Computer Maintenance

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Computer Maintenance &

Security

General and specific recommendations for

maintaining and protecting library computers.

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Goals You will understand clear, and easy to follow,

Microsoft Update and Symantec AntiVirus guidelines.

You will feel comfortable performing the Update and Antivirus applications at your own library.

You will be familiar with the benefits of using Shared Computer Toolkit for Windows XP on your public computers.

You will feel comfortable installing and configuring Shared Toolkit.

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Agenda Specific recommendations and applications for

Updates with hands-on practice. Specific recommendations for Symantec AntiVirus

with practice updating virus definitions, running scans and scheduling scans.

Break. Detailed explanation of Shared Toolkit and it’s

applications with hands-on installation and set-up practice.

Additional Resources. Questions?? Surveys.

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Why Are Updates Important? Help protect computer against new viruses

and other security threats that can spread over the Internet or a network.

Contain enhancements, such as upgrades and tools that can help your computer run more smoothly.

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Microsoft Update What is Microsoft Update?

A new Microsoft Website where you can find updates for Microsoft Windows-based operating system software and Windows-based hardware. Updates protect your computer against indentified security risks and address recognized problems.

By turning on Automatic Updates, Microsoft Updates is able to deliver high priority updates (the most important updates) to your computer as they become available and you can decide when and how they are installed.

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Microsoft Updates

How does Microsoft Updates work?

When you go to the Microsoft Updates Website, the updating software identifies which version of Windows and other Microsoft products you use and which updates are available to you.

The website displays only the updates that apply to your computer rather than all of the updates published by Microsoft.

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Microsoft Update What types of updates are available?

High Priority – Critical updates, security updates, service packs, and update rollups. These updates should be installed ASAP and before installing other optional updates.

Software – Optional updates that are non-critical fixes for windows programs, such as Windows Media Player and Windows Journal Viewer 1.5.

Hardware – Optional updates that are non-critical fixes for drivers and other hardware devices, such as video cards, sound cards, scanners, printers and cameras.

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Microsoft Update What is the difference between Express

and Custom? Express (recommended) – Displays all of the

high priority updates available. You can install the updates with one click of your mouse. This is the most convenient way to keep your computer updated.

Custom – Displays all updates available for your computer, high priority and optional updates. You can review the list of updates and select the ones you want to install.

How to Upgrade from Windows Update to Microsoft Update

Click on “Go”

Microsoft Update

Click “Start Now”

Microsoft Update

Click “Continue”

Microsoft Update

Click on “Internet Explorer Information Bar”

Microsoft Update

Click on “Install ActiveX Control”

Microsoft Update

Click “Install”

Microsoft Update

Click “Check for Updates”

Microsoft Update

Click “Express” (recommended)

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Microsoft Update

Microsoft Update

Click “Install Updates”

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How to access Microsoft Update Go to “Start” Go to “Windows Update” Or, in Internet Explorer, go to “Tools” and

“Windows Update” Directed to the Microsoft Update Website

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Options - Review your Update History

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Options - Change Settings

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Options - Frequently Asked Questions

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Options - Get Help and Support

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Options - Administrator Options

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Automatic Updates Overview You can set up your computer to automatically

download and install updates without having to manually check the website.

Windows regularly checks for updates that can help protect and update your computer.

The updates are available through the Microsoft (or Windows) Update Website and include the high priority updates such as security updates, critical updates, or service packs.

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Automatic Updates Overview If you would rather download and install

the updates yourself, you have the option of setting up Automatic Updates to notify you whenever any new high-priority updates are available for your computer.

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Why use scheduled updates? Convenience – No need to remember to visit the

Website or choose which updates are the most important.

Reliability – Updates are downloaded behind the scenes whenever you are connected to the Internet. The downloads usually don’t interfere with your work, although you may have to accept EULAs and/or restart your computer occasionally.

Up-to-date software – You set the schedule; therefore Windows is routinely checking for and installing the high priority updates that your computer needs.

In summary, by using automatic updates you can quickly and easily keep your computer updated without worrying about it.

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How to access Automatic Updates

Go to “Start” Click on “Settings” Click on “Control

Panel”

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Select “Automatic Updates”

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Accessing Automatic Updates

Recommend using first choice – Automatic.

Schedule a good time for the updates to occur, may take some time.

Three other choices. Benefits and

drawbacks of using Automatic (IE 7.0).

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Our Recommendations Use Automatic to “Automatically download

recommended updates for my computer and install them at:” the most convenient time for your library.

Check the Microsoft Update Website occasionally for additional, non-critical updates.

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Questions about Automatic Updates? Any Questions??

Now let’s practice:

Using the Microsoft Update Website.

Scheduling Automatic Updates.

