Customer Service IT-Landschaft - Marketing Resultantmarketing-resultant.de/wp-content/.../2018_Customer... · Customer Journey Mapping Customer Service IT-Landschaft (3) Sprach-Analyse

Customer ServiceIT-Landschaft

ACD

Service Cloud

UnifiedDesktop

Chat/Videochat/

Co-Browsing

ERMS

Wissens-Management

Customer Service IT-Landschaft (1)

MobilePersonalAssistant

CustomerJourneyAnalytics

BPMN/Case

Management

Instant Messenger

WorkforceManagement

Customer Service IT-Landschaft (2)

DMS/Digital

Mail Room

Community

Chatbots/AI

Authentif./Online

Vertrags-baschluss

Customer JourneyMapping

Customer Service IT-Landschaft (3)

Sprach-Analyse

Chatbots/Virtuelle

Assistenten

ProcessMining

Call CenterReporting

Chatbots/AI

Call Center Suites

Customer Service IT-Landschaft (4)

WartefeldAssistenten

RoboticProcess

Automation

RoboticProcess

Automation

QualityManagement

PredictiveAnalytics