Building Creative, Collaborative Cultures @ADAMCONNOR | ADAM CONNOR | VP ORGANIZATIONAL DESIGN & TRAINING
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Building Creative, Collaborative Cultures
@ADAMCONNOR |ADAM CONNOR | VP ORGANIZATIONAL DESIGN & TRAINING
Talent + Ideas != Success
Culture
Culture
of innovation
of creativity
of empathy
of design (thinking)
of collaboration
of learning
Organizational Culture The shared set of beliefs that direct and influence how members of the organization behave and interact.
Your organization already has a culture.
“An organization’s ability to take advantage of design talent and creative ideas is directly proportional to its culture’s support or hinderance of the conditions needed for them to flourish.”
Adam Connor The Good Looking Gentleman Currently Speaking
“A bad system will beat a good person every time.”
W. Edwards Demming Engineer, Professor, Author
1. Everyone is part of the creative process.2. Collaboration does not negate the need for
leadership and vision.3. Before working together to solve a problem we must
work together to understand it.4. Learning is part of the process.
5 Beliefs of Collaborative, Creative Organizations
5. The process never ends.
of many
How do we change an organization’s culture?
Understand the 3 systems.
Rational / Formal System
Natural / Adaptive System
Open System
Learn how to “find” organizational culture.
http://www.graysharbortalk.com/2014/11/04/find-bigfoot-sasquatch-summit/
Beliefs
ValuesBeliefs
ValuesBeliefsBehaviors
ValuesBeliefsBehaviors
Rituals
ValuesBeliefsBehaviors
Rituals
Artifacts
ValuesBeliefsBehaviors
Rituals
Artifacts
Organizational Culture
Structure & Roles
Policies & Processes
Communication & Language
Tools & MaterialsSkills & Knowledge
Physical Environment
Incentives & Metrics
Structure & Roles
Tools & Materials
Skills & Knowledge
Communication & LanguagePhysical Environment
Policies & Processes Incentives & Metrics
Structure & Roles
Tools & Materials
Skills & Knowledge
Communication & LanguagePhysical Environment
Policies & Processes Incentives & Metrics
Structure & Roles
Tools & Materials
Skills & Knowledge
Communication & LanguagePhysical Environment
Policies & Processes Incentives & Metrics
Structure & Roles
Tools & Materials
Skills & Knowledge
Communication & LanguagePhysical Environment
Policies & Processes Incentives & Metrics
Understand your influence.
http://www.smithsonianmag.com/smart-news/just-twenty-nine-dominoes-could-knock-down-the-empire-state-building-2232941/
Direct Influence
Indirect / Partial Influence
Viral Influence
No matter what your position is, you have the ability to influence the culture around you.The simplest way to begin is to look for opportunities to build trust and ask questions.
Infuse empathy.
Design Business Development
Use the design process.
http://www.carynvainio.com/
Envision
Understand
the future culture you intend to change towards.
your current organizational culture.
Dave Gray & Alex Osterwalder, http://xplaner.com/culturemap/
Culture Maps Journey Maps
Tools for Discussing Beliefs & Behaviors
Envision
Identify
Understand
the future culture you intend to change towards.
your current organizational culture.
the opportunities and challenges between the two.
Capability
Motivation
Opportunity
Behavior
COM-B Model
Susan Mitchie et al (2011)
Skills & Knowledge Communication & Language
ToolsCapability
Motivation
Opportunity
Behavior
Tools Physical Environment Policies & Processes
Structure & Roles
Incentives & Metrics Structure & Roles
COM-B Model
Susan Mitchie et al (2011)
I’m supposed to
I shouldvs
Pre- contemplation
Contemplation
Preparation
Action
Maintenance
Relapse
Upward Spiral
States of Change
AKA: Transtheoretical Model of Change
Envision
Identify
Understand
the future culture you intend to change towards.
your current organizational culture.
the opportunities and challenges between the two.
Select
Analyze
Generate
and implement some of those ideas.
ideas for potential changes to process, structure, roles, etc.
and critique your implementation and it’s effect.
Intentional culture change requires persistence, adaptation, and iteration.
Talent + Ideas != Success
Talent + Ideas = Success+ Culture
“If we want to put our organizations in positions where they can make the most of their employees’ talent and ideas, we must make a conscious, focused effort to provide a culture that supports those beliefs and behaviors.”
Adam Connor That Same Handsome Gent Again
Thank You!Adam Connor VP Organizational Design & Training @adamconnor [email protected]
madpow.com Boston, MA & Portsmouth, NH
Discussing Design: Improving Communication And Collaboration Through CritiqueAvailable from O’Reilly Publishing and on Amazon
Slides available at: slideshare.com/adamconnor
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