Created by Mrs. Tompkins Don’t Forget... Contestants.
Post on 13-Jan-2016
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Created byMrs. Tompkins
Don’t Forget...
Contestants
…Always phrase your answers in
the form of a question!
Hands on your buzzers, its...
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Skills for Skills for successsuccess
PHTPHT Misc. Misc. DefinitionsDefinitions
ToughToughStuffStuff
PathwaysPathways
PHT – Review for Test 1
16 different ones, representing more than 79 different career pathways to help student navigate their way to greater success in college and career.
What is…?
Skills for Success for $100
Career Clusters
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A unique symbol that represents a company or
organization.
What is…?
Skills for Success for $200
Logo
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Transmission of information and feelings from one person to another.
What is…?
Skills for Success for $300
Communication
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The ability to interact smoothly and productively with other people. There are 3 kinds.
What is…?
Skills for Success for $400
Interpersonal Skills
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3 Types of Interpersonal Skills
What is…?
Skills for Success for $500
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Verbal Communication
Nonverbal Communication
Electronic Communication
Encompasses the management, marketing and operations of restaurants and other food services, lodging, attractions, recreation events and travel related services.
What is…?
PHT for $100
Hospitality & Tourism
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Meeting the needs of guests with _________ and ________
What is…?
PHT for $200
kindness and good will
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Provides 1 in every _____ jobs in USA.
What is…?
PHT for $300
8
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What is…?
PHT for $400
The total customer experience with business, and includes:
- performance of the staff- courtesy of staff- cleanliness of the property- the way customers are treated during their visit
Customer Service
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What is…?
PHT for $500
The AMS school cafeteria is considered part of
Hospitality & Tourism.
True or False?
True
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Businesses that prepare food for customers. Can be Casual, Fancy, Large, or Small.
What is…?
Pathways for $100
Restaurant and Food/Beverage
Pathway
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Businesses that provide overnight accommodations.
What is…?
Pathways for $200
Lodging Pathway
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What is…?
Pathways for $300
An activity that people do for rest, relaxation, and enjoyment.
Recreation, Amusement &
Attractions Pathway
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What is…?
Pathways for $400
4 types in the Recreation, amusement
pathway
Entertainment
Attractions
Spectator Sports
Participatory SportsBack
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What is…?
Pathways for $500
Business that physically move people from 1 place to another.
Travel & Tourism
Pathway
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What is…?
Misc. Definitions for $100A trip that includes several segments of the hospitality
industry, such as transportation, lodging, meals and entertainment
Travel Package
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What is…?
Misc. Definitions for $200
A place to sleep
Accommodation
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What is…?
Misc. Definitions for $300
Refers to the area in a hospitality business that
guests usually see.
Front-of-the-house
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What is…?
Misc. Definitions for $400
An activity done for another person
Service
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What is…?
Misc. Definitions for $500
Your personal evaluation of what is
important to you.
Values
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What is…?
Tough Stuff for $100
Many food & beverage businesses are located in
other ____________.
Businesses(like movies, malls, airports, schools)
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What is…?
Tough Stuff for $200
Restaurant job that gets the orders from the servers, gives them to the
station chefs or line cooks, then checks order before they go out.
Expediter
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What is…?
Tough Stuff for $300
Those things that capture your attention and you are willing to
spend time on.
Interests
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What is…?
Tough Stuff for $400
3 things to help satisfy customer
needs?
Quality service
Consistent service
Importance of Service Quality
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What is…?
Tough Stuff for $500
4 Types of menus
Fixed
Cycle
Market
HybridBack
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