Creative workshop on new tools for collaboration

Creative workshop of new tools for collaboration in communities6th and 8th May, Madrid

Participants

6th May: 7 external + 3 UCM

8th May: 5 external + 4 UCM

Participating CBPPsUCM x 4SaS x 4Tabacalera x 3Kune x 3BAH x 2La Piluka x 2...

Momentsof communication and collaboration

Dissemination

Decision making

Reception

Emotions

Coordination

Current tools they use

Mail Face to face Google DrivePad

WhatsappTelegram

Current tools they use

ProsUbiquityOpen / freeGreater capability (face to face)Ease of useInformation recordingAttached files management

ConsSpamInfo overloadingPrivacy

Information recordingAttached files management

Facts, Challenges and Solutions IFactCommunication creates community but it’s complex

Challenge“How Might We” create more community (internally and outwards)?

SolutionGames, reception of new participants and emotion management

Facts, Challenges and Solutions IIFactParticipation is limited and unequal

Challenge“How Might We” create a model that makes participation kinds visible and makes participation more interesting for third parties?

SolutionGames for meeting the community

Two kinds of participants

Active Occasional

Let’s begin with...

Active

Empathy map - Who is an active?

Work swamped

They know what to do and look for solutions

They manage many emotions

A lot of assemblies and mails

Value Proposition Canvas

Customer jobs

CommunicateWhat, How, Who, Where, When

Relations with other communitiesManage, coordinate, organizeEmotions: generate trustAsk for relieve

TiredSlowBoringFrustrating

Gains and pains

FunnyParticipativeEasyBeing in company

People / Group / Community map with their activity, keywords“Network knitting”: common people suggestionsSmart management softwareMail filters

Products and services

Emotion dynamics

Information in only one repository

Gain creators and pain relievers

Show emotions

Gamification

Well designed

And now with...

Occasional

Empathy map - Who is an occasional?

Positive valuation of communities

Trouble when participating:Language not understoodInformation access troubleDon’t know where to begin

Customer jobs

Give visibility to the community

Organize information

Value information

Poor spontaneity

Lack of coordination

Funding effort

Gains and pains

Horizontality

Easy universal access

Welcome/reception

Products and services

Website with community informationActivity / task / information recommendation engineInfo organization tools: event audience estimation, task list, document relevance evaluation, info access, labels, organized search...

Gain creators and pain relievers

Integration activities

Participation tools

Behaviour regulation system

Finally, the conclusion is users want...

Desired Value Proposition

Communication / Internal workInfo coordination/organization mobile tool

Event management: Activities, assemblies, workTask management and participation visibilityResource managementProposal management, decision making

Desired Value Proposition

Attraction actions / DisseminationEasy visibility tool of community information for new people (what, who, how, where and when)

User / group / community map

Desired Value Proposition

Interaction among communities

Automatic synergy / collaboration / activity suggestion tool

Thanks!

Facilitators:Carolina García León (@holacarol)Antonio Tapiador del Dujo (@atapiador)