2011 - 30 cities [As of March 2011]

Source: Report onInternet in India (I-Cube) 2011

HYPOTHESIS

Is Cyber Cafe a profitable business anymore?

OBJECTIVESStudy the distribution pattern of cyber cafés in the area of study.

Effect of popularization of social networking sites on the business of Cyber Cafés.

Effect of internet penetration in the households on the business of Cyber Café s.

STUDY AREA

New Friends Colony (1)

Tikona Park (0)

Okhala Village Market

(3)

Sukhdev Vihar

(0)

Mujeeb Bagh

(0)

Jamia University (3)

Ishwar Nagar (0)

Jogabai(2)

Gaffar Manzil

(1)

Abul Fazal Enclave Part I

(1)

Gulmohar Enclave (0)

AREAS COVERED

CYBER CAFÉS IN EACH AREAAREAS NUMBER OF CYBER CAFÉS

Abul Fazal 1

Gaffar Manzil 1

Gulmohar Encalve 0

Ishwar Nagar 0

Jamia Nagar 3

Jogabai 2

Tikona Park 0

NFC West 0

NFC East 1

Mujeeb Bagh 0

Sukhdev Vihar 0

Okhala Village (Market) 3

REGISTRATION- All cyber cafes shall be registered with a unique

registration number with an agency called as registration agency as notified by the Appropriate Government in this regard.

IDENTIFICATION OF THE USER- Cyber café shall not allow any user to use its

computer resource without the identity of the user being established.

Document may include : Identity card issued by any School or College; Photo Credit Card or debit card issued by a Bank

or Post Office; or

REGULATIONS

Passport; or Voter Identity Card; or Permanent Account Number (PAN) card issued by

Income-Tax Authority; or Photo Identity Card issued by the employer or any

Government Agency; Driving License issued by the Appropriate

Government; or Unique Identification (UID) Number. Shall keep a record of the user identification

document by either storing a photocopy or a scanned copy of the document. Such record shall be securely maintained for a period of at least one year.

Shall record and maintain the required information of each user as well as accompanying person, if any, in the log register for a minimum period of one year.

i-care and clink software used in the area of study.

LOG REGISTER-

Cyber Cafe shall prepare a monthly report of the log register showing date- wise details on the usage of the computer resource and submit a hard and soft copy of the same to the person or agency as directed by the registration agency by the 5th day of next month.

Cyber Cafe Owner needs to log-

History of websites accessed using computer resource at cyber café.

Logs of proxy server installed at cyber café

Mail server logs.

Logs of network devices such as router, switches, systems etc. installed at cyber café.

Logs of firewall or Intrusion Prevention/Detection systems, if installed.

Physical Layout of Cyber Cafe-

Partitions of Cubicles inside the Cyber Café should not exceed four and half feet in height from the floor level. The screen of all computers shall face the common open space of the Cyber Café.

Pornography / illegal Content Access-

All the computers in the cyber cafe may be equipped with the commercially available safety or filtering software so as to avoid as far as possible, access to the websites relating to pornography including child pornography or obscene information.

Cyber Cafe shall take sufficient precautions to ensure that their computer resource are not utilized for any illegal activity.

Cyber Cafe shall display a board, clearly visible to the users, prohibiting them from viewing pornographic sites as well as copying or downloading information which is prohibited under the law.

RESEARCH METHODOLOGYTECHNIQUES(TO BE MODIFIED)Structured interview with open ended

question.Questionnaire- (write one question for each) Profile Service Consumption Pattern Revenue Expenditure Industry Overview

DATA SYNTHESIS

PRIVATE91%

PUBLIC9%

Market Share of Public and Private ISPs

TATA55%

SPECTRANET18%

AIRTEL9%

MTNL9%

RE-LI-

ACE9%

Market Share of ISPs

Abul fazal Gaffar Manzil

Jamia Na-gar

Jogabai NFC East Okhala Market

TOTAL

rent NaN NaN 2 1 1 2 6

owned 1 1 1 1 NaN 1 5

0.5

1.5

2.5

3.5

4.5

5.5

Shop areaN

o. O

f Sho

ps

Abul fazal

Gaffar Manzil

Jamia Nagar

Jogabai NFC East Okhala Market

TOTAL

branded NaN NaN NaN 1 NaN 1 2

assem-bled

NaN 1 NaN 1 1 2 5

mixed 1 NaN 3 NaN NaN NaN 4

0.250.751.251.752.252.753.253.754.254.75

Composition of ComputersN

o. O

f Sh

ops

Abul fazal

Gaffar Manzil

Jamia Nagar

Jogabai NFC East Okhala Market

TOTAL0

1

2

3

4

5

6

7

8

Composition of Computers

first hand second hand mixed

AREA

No.

