Country Club Plaza Mtg

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Proposal forNew Store Prototype Country Club Plaza

Kansas City, MO

26 August 2003

Barry Brady Nat HydeGlen Stevenson Tim MulliganBob Jones

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AGENDA

Renovation Overview N. Hyde• Prototype Overview T. Mulligan

–Interior Prototype• Next Steps/Schedule

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Interior Prototype• Host Process• Self Service Web Banking• Workstation• Universal Conference rooms

with collaborative furniture• Media Wall with seating• Community Corner• Universal calling cubes

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Host Station

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Host Station• Located at the primary entrance• Initial point of engagement • Host station staffed on a rotating basis• Bank of America Spirit

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Self Service Web Banking (SSWB)

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Self Service Web Banking (SSWB)• Located just inside the main entrance• On-line banking functions• Adjacent to Host Station• Graphic Identification

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Workstation

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Workstation

• Component located just adjacent to the Host Station

• Location for customer engagement if all of the conference rooms are occupied

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Conference Room

• Private meeting area • Customer in an interactive, discreet and

comfortable setting• Barriers removed, collaborative

environment

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Media Wall

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Media Wall• Combination shelving and media display

unit • Clear line of site from the front door• Sound transmitted to the adjacent

seating via directional speakers• Broadcast periodic training sessions

sponsored by the bank for both customers and associates

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Community Zone

• Kids Zone• Seniors Zone• Multi Cultural Zone

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Next StepsSchedule