Change Management - Master Degree Letter by Bahaa Al Deen Al Manji Al Askary 19112010

7/16/2019 Change Management - Master Degree Letter by Bahaa Al Deen Al Manji Al Askary 19112010

http://slidepdf.com/reader/full/change-management-master-degree-letter-by-bahaa-al-deen-al-manji-al-askary 1/160

Managing change in business organizationsMalaysian experience model

1431 2010

Managing change in business organizationsMalaysian experience model

1431-2010

80 IBM

( - – – – )

109113

123 126

4 ASDA

5 LEWIN

6 Dean Anderson, Linda s.

8 KOTTER 64

10 Kotter/Schlesinger 73

16 117

1 442 1123

152 152 153 153 154

. 2- :

. -. -

3-. ( ).4-.5-

( ) ( )

) "1 )

1( 1995604

:Descriptive method :

Richard Rober *

1) 1995 8

2) 199152-51

" " )1 )

" )2 )

" " )3(

."1-2:

Wendell French :" :

1) .2003162) .,

1993 245-2463) . 1975225

4) Wendell French "Organization Development Objectives Assumptions and Strategies" In Walter E.

Natemeyer, Classic of Administrative Behavior ( Oak Park,Illinois Moore Publishing Co, in 1978)PP.244

warren Bennis:"

." )1(

Steve Smith:"

" .)2(.

: "( )

(1) Warren G. Bennis, Theory and Method in Applying Behavioral Science to Planned

Organizational Change" Journal of Applied Behavioral Science (Oct- Dec) 1965 p.346

2(.200173. ( 2006954( 60

4- .5- .

7- .8-

10- ..

.7-: :

1( 19-23.

1(.9 – 10

1( 1986100-103

:-.-.-.

-.- Employee Turnover Rate

: ..100 10

. --)2(

-.-.-.)3(

http://www.oman0.net/forum 2(Stephen P. Robbins Organization Theory: The Structure and Design of Organizations

(Englewood Cliffs, N, J.Prentice- Hall, Inc (1983).pp.269-2723(:98-99

:-: )Crisis. (

- ):)Vision. - ):)Opportunity

.: - ))Threat

1(-- .2009

. :23- -2003

: .-.-.-.-.

John Sherwood:-.

Management by Objective Management by Crisis.

1( John Sherwood “An introduction to organization development” In Robert T.

Golebiewski and William B. eddy (ed) Organization Development in PublicAdministration, Part 1,New York: Marcel Dekker, Inc 1978 p.206

.2003325-356

. :326- -2003

"" vision

Action

" ).1( Chin & Benne:

•) :empirical-rational(

.•) :normative-reeducative(

.•) : power-coercive(

.)2( ) jary Hambl(

. " " :

1) - .139 .2(Robert Chin and Kenneth Benne, General Strategies for Effecting Changes in Human

Systems,in Tomorrow’s Organization: Challentes and Strategies , edited by jony S.Jun andWilliam B.Storm(1973), (Glenview,III.:scott, Foresman and Co.,pp.310-330.

." )1(

: -. .

1( 187 200012() ( )16-17(

" " )1.(

1() ( )16-17(

Asda .

. 1949 Leeds

Britain’s Lowest

Priced Supermarket 1965 Asda Asquith Asda AsquithDairy.1980

Gateway 750

1991-1993 Archie Norman

1996-1999 229 261999

Wal-Mart

Patchway \ .

2009 Tesco 30.4% 17.5%

Sainsbury’s 16.1% Morrisons 11.8% :

(£000s) March 2009 +/- fromMarch 2009

Tesco 6,453,370 30.4% ▲ 4.3%

Asda 3,411,938 17.5% ▲ 8.5%

Sainsbury's 3,239,500 16.1% ▲ 5.7%

Morrisons 2,327,583 11.8% ▲ 7.2%

:http://en.wikipedia.org/wiki/Asda

150 90 60.

. Asda

Recycling 2008 47.000 6.700

2010 Asda.

Obesity

(.. - - - - )

Asda )4(

Recycling

Kurt Lewin

Dean Andsrson Linda Ackerman

Ivancevich

John Kotter

Kurt Lewin .