Of S

hops

print outs22%Scan

22%

photocopy22%

CD Writer13%

E-ticket-ing

11%

Stationery5%

Others5%

Services offered

Abul fazal

Gaffar Manzil

Jamia Nagar

Jogabai NFC East

Okhala Market

TOTAL0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%Demographic Group of Users

School Going Kids (8-17 Years)College Going (18-25)Working Group (21-58)Non-Working Group**

AREA

No.

Of U

ser i

n Pe

rcen

tage

Abul fazal

Gaffar Manzil

Jamia Nagar

Jogabai NFC East Okhala Market

TOTAL0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

GENDER EQUATION IN INTERNET USAGE AT CYBER CAFÉS

Male Female

AREA

No.

Of U

ser i

n Pe

rcen

tage

Area

Academic purpose Chatting

Social networkin

g

Gaming Access mails

General information search

Online job sites

Music/ Videos

others

(Specify)

Abul fazal 25.00% 0.00% 30.00% 35.00% 10.00% 0.00% 0.00% 0.00% 0.00%

Gaffar Manzil 30.00% 0.00% 25.00% 25.00% 10.00% 0.00% 8.00% 0.00% 2.00%

Jamia Nagar 100.00% 12.00% 75.00% 3.00% 50.00% 35.00% 22.00% 3.00% 0.00%

Jogabai 30.00% 15.00% 80.00% 0.00% 45.00% 5.00% 20.00% 5.00% 0.00%

NFC East 20.00% 0.00% 30.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00%

Okhala Market 95.00% 5.00% 75.00% 15.00% 55.00% 20.00% 20.00% 5.00% 10.00%

TOTAL 100.00% 5.33% 52.50% 13.00% 36.67% 10.00% 11.67% 2.17% 2.00%

Purpose of Accessing Internet

Abul fazal

Gaffar Manzil

Jamia Nagar

Jogabai NFC East

Okhala Market

TOTAL0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

25.00%30.00% 100.00%

30.00%20.00%

95.00%

100.00%

30%25%

75%

80%

30%

75%

53%

35%25%

3% 0%

0%

15%

13%

10%

10%

50%45% 50%

55%

37%

Purpose of Accessing Internet

others ( Specify)

Music/ Videos

Online job sites

General information search

Access mails

Gaming

Social networking

Chatting

Academic purpose

PRIVATE FINANCE LOAN0

2

4

6

8

10

12

SOURCE OF INITIAL INVESTMENT

SOURCE OF INITIAL IN-VESTMENT

0

0.2

0.4

0.6

0.8

1

1.2

1 1 1 1 1 1

AVERAGE INTERNET USAGE TIME

ABUL FAZAL GAFFAR MANZIL JAMIA NAGARJOGABAI NFC EAST OKHALA MARKET

Areas

Inte

rnet

Usa

ge (i

n H

ours

)

ABUL FAZAL

GAFFAR MANZIL

JAMIA NAGAR

JOGABAI NFC EAST OKHALA MARKET

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8

2

WEBSITES BLOCKED

BLOCKED NOT BLOCKED

No.

of s

hops

27%

73%

SHOP ADVERTISEMENT

ADVERTISEDO NOT ADVERTISE

40%

60%

EFFECT OF SOCIAL NETWORKING SITES ON THE BUSINESS OF CYBER CAFÉS

NO IMPACTMODERATE IMPACTHIGH IMPACT

NO IMPACT MODERATE IMPACT HIGH IMPACT0

2

4

6

8

10

12

EFFECT ON INTERNET PENETRATION IN HOUSEHOLDS

upto 15,000 15,000 to 30,000 30,000 to 40,0000

2

4

6

8

10

12

MONTHLY INCOME ONLY FROM THE INTERNET SERVICE

upto 10,000 10,000 to 15,000 15,000 to 20,0000

1

2

3

4

5

6

7

MONTHLY EXPENDITURE OF THE CYBER CAFÉ

Abul fazal Gaffar Manzil

Jamia Nagar

Jogabai NFC East Okhala Market

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

PROPORTION OF INCOME( Cyber café : Other Business)

cyber caféother business

Effect of social networking sites

Effect of high internet penetration

in households

• Cyber café is no more a profitable business venture and hence the need for side business.

• Regulations not strictly followed. (Not all cyber cafés block sites, ID card not always asked from permanent customers.)

OBSERVATIONS

• Data regarding how high penetration of internet in the households affected the business of cyber cafés.

• Contact the local police station for any complaints regarding cyber crime in the area.

AREAS TO WORK UPON

• http://www.mit.gov.in/content/cyber-security-strategy (accessed on 14.03.12)

• http://www.mit.gov.in/content/cyber-laws (accessed on 14.03.12)

• http://www.trai.gov.in/WriteReadData/trai/upload/Reports/57/Indicator%20Report%20-Sep-11.pdf (accessed on 12.03.12)

• http://www.iamai.in/Upload/Research/11720111091101/icube_3nov11_56.pdf (accessed on 15.03.12)

SOURCES

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