Building Creative, Collaborative Cultures

Building Creative, Collaborative Cultures

@ADAMCONNOR |ADAM CONNOR | VP ORGANIZATIONAL DESIGN & TRAINING

Talent + Ideas != Success

Culture

Culture

of innovation

of creativity

of empathy

of design (thinking)

of collaboration

of learning

Organizational Culture The shared set of beliefs that direct and influence how members of the organization behave and interact.

Your organization already has a culture.

“An organization’s ability to take advantage of design talent and creative ideas is directly proportional to its culture’s support or hinderance of the conditions needed for them to flourish.”

Adam Connor The Good Looking Gentleman Currently Speaking

“A bad system will beat a good person every time.”

W. Edwards Demming Engineer, Professor, Author

1. Everyone is part of the creative process.2. Collaboration does not negate the need for

leadership and vision.3. Before working together to solve a problem we must

work together to understand it.4. Learning is part of the process.

5 Beliefs of Collaborative, Creative Organizations

5. The process never ends.

of many

How do we change an organization’s culture?

Understand the 3 systems.

Rational / Formal System

Natural / Adaptive System

Open System

Learn how to “find” organizational culture.

http://www.graysharbortalk.com/2014/11/04/find-bigfoot-sasquatch-summit/

Beliefs

ValuesBeliefs

ValuesBeliefsBehaviors

ValuesBeliefsBehaviors

Rituals

ValuesBeliefsBehaviors

Rituals

Artifacts

ValuesBeliefsBehaviors

Rituals

Artifacts

Organizational Culture

Structure & Roles

Policies & Processes

Communication & Language

Tools & MaterialsSkills & Knowledge

Physical Environment

Incentives & Metrics

Structure & Roles

Tools & Materials

Skills & Knowledge

Communication & LanguagePhysical Environment

Policies & Processes Incentives & Metrics

Structure & Roles

Tools & Materials

Skills & Knowledge

Communication & LanguagePhysical Environment

Policies & Processes Incentives & Metrics

Structure & Roles

Tools & Materials

Skills & Knowledge

Communication & LanguagePhysical Environment

Policies & Processes Incentives & Metrics

Structure & Roles

Tools & Materials

Skills & Knowledge

Communication & LanguagePhysical Environment

Policies & Processes Incentives & Metrics

Understand your influence.

http://www.smithsonianmag.com/smart-news/just-twenty-nine-dominoes-could-knock-down-the-empire-state-building-2232941/

Direct Influence

Indirect / Partial Influence

Viral Influence

No matter what your position is, you have the ability to influence the culture around you.The simplest way to begin is to look for opportunities to build trust and ask questions.

Infuse empathy.

Design Business Development

Use the design process.

http://www.carynvainio.com/

Envision

Understand

the future culture you intend to change towards.

your current organizational culture.

Dave Gray & Alex Osterwalder, http://xplaner.com/culturemap/

Culture Maps Journey Maps

Tools for Discussing Beliefs & Behaviors

Envision

Identify

Understand

the future culture you intend to change towards.

your current organizational culture.

the opportunities and challenges between the two.

Capability

Motivation

Opportunity

Behavior

COM-B Model

Susan Mitchie et al (2011)

Skills & Knowledge Communication & Language

ToolsCapability

Motivation

Opportunity

Behavior

Tools Physical Environment Policies & Processes

Structure & Roles

Incentives & Metrics Structure & Roles

COM-B Model

Susan Mitchie et al (2011)

I’m supposed to

I shouldvs

Pre- contemplation

Contemplation

Preparation

Action

Maintenance

Relapse

Upward Spiral

States of Change

AKA: Transtheoretical Model of Change

Envision

Identify

Understand

the future culture you intend to change towards.

your current organizational culture.

the opportunities and challenges between the two.

Select

Analyze

Generate

and implement some of those ideas.

ideas for potential changes to process, structure, roles, etc.

and critique your implementation and it’s effect.

Intentional culture change requires persistence, adaptation, and iteration.

Talent + Ideas != Success

Talent + Ideas = Success+ Culture

“If we want to put our organizations in positions where they can make the most of their employees’ talent and ideas, we must make a conscious, focused effort to provide a culture that supports those beliefs and behaviors.”

Adam Connor That Same Handsome Gent Again

Thank You!Adam Connor VP Organizational Design & Training @adamconnor aconnor@madpow.com

madpow.com Boston, MA & Portsmouth, NH

Discussing Design: Improving Communication And Collaboration Through CritiqueAvailable from O’Reilly Publishing and on Amazon

Slides available at: slideshare.com/adamconnor