Dean Anderson

Linda S.Ackerman Anderson.

Ivancevich

John p. Kotter

-1:Kurt & Lewin

: -Unfreezing Stage

1(John R. Schermerhorn, Jr., James G. Hunt, Richard Osborn (1991) Managing Organizational Behaviour 3rd New York: John Wiley and Sons,

.-Changing Process

.-Refreezing

) ( )5(

. :.2004 259

2- Dean Anderson Linda S.AckermanAnderson

)Insight(. , "

Beyond change management 1) Dean Anderson, Linda s. Ackerman2001 p.3 Library of Congress Cataloging in publication Data

Beyond change management page 169

3- Ivancevich:

Gibson et al, Organization p. 556

)7(1-2-:

..Michael

Hammer ":

-5. --6: -

.-7: -

.-8: : -----

4: -Kotter (John(

" :)1(

)5-7( .

1-:Establishing a sense of Urgency

1(2 http:/www.alkhulasah.com

. 5: -

Creating the Guiding Coalition

Developing a vision and Strategy:

: . " ":

Communicate the Change Vision

) )Empowering Employees for Broad-Based Action

." )1(

)Generating Short-

TermWins:(

Consolidating Gains and producing more Change

))Anchoring New Approaches in the Culture

:Leading Change 21 1996

1(.82-84

1- Change Resistance

.• Rejection Power :

.•:Refuse Power

.•:Sization Power

.• :

2- Reasons for Resistance

Leavitt: ".

1(.77-791(Harold Leavitt: Managerial psychology, Chicago, USA 1960 P.36

. Shermerhorn :

-.-.-.-.-.

-. -.)1(-

1(Shermerhorn et al, Managing Organizational p.50

Kotter/Schlesinger )10(

. ::2004 308

..Gibson

...")1(

Hodje and William"

1- Characteristics of Organization Culture

1(James l.Gibson, John Ivancevich, and James Donnelly,jr.1994Organizations: Behavior,Structure and Process,8th Ed HomewoodIII:IRWIN,Inc,p62.

2(B.j-Hodje and William p. Anthony (1991), Organization Theory: AStrategie Approach, 4th Ed,Boston: MaSS Allyn and Bacon p.444

3-.4-.

5-.6 -

.7 -.8-

1(Edgar H Schein, the Role of the Founder in Creating Organizational Culture

Organizational Dynamics, summer 1983, pp13-28 .

1(Edgar H.Schein, The Role of the Founder in Creating Organizational cultureCulture “Organizational Dynamics, summer 1983, pp.13-28

2(Yoash Weiner, Forms of Value Systems; A Focus on Organizational Effectiveness andCulture Change and Maintenance Academy of Management Review, October 1998,pp541-43.

1. (2002166-167

Changing Organizational Culture

\ :)decline(.

Michael Albert in Robbins, Organization Theory p. 459-460 (1

IBM ) )

International Business Machines ( ) " "

1911 407.

1(Robinson, Organization Theory, p.461

2(Robinson, Organization Theory, p.461

Louis Gerstner

Dell Compaq 12 1993

43 1987

John Fellows Akers )1983-1989(

1(http://elenburg.pbworks.com/f/Review-Elephants.pdf

IBM 8.1 1993 2001

7.7 85.9 62.7 100.000.

)2002( Who Says Elephants Can't Dance? Inside IBM's Historic Turnaround

“Reengineering is like starting a fire on your head and putting it out with a hammer “

•. .

•." )1(

1(.2003

" ).1(

1(2000472(73

1-.2-.

:1-)Globalization:(

-)Quality:(

-)Competition(:

2: -)Turbulence(

3-)Information explosion:(

4: - )Social responsibility and work ethics(

.5: -)Technical complicity(

6-)Restrictiveness:(

. 7: -Diversification( (

1. (www.k-coc.org/Art.hmt

1-1: Managing Innovation

.1. (2003313

1-2 Qualities of creative thinking

Flexible Mental Model

Clear Vision

Experimentally Oriented Achievement Oriented ( (1(

1-3 :Organizations and their need for creativity

1: (13 2006

2: - .

