CenturyLink Hosted VoIP › asset › business › enterprise › ... · mobile and computer platforms • Access from virtually any device ... (up to 25 calls) in the cloud to allow

© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute similar services at its sole discretion without notice. CP130287 07/06/15

CenturyLink® Hosted VoIP

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+ = 33 74 58

3 Source: http://blog.ipsmarx.com/unified-communications-is-proven-to-increase-productivity-in-businesses-here-are-the-statistics/

DAYS per year lost to this inefficient way of communicating

MINUTES wasted each day attempting to schedule meetings without success

MINUTES each day spent trying to contact coworkers and colleagues

+ 33

74

58

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What if there was a more efficient way to

… JUST BY IMPROVING YOUR PHONE SYSTEM?

connect with coworkers, work remotely & manage users and equipment

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• Inefficient phone tag with customers • Extensive time and money to

maintain equipment • Inferior network connection • Limited access to functions

and features • Tied to your desk

• Quickly reach anyone • Eliminate capital expense • Get high-performance service

levels/maximum uptime • Adjust settings and users from

virtually anywhere • Stay connected from your office or

remote connection

CenturyLink® HOSTED VOIP

TRADITIONAL PHONE SYSTEM

CenturyLink Hosted VoIP U N I F I E S A N D S I M P L I F I E S Y O U R E N T I R E V O I C E S Y S T E M

With Hosted VoIP, you get…

• An efficient voice system • Advanced features, such as unified messaging • Online access to features and settings • Range of seat types with per-seat pricing

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ALL OVER A PRIVATE AND SECURE CONNECTION

Range of Seat Types

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Choose the right mix for your specific situation:

BASIC STANDARD PREMIUM

CONFERENCE ADMIN RECEPTIONIST

VIRTUAL VOICEMAIL ANALOG

CONTACT CENTER BASIC

CONTACT CENTER STANDARD

CONTACT CENTER SUPERVISOR

Advanced, Cloud-based Features

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UNIFIED MESSAGING

Receive voice messages to your inbox, enabling instant access whether in the office

or on the road

USER TOOLBAR

Access and manage phone features from your computer

SIMULTANEOUS/ SEQUENTIAL RING

Set multiple phones to ring to reach you, when you

are in the office or remotely connected

REMOTE OFFICE

Work remotely with access to features as if

you are in the office

Manage All of These Features Online

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MANAGE USERS

CUSTOMIZE SETTINGS

REPORT / TRACK ISSUES

MANAGE INVOICES

ACCESS VOICEMAIL

CenturyLink® Business Communicator

• Seamless unified experience across mobile and computer platforms

• Access from virtually any device • High-definition voice and video • Instant messaging and presence with

call logs, synchronized buddy lists and settings

• Seamless collaboration: – drag and drop to add people to a call – share your desktop – share files

11 COMMUNICATOR OPTIONS ›

When you work with CenturyLink, you can…

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Help ensure you’re secure

Focus on your core business

Eliminate inefficiencies

© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink may change or cancel services or substitute similar services at its sole discretion without notice. CP130287 07/06/15

So what do you think? Are you ready to increase productivity and eliminate inefficiency

with CenturyLink Hosted VoIP?

Appendix

Hosted VoIP Phones

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Hosted VoIP uses phones from the Polycom SoundPoint IP Series and VVX Series enterprise-grade families of IP desktop phones designed to make voice

communications effective and productive.

Hosted VoIP Seat Options

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A cost-effective seat designed for use in a lobby, break room, cafeteria, or shop area that is not assigned to a specific user.* Note: No voicemail with this seat.

With a more robust set of features than the Basic seat, this seat is designed for general business, support, and clerical personnel that don’t require advanced features.*

Designed for the majority of professional employees, this seat includes advanced IP phone features and a premium phone.*

BASIC STANDARD PREMIUM

*Handsets are all supported and certified by CenturyLink.

Hosted VoIP Seat Options (con’t)

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Get the features of a Standard seat, but with a phone designed for collaboration. Note: No voicemail with this seat.

Built to handle high volumes of concurrent incoming calls, this seat includes advanced features such as Microsoft® Outlook and Internet Explorer integration, to help ensure effective call coverage.*

CONFERENCE RECEPTIONIST ADMIN Get the features of a Premium seat, but with one receptionist sidecar (for monitoring additional lines in the office).*

*Handsets are all supported and certified by CenturyLink.

Hosted VoIP Seat Options (con’t)

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Designed to fit the needs of the majority of a company’s professional employees without requiring an IP phone.

Use this seat to connect old equipment that isn't IP-enabled, such as cordless phones, point of sale (PoS) devices, and low-volume fax machines.

VIRTUAL ANALOG Use this seat to store voicemail and as a stand-alone voicemail box for after-hours calls that aren’t directed to a specific person’s voicemail.

VOICEMAIL

*Handsets are all supported and certified by CenturyLink.

Hosted VoIP Seat Options (con’t)

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Get the features of a Premium seat, plus basic call queuing (up to 25 calls) in the cloud to allow a group of users with this seat type to receive high volumes of incoming calls.

Get the features of a Premium seat, plus call queuing (up to 50 calls) in the cloud, and allow users with this seat type to log in and out of queues and view queue statistics.

Get the features of a Premium seat, plus administer Contact Center Standard users, log in and out of queues, view queue statistics, get real-time reporting, access historical reporting, and monitor calls.

CONTACT CENTER BASIC

CONTACT CENTER STANDARD

CONTACT CENTER SUPERVISOR

*Handsets are all supported and certified by CenturyLink.

Hosted VoIP Administrator Portal

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• User Administration—manage users, modify user features, bulk upload users • Manage Services—manage auto attendant, hunt groups, hold music and set

group schedules • Portal Administration—manage sub-administrators • Inventory—monitor order status and product availability

Hosted VoIP End User Portal

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• Call Logs—review logs of missed, answered, and outgoing calls • Call Features—manage call and privacy settings, find me/follow me, etc. • Virtual Desk—manage settings for working remote and set distinctive rings • Voicemail—manage messages, greetings, and mailbox settings • Contacts—manage personal contacts and call contacts directly from list • Profile & Settings—manage user profile, password, and 911 location

Hosted VoIP Outlook/Browser Toolbar

• Integrates with your IP phone, Outlook, and browser (IE or Firefox) • Updates automatically as you make changes in the end user portal • Allows you to:

– Click to dial (from speed dial, or personal or enterprise directories) – Enable/disable features such as call forwarding, do not disturb, and

sequential/simultaneous ring – Answer, transfer, and disconnect calls, place calls on hold, view call history,

etc.

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