Contextual inquiries

TIE-41406 – HCD Project Group 3

Robot Dog Group Members: Sohaib ul Hassan 227057

Kashif Ihsan 232805 Pradthana Jarusriboonchai 238339

Ella Kaugin 241560 Iida Ritamäki 212274

Farrukh Sahar 227728 Waseem Tahir 232650

Contents

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• Introduction

• Our Contextual Design

• Outcomes

• Conclusions from the study & Design targets

• Designing

• Self-assessment

Mobile technology enhancing social interaction in co-located situation

• Focus

– designing application which utilize the existing features of commercial mobile phones in supporting interaction between people in the co-located situation.

• Target user groups

– International university students

• Target context

– University cafés

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Our Contextual Design

• Starting point

– No solid problems or existing services

• Contextual Inquiry

• Models based on Cultural and physical model

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Outcomes

• Models

• Personas

• Scenarios

• Storyboard

• Video

• Wireframe

• UED

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Consolidated Model – Cultural Model

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Personas

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• Social and friendly

• Open-minded

• Has trouble starting a

conversation

• Mostly just smile to those

who look familiar

• Outgoing

• Talkative and social

• Open-minded

• Easy to start a

conversation with strangers

• Usually start a conversation

with people who look

familiar

• Shy and reserved

at first

• Open-minded

• Not a conversation

starter

Affinity wall We used the Affinity wall as a research tool which helped to visualize connections between the data gathered from Contextual inquiries.

•“I prefer doing something not just talking” – Pakistani, 23, Male

•“In café, I prefer chatting and playing video games with friends for example Xbox and

PlayStation with friends” – Spanish, 21, Male

•“I think café is a good place not just because people can interact but also because such interaction can be useful in various matters from getting some information about the

campus to study related” – Pakistani, 26, Male

•“My attention can be drawn by something unusual and interesting happening around” – Bangladesh, 27, Male

•“I kill time and enjoy a coffee between lesson at the café” – Czech, 26, Female

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Affinity Wall

9

Design Goals

• Enhancing social interaction between strangers at a café

• Encourage people to stay longer and come more often at the café

• Draw attention of people to the same surroundings

• Exchanging interesting and important information between strangers at the café

• Motivate people and lower barrier of interaction between strangers at the café

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Idea Generation

• Starting point: probortunity was ”Enhancing social interaction between strangers”

• 8x8 methods – brainstorming

• The ideas was evaluated based on the design goals

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Idea Generation

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Idea Generation

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Video

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Prototype - Digital Dog

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Wireframe

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Self-assessment • Successes

– Division of labor: working in subgroups

– Team spirit

– Following the CD instructions

• Problems – Achieving the consensus in design phase

• Many opinions how things should be done

– Lack of book-keeping • Participants and duration of the meetings

• What was decided and why

– No existing product or service • CI’s and models have to be modified a bit

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Thank you!

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