)1800 Dyson

.( Bagless vacum cleaner

5 1999

Barriers to Innovation

Brain Drain

)Kanter (

1(Rosabeth Moss Kanter (1938), The Change Masters New York: Simon and Schuster, p.101

..)1 )

« » ( ) " "

» «» «

".«)1 )

http://www.caoa.gov.e

( )11 2009 12944)1

1. -2. -3. -4-

1(190 2002

31 2003

(1) 198842

1946. 50%37 %12%

1948 12

11 .)1 )

1956. ( )

(1) -2008 23 .

13 1969

1970" "

1981 22 .

90%85%80%

"( ) .

. .( )

:: :31/8/1957

:758,3292:25,715,819)2009(

: : :1-7

. ( ).

) :35. ( (%)2(

1( 55 1989168-169

2(:http://www.arabmalaysia.com/modules

:RINGGIT.

:1=8,3

62%27%8%3.%

" ,. , ,

-)2( .

2) - .2004 25

. ..:"

.")3 )

1) .10-112) .233) .14

1- : 1,7 .

.311,000

) .620,000 ) ( 7,300 ) ( 12,000 ) ( 293,000(

.6.2% 2007.

3- :169.9 2007:

1) .12775 20 2007 http://www.marefa.org/index2)

:18.8% 15.4% 8.9%7.2%2006

4- :132.7 2007 .:

: .13%12.6% 12.2%11.7 5.5%

5.5 5.4%4.4%2006 .:

" 37 %

)1970-2000( 52.4%5.5%

)1 )2002 5.1 % .

"13/ 1969

" ( )"

.1970 –

1990" " 1991 – 2020 " " 2020

1970 2020.

)"2(2007 3%

10%.17 600$

1980 7000$ 2001 8000$.

19 2008

. 1. . (

.. http://www.4shbab.com/2 )

2008)2 ): .

)3(2005-2009

2009 2008 2007 2006 2005

528,860 528,804 505,353 449,250 449,250

39,260 40,073 38,593 37,769 35,835

42,176 42,337 42,663 41,315 42,472

141,934 154,195 152,262 147,672 137,940

16,071 15,604 15,279 14,604 14,685

303,695 290,588 270,762 246,895 230,043

Country name 2005 2006 2007 2008

Malaysia $137,954,000,000 $156,408,000,000 $186,721,000,000$221,773,000,000

Brazil $882,185,000,000 $1,089,060,000,000 $1,333,270,000,000$1,575,150,000,000

Korea $844,863,000,000 $951,773,000,000 $1,049,240,000,000$929,121,000,000

Saudi Arabia $315,580,000,000 $356,630,000,000 $384,076,000,000 $468,800,000,000

Singapore $120,942,000,000 $139,177,000,000 $166,950,000,000 $181,948,000,000

Syria $28,202,724,177 $33,406,588,465 $40,548,658,390 $55,204,301,075

Thailand $176,352,000,000 $207,228,000,000 $247,111,000,000$272,429,000,000

Turkey $483,992,000,000 $529,932,000,000 $647,846,000,000 $734,853,000,000

19951997 15.4%.")1(

100 : .

2020.1 -

1) 12-05-2006 .

9- ( )

10- .)1 )

1). (2006.(

" .)1 ) -

%)15 ))

%92.1 2008

%88.7 2000

%82.9 1991

% 69.5 1980

http://www.isesco.org.ma/arabe/publications/hadinates/P5.php

)2020(

.4". -)1(

( Multimedia )

) Biotechnology ).

1) .55 19896

200$20012005

: )UPM-MTDC Technology Innovation Centre(

1997 31

. Multimedia Super Corridor, MSC

.")2 )

1) :2010

(2) Ken Robinson (2001)Balancing the Book Out of OurMinds:earning to be

Creative.Capstone,

Oxford, pp. 194 338 2007

1: " -

" .)1(

" " " ".