Citationshttp://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us&muopt=1http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-ushttp://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=enhttp://www.microsoft.com/athome/security/update/msupdate_keep_current.mspxhttp://www.microsoft.com/athome/security/update/bulletins/automaticupdates.mspxAutomatic Update Help Information

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Symantec AntiVirus Recommendations

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Antivirus Recommendations Make sure your computer runs anti-virus

software. If not, buy and install it immediately. Software must be updated regularly as new

viruses appear daily. Configure the programs to automatically download updates, making it easy to stay protected.

STLS recommends that all member library computers use Symantec AntiVirus Corporate Edition.

Symantec is an effective and highly regarded anti-virus software application.

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Symantec Anti-Virus SoftwareRecommendations: Auto Protect always running. Daily quick scan. Single weekly scheduled full scan. Always scan floppy disks and USB storage

devices when first used, especially if the disk is shared.

If frequently attacked add a full scan at start-up or a daily scheduled full scan.

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Symantec AntiVirus Installation directions on STLS Website. Default scheduled scans. Important to make sure the computer is on

and connected to the Internet in order to enable the delivery of updated virus definitions.

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Symantec AntiVirusMay need to update before the

scheduled time when:

Someone in the system, or someone who regularly emails you, becomes infected.

Suspect you may be infected but virus scan is not detecting anything.

Hear a new (legitimate) virus is attacking.

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How to access Symantec Yellow Shield in bottom right-hand corner

of screen. Start>Programs>Symantec Client

Security>Symantec AntiVirus

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Symantec AntiVirus

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Live Update When a virus or security risk is identified a

signature of that risk is stored in a definitions file. The definitions file contains the necessary information to detect, eliminate, and repair the effects of the virus or security risk.

Symantec makes updated virus definitions available on an ongoing basis for delivery using LiveUpdate.

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Symantec AntiVirus - View

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Symantec AntiVirus – View – Auto-Protect Scan Statistics

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Symantec AntiVirus – View – Scheduled Scans

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Symantec AntiVirus – View – Quarantine

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Symantec AntiVirus – View – Backup Items

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Symantec AntiVirus – View – Repaired Items

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Symantec AntiVirus - Scan

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Symantec AntiVirus – Scan – Scan a Floppy Disk

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Symantec AntiVirus – Scan – Scan a Floppy Disk – Options

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Symantec AntiVirus – Scan – Custom Scan

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Symantec AntiVirus – Scan – Quick Scan

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Symantec AntiVirus – Completed Quick Scan

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Symantec AntiVirus – Scan – Full Scan

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Symantec AntiVirus - Configure

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Symantec AntiVirus – Configure- File System Auto-Protect

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Symantec AntiVirus – Configure – Internet E-mail Auto-Protect

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Symantec AntiVirus – Configure – Lotus Notes Auto-Protect

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Symantec AntiVirus – Configure – Microsoft Exchange Auto-Protect

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Symantec AntiVirus – Configure – Tamper Protection

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Symantec AntiVirus - Histories

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Symantec AntiVirus – Histories – Threat History

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Symantec AntiVirus – Histories – Scan Histories

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Symantec AntiVirus – Histories – Event Log

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Symantec AntiVirus – Histories – Tamper History

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Symantec AntiVirus – Startup Scans

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Symantec AntiVirus – Startup Scans- New Startup Scan

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Symantec AntiVirus – Startup Scans – Auto-Generated QuickScan

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Symantec AntiVirus – User-defined Scans

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Symantec AntiVirus – New User-defined Scan

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Symantec AntiVirus – Scheduled Scans

Symantec AntiVirus – Scheduled Scans – New Scheduled Scan

Select the type of scan and click “Next”

Symantec AntiVirus – Scheduled Scans – New Scheduled Scan

Name the scan and click “Next”

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Symantec AntiVirus – Scheduled Scans – New Scheduled Scan

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Symantec AntiVirus – Scheduled Scans – ScanClick “Edit”

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Symantec AntiVirus – Scan – Edit - FilesClick “Schedule”

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Symantec AntiVirus – Scan – Edit - ScheduleClick “Name/Description”

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Symantec AntiVirus – Scan – Edit – Name/Description

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Symantec AntiVirus – Look for Help

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Symantec AntiVirus – Help

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Symantec AntiVirusNow let’s practice: Looking at the Installation Directions on our Website. Updating virus definitions. Making sure Auto Protect is running. Performing quick scans and making sure Auto

Generated Quick Scan is set up. Scheduling weekly full scan. Scanning USB Drive.

Windows Updates and Symantec AntiVirus

Thank you for attending this workshop which is supported by the Federal Library Services and Technology Act funds, awarded to the New York State Library by the Federal Institute of Museum and Library Services.

CitationsSymantec Client Security Software>Symantec AntiVirusSymantec AntiVirus Help Information