Top Banner
23

Chat Bots, ChatOps and the Conversational User Interface (CUI)

Jan 11, 2017

Download

Software

Richard Slater
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Chat Bots, ChatOps and the Conversational User Interface (CUI)
Page 2: Chat Bots, ChatOps and the Conversational User Interface (CUI)

2

CHAT BOTS & CHAT OPSDelivering software using the Conversational User Interface (CUI).

Page 3: Chat Bots, ChatOps and the Conversational User Interface (CUI)

What is a bot?

An Uber will cost £5.37, and is available within 2 minutes, would you like request a

ride?

I need a ride from London Bridge to Camden

Yes

Your Uber has been ordered, your driver is Roger Wilks and is in a Black Tesla Model S

Page 4: Chat Bots, ChatOps and the Conversational User Interface (CUI)

4

THE AI AND BOT ECOSYSTEM

Page 5: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Bots are the new apps“ ”- Satya Nadella(Microsoft CEO)

Page 6: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Artificial Intelligence Agents

Page 7: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Chat Mediums

Page 8: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Artificial Intelligence APIs

Page 9: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Bot Frameworks

Page 10: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Microsoft

Complete Vision

Page 11: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Interaction

I need a ride…An Uber will…

/api/messages

/api/messages

/v1/estimate

/v1/requests

Your Uber…

Page 12: Chat Bots, ChatOps and the Conversational User Interface (CUI)

• The average app has pretty bad retention metrics. • 1.4 billion people—many of them teens—used a chat app in

2015.

Why not build apps?

Page 13: Chat Bots, ChatOps and the Conversational User Interface (CUI)
Page 14: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Practical Applications

Page 15: Chat Bots, ChatOps and the Conversational User Interface (CUI)

put the customer in the room with the

brewer“ ”

Page 16: Chat Bots, ChatOps and the Conversational User Interface (CUI)

16

What Are Conversational BotsJon Bruner and Mike Barlow

Page 17: Chat Bots, ChatOps and the Conversational User Interface (CUI)

17

CHATOPSChatbot’s for Delivery Software

Page 18: Chat Bots, ChatOps and the Conversational User Interface (CUI)

The Traditional Way

Page 19: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Issues

• Cognitive Load

• Information Prioritization

• Access Management

Page 20: Chat Bots, ChatOps and the Conversational User Interface (CUI)

The Chatops Way

Page 21: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Leverage Rich Content

Page 22: Chat Bots, ChatOps and the Conversational User Interface (CUI)

22

DEMOUKRail Bot

Page 23: Chat Bots, ChatOps and the Conversational User Interface (CUI)

Azure or CloudWatch Alerts

Send notifications to an Amido Slack Channel when Azure or AWS alerts are triggered.

Standup Bot

Reminds all members of the project of the dial-in details and summarizes the Jira tickets closed over the last 24 hours, along with currently open and assigned tasks.

Timesheet Bot

Prompts daily to fill in your FreeAgent timesheet, allowing you to reply to say “7.5 hours a day on ASOS Global Fulfilment as DevOps”.