1) - . .370 200982-83

2) . .1989 3

. :" :

1) .11

- – )

Ability

.Accomplishment

.Acknowledgment Acquirement .

Action Activity

Actual cost

.Adapt Adaptation

)of training()) /

.Adoption

Advantage Advertising Advisor

Affiliation )).

Afford Agency

Agenda .

Agreement Alliance ))Allocate Allocation

Amalgamation

.Amortization

Analysis

Analytical view Anticipate

Approval Aptitude

.Area .Arena

Assignment Associate

Assumptions Award )(Back up

Bad debt .

Balance ( ) .

Balance sheet

.Bank Bankruptcy Bankruptcy

.Basic skill .

Behaviour )) 1..2.

.Behaviouralobjectives

.Bench markingmanagement

Benefit Bonus Budget ))

.Bull market Bureaucrat

Business

enterprise

Campaign ) …(

Capability )) /.( )

Capable Capital

.Career Case study

Categorize

Category

Cede Changes Chart Claim Client

Climate Coherent Collaborate Collective

Commitment Communication

Communicationtechnology

Compete Competence Competitive

Compile

Comprehension

Computer technology /Concept

Concession

Concordant Concrete Conduct Confrontation Congress Construct Contract

Contractual

Contribution

Controversy Conversion

Conversionprivilege Corporate

Corporation Cost

.Course Course adapter )(

.Course developer )( )

Create Crises Culture Culture shock Currency

Custom Customer-friendly Data ))Decision-making -Dedicated Deficit

." "Demonstrate

Department Development

Development costs

.Development gap

.Devote Diagnosis

Difficulty (of task( .

Dilemma Disagreement Disparity Division

Document

Dominant Drawback Drill Drive Duty

Efficiency ration .

Electronic Mail (EM( Emerge Employee Employment

Empower

Encompass

Endeavor Energy

Engage Enhance Enrichment

Entries

.Environment

Equilibrium

Equity

Establish

Ethnic .

Evaluation ))

.Evolution Evolve

Evolve Executive

Experience Expertise -Failure

Fairness (of tests(

.Feedback ))

.Feedback system )

)Field

Financing

.Forecast Formal

Formality Function

Functional level )(

Funding

Funds ) :1(

3(" " .

Furtherance Gain

( ) .( )

Gear Generalist .Generate Genuine

Globalization ))

.Graph Group work Guidance Hamper Handle Hardware ))

.Headquarters

Hierarchicalenvironment

Highly qualifiedpersonnel

Human ResourceManagement (HRM(

.Human resources Humanitarian aids

Identify

Impede Importance

Improvement

Incentive Inclusive

Income

Information

Inputs

Institutional

Instruction

.Intellectual skill ( )

.Invest

Investment ))

.Involvement

Jeopardize

Job rotation .Joint effort Knowledge

.Launch Lay off

Liabilities

Long term objective Losses Loyalty Management byObjectives (MbO(

Manipulate

Manpower Mature

Merge Merger )(Merit Merit system

.Method

Milestone

Motivation Motor skills ))

.Multimedia

Natural resources Needs Negative forces Negotiation

Neutral Nominal interest Norm referencedtest

Norms Notion

Objective

.Objectivereferenced test

Objective type test ( ) )

Objectivity)of tests(

.Obligation Obliged Obsession )

(Obsolescence

.Obsolete Obsolete

Obsolete

Offering price Office automation Office technology Official Oligopoly Operating cycle

.Operational Operationalenvironment

Operational level

Operative research Opponent

Option .

Oral Order

Organization

OrganizationalDevelopment (OD(

.Organizationalobjectives

.Organizer Outlay ( )

Outlook

Outputs

Outset Outside forces Outstanding Outstandingcheque

.Outstanding stock

.Overdraft

.Overhaul

Overhead projector Overrule

Overrun Oversight Oversight

Overt Overwhelm

Owner’s equity ) (

.Package Paid-in capital

.Panic Paper work Par value stock

.Paradigm Parcel Participate

Participation Participativemanagement

Partnership

.Party Passive Paternalist

.Paternalism

Paternalist nature .

