Transcript
Can you count?•One•Two•Three
Can you count?
•One•Two•Three
Can you count?•One•Two•Three
“Communication is the act of transferring information from one
place to another”.
Ice
breaking
Smile anytime you
walk
Open your body language
Don’t wait to be
introducedBring fun
Encoding Decoding
FeedbackSender Receiver
Channel
Types of Communication
InterpersonalIntrapersonal
Intrapersonal
Interpersonal
Methods of Communication
Non-VerbalVerbal
Verbal
Non-Verbal
Body language
Facial expressions
Body Postures Gestures
100%
Communication Methods
Non-verbal93%
Verbal7%
Communication Methods
Non-verbal Verbal
Activity time
Effective Communication
ActiveListening
Effective Communication
Flexibility
Effective Communication
Acceptance
Effective Communication
Judgement
Effective Communication
Language&
Culture
Persuasion
Dealing With difficult people1)Tank Person
1-Maintain Your Respect
2-Common points
2)Yes PersonDealing With difficult people
1-Show that you value them
2-Truth is always the best
Dealing With difficult people3)Mr. Know it all
1-Show respect
2-Paraphrase
3-Face them with facts
Dealing With difficult people4)The Whiner
1-Avoid being sucked into his/her hopelessness
2-Don’t offer solutions immediately
Let’s Apply
Recap
Icebreaking
Interpersonal
Intrapersonal
TypesMetho
ds
Verbal
Non-Verbal
Effective
Persuasion
Difficult people
Communication
Any Question?
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