Chat Bots, ChatOps and the Conversational User Interface (CUI)

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CHAT BOTS & CHAT OPSDelivering software using the Conversational User Interface (CUI).

What is a bot?

An Uber will cost £5.37, and is available within 2 minutes, would you like request a

ride?

I need a ride from London Bridge to Camden

Yes

Your Uber has been ordered, your driver is Roger Wilks and is in a Black Tesla Model S

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THE AI AND BOT ECOSYSTEM

Bots are the new apps“ ”- Satya Nadella(Microsoft CEO)

Artificial Intelligence Agents

Chat Mediums

Artificial Intelligence APIs

Bot Frameworks

Microsoft

Complete Vision

Interaction

I need a ride…An Uber will…

/api/messages

/api/messages

/v1/estimate

/v1/requests

Your Uber…

• The average app has pretty bad retention metrics. • 1.4 billion people—many of them teens—used a chat app in

2015.

Why not build apps?

Practical Applications

put the customer in the room with the

brewer“ ”

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What Are Conversational BotsJon Bruner and Mike Barlow

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CHATOPSChatbot’s for Delivery Software

The Traditional Way

Issues

• Cognitive Load

• Information Prioritization

• Access Management

The Chatops Way

Leverage Rich Content

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DEMOUKRail Bot

Azure or CloudWatch Alerts

Send notifications to an Amido Slack Channel when Azure or AWS alerts are triggered.

Standup Bot

Reminds all members of the project of the dial-in details and summarizes the Jira tickets closed over the last 24 hours, along with currently open and assigned tasks.

Timesheet Bot

Prompts daily to fill in your FreeAgent timesheet, allowing you to reply to say “7.5 hours a day on ASOS Global Fulfilment as DevOps”.