Pattern Pay for Pay off Pay out Payables

Payment Payments

Payroll /Payroll Pension Perceive

Performance 1..2..3..4..

Performance aids .

Performance gap .

PerformanceImprovementPlanning (PIP(

Performanceproblem

Performancesystem .Peripheral )

(Permeate Perpetual Persistence

Personnel

Perspective Pertain

Pinpoint Plant

Plenary

Point evaluationsystem Pollution

Popular

Portfolio Positive forces

Post-courseobjectives

Posture

Potential Power PrecedenceDiagram

Preclude

Predecessor

Preface

Pre-feasibility study

Premium Pre-requisite test

(.Prerequisite

.Presentation Presentationparameters

.Pressure group

.Presumable

Preventive .

Price per bookvalue ratio

Principal

Priority

Privatization

Procedures ))Proceeds

Process 1-.2-

.Process evaluation

.Process of approving theproject

Procure Product evaluation )) .

.Productivity index ( )Products

Professional Professionalism

Profitability Profitability

.Progress test

.ProjectPerformanceEvaluation Report(PPER(

Proliferation Prominent Promise Promote ( )Promote Promotion

PromotionProposition

Prosper Psycho-graphic Purchase Purchaser

Purpose)of training(

( ) """ " )

Qualified

Quality .Quantifiable Question

Quick ratio Radical Raise Rate earned onstockholder’sequity

.Rate earned ontotal assets

.Rate of return

“ROI”.

Rating

Reap Recipient Recognize Recover Recruitment Recycling process

Re-deployment Re-engineering Refinement Refresher training

.Refurbish Regular Regulations

Rehabilitate ) (

Rehabilitate -Operate - Transfer (ROT(

Rehabilitate - own -operate (ROO(

Relate Relative sales value

.Relevant

Relief Reluctant

Remedial actions

Remedialinstruction

Reminiscent Remuneration Remuneration ( )

.Render Renewal Renovate Repatriation Repay ( )

Replacement Report Reputation Reserve Resident

Residentialcustomer

Residual value

.Resolve

Resort Resourceassignment

Resource centre )

(Resourcemobilization

Respective Response

.Responsibility

Restore Restructuring Retained earnings

.Retention test

.Retire

Reveal

Revenue Revenue

.Review

Revitalize Revoke Risk Riskier Risky Rivalry

Roll Round

S/K/A:Skill, Knowledge

and Attitudes

Salvage value ( )

.Saving SBAA = StandardBasic AssistanceAgreement

Scarcity

Schedule Scheduling

Scheme -

Script ).(

Sectors managers Security agreement Self actualization

)fulfillment(

Self diaries .Self-esteem Self-paced training

.Seniority Service Service life ))

.Service-dominatedeconomy

Set up Settlement Severity Shareholder Shareholder

Shareholders ))

.Sharing system Single out Situation Skeleton

Skill /

Sponsor

Staff ))Stand out Statement Statistic

Status Status Steering

))Step )).

Stimulate Stimulus

)pl., Stimuli( ( )

.Stimulus-Response

)S-R) Unit -- )

.Stipulate

StockholdersStrategical level

.Subject-Matter Expert (SME(

.Submit

Submit

Substantial

Sub-task

Succinct

Supplemental Support System

Systemize

Take over

Target

Task .

Team building ))Telecommunicationtraining

Telecommuting

Total AssetsTurnover

Training

.Training course

Trainingmanagement

Training objectives .Tranche /Transaction

Transcend Transmission

Treasury Stock )(

.Trend Percentages

Turnover )(

Ultimate Underlying Undertake Universal Upgrade Utilization

Validity

Value market

Variant Vendor Vital Vocational training

Volatile

Wage Welfare

Workplace

Workshop World bank Worth

http://www.hrdiscussion.com :

1- .19952- .1995

3- .19914- .2003 .

5- .1993 .

6- .1975 .7- .

2006 .8- .

– 19869- - .2003

10 – .2003

11- 1988 .12-

-2008 .13- .

- - -200414- .

-198917- ( ) .

