Created by Mrs. Tompkins Don’t Forget... Contestants.

Created byMrs. Tompkins

Don’t Forget...

Contestants

…Always phrase your answers in

the form of a question!

Hands on your buzzers, its...

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Skills for Skills for successsuccess

PHTPHT Misc. Misc. DefinitionsDefinitions

ToughToughStuffStuff

PathwaysPathways

PHT – Review for Test 1

16 different ones, representing more than 79 different career pathways to help student navigate their way to greater success in college and career.

What is…?

Skills for Success for $100

Career Clusters

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A unique symbol that represents a company or

organization.

What is…?

Skills for Success for $200

Logo

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Transmission of information and feelings from one person to another.

What is…?

Skills for Success for $300

Communication

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The ability to interact smoothly and productively with other people. There are 3 kinds.

What is…?

Skills for Success for $400

Interpersonal Skills

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3 Types of Interpersonal Skills

What is…?

Skills for Success for $500

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Verbal Communication

Nonverbal Communication

Electronic Communication

Encompasses the management, marketing and operations of restaurants and other food services, lodging, attractions, recreation events and travel related services.

What is…?

PHT for $100

Hospitality & Tourism

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Meeting the needs of guests with _________ and ________

What is…?

PHT for $200

kindness and good will

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Provides 1 in every _____ jobs in USA.

What is…?

PHT for $300

8

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What is…?

PHT for $400

The total customer experience with business, and includes:

- performance of the staff- courtesy of staff- cleanliness of the property- the way customers are treated during their visit

Customer Service

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What is…?

PHT for $500

The AMS school cafeteria is considered part of

Hospitality & Tourism.

True or False?

True

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Businesses that prepare food for customers. Can be Casual, Fancy, Large, or Small.

What is…?

Pathways for $100

Restaurant and Food/Beverage

Pathway

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Businesses that provide overnight accommodations.

What is…?

Pathways for $200

Lodging Pathway

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What is…?

Pathways for $300

An activity that people do for rest, relaxation, and enjoyment.

Recreation, Amusement &

Attractions Pathway

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What is…?

Pathways for $400

4 types in the Recreation, amusement

pathway

Entertainment

Attractions

Spectator Sports

Participatory SportsBack

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What is…?

Pathways for $500

Business that physically move people from 1 place to another.

Travel & Tourism

Pathway

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What is…?

Misc. Definitions for $100A trip that includes several segments of the hospitality

industry, such as transportation, lodging, meals and entertainment

Travel Package

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What is…?

Misc. Definitions for $200

A place to sleep

Accommodation

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What is…?

Misc. Definitions for $300

Refers to the area in a hospitality business that

guests usually see.

Front-of-the-house

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What is…?

Misc. Definitions for $400

An activity done for another person

Service

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What is…?

Misc. Definitions for $500

Your personal evaluation of what is

important to you.

Values

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What is…?

Tough Stuff for $100

Many food & beverage businesses are located in

other ____________.

Businesses(like movies, malls, airports, schools)

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What is…?

Tough Stuff for $200

Restaurant job that gets the orders from the servers, gives them to the

station chefs or line cooks, then checks order before they go out.

Expediter

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What is…?

Tough Stuff for $300

Those things that capture your attention and you are willing to

spend time on.

Interests

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What is…?

Tough Stuff for $400

3 things to help satisfy customer

needs?

Quality service

Consistent service

Importance of Service Quality

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What is…?

Tough Stuff for $500

4 Types of menus

Fixed

Cycle

Market

HybridBack

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