370 2009 .

1- 2001

2- . . . – .

-2009 .

3- 2001 .4-

Ken Robinson(2001)Balancing the Book Out of OurMinds:earning to be

Creative.Capstone, Oxford, 338 2007

55 1989

187 2008

12775\20 2007

12944\11 2009

http://www.oman0.net/forum

http://www.k-coc.org/art.hmt

http://www.malaysiaarab.com/forums/archive/index.php/t-805.html

http://www.alasr.ws/index.cfm?method=home.con&contentID=7771

Power point

- -( ) . --2000

- . :2010

http://www.arabmalaysia.com/modules - :

http://www.4shbab.com/

- . ..

1-Wendell French "Organization Development Objectives Assumptions and Strategies" InWalter E. Natemeyer, Classic of Administrative Behavior ( Oak Park,Illinois MoorePublishing Co, in 1978)

2-Warren G. Bennis,Theory and Method in Applying Behavioral Science to PlannedOrganizational Change" Journal of Applied Behavioral Science (Oct- Dec) 1965

3- Stephen P. Robbins Organization Theory: The Structure and Design of Organizations

(Englewood Cliffs,N,J.Prentice- Hall,inc(1983). John Sherwood “An introduction to4- Robert T. Golebiewski and William B. eddy (ed) Organization Development in PublicAdministration, Part 1,New York: Marcel Dekker, Inc 19785 – Robert Chin and Kenneth Benne, General Strategies for Effecting Changes in HumanSystems,in Tomorrow’s Organization: Challentes and Strategies , edited by jony S.Jun andWilliam B.Storm(1973), (Glenview,III.:scott, Foresman and Co.,pp.310-330.Beyond change management 6- Dean Anderson, Linda s. Ackerman2001 p.3 Library of Congress Cataloging in publication Data

7-John P.Kotter Leading Change Harvard Business School Pess 1996

8-Harold Leavitt: Managerial psychology, Chicago, USA 1960

9-Shermerhorn John et al, Managing Organizational Behavior New York: Wiley, 4th ed.c1991.

10-James l.Gibson, John Ivancevich, and James Donnelly, jr.1994

Organizations: Behavior,Structure and Process,8th Ed Homewood

III:IRWIN,Inc.,

11-B.j-Hodje and William p. Anthony (1991), Organization Theory:A Strategie Approach, 4th Ed,Boston: MaSS Allyn and Bacon

12-Edgar H.Schein, The Role of the Founder in Creating Organizational cultureCulture “Organizational Dynamics, summer 1983.

13-Yoash Weiner, Forms of Value Systems; A Focus on Organizational Effectivenessand Culture Change and Maintenance Academy of Management Review, October 1998.

14-Rosabeth Moss Kanter (1938), the Change Masters New York: Simon and Schuster .

Change Management - Master Degree Letter by Bahaa Al Deen Al Manji Al Askary 19112010

Documents

et al., et al. , et al. et al.

Full page fax print - Sadaat Quran Center€¦ ·...

Al-Madrassa Al-Maghribiya Al-Madrassa Al-Maghribiya ·...

Eleni Christia - NOA George Galanis- IBEC Hesham M. E-Askary...

Full page fax print -...

Iqtada askary mughal dua-e-mujeer

Final RSCy 2014 final out end - Cyprus Remote Sensing ·...

TEORI AL-NAZM MENURUT AL-JAHIZ, AL-KHATTABI, AL …

CANTICO DELL'AGNELLO Musica di Marco Frisina al - al - al...

Molenaar 19112010 - Article 17 · Valentino Rossi –UK...

By Dr. Safa Ahmed El-Askary Faculty of Allied Medical of...

Hesham M. El-Askary · Saro Lee · Essam Heggy Editors...

ali.pdf · SÜrah 'Abasa 'Adiyat, al Aþqãf, al al A al...

Hermans&schuttevaer digitale toekomst notariaat 19112010

Badruddin Al-damamini Et. Al., Al-Istidlal Bi Al-Ahadith...

Full page fax print - allbooksland.files.wordpress.com...