Blue Badge Improvement Service
Post on 02-Nov-2014
2 Views
Preview:
DESCRIPTION
Transcript
BBIS Workshops
29 June 2011
Blue Badge Improvement Service
(BBIS)
Bill BrashTransport Scotland
BBIS Workshops
Introductions
Bill Brash Transport Scotland Sally Kendall Department for Transport
Sue Holloway Northgate Public Services Nigel BlairNorthgate Public Services Simon Jarvis Payne Security
BBIS Workshops
Objectives for the day
Explain the Reform of the Blue Badge Scheme Explain what the BBIS is and how it will work Introduce DfT, Northgate Public Services & Payne
Security Clarify what the BBIS will mean for you Introduce the new badge Future engagement and communication
BBIS Workshops
Agenda
Time Item Lead
10.30 Arrival & Coffee11.00 Introduction Bill & Sally
Overview of BBIS Sue & NigelBadge Design / Production SimonQ & A All
13.00 LunchQuestions for you SueEngagement and Next Steps Sue & Nigel
15.00 Wrap up & Close BillNB opportunity for informal Q&A till 4pm
BBIS Workshops
Why Review the Blue Badge scheme?
270,304 Blue Badges issued in Scotland in 2009-10 Around 100% increase since 1997 Current system unsustainable Widespread abuse, fraud and misuse Inconsistent application of eligibility criteria Inefficient administration Operational difficulties with enforcement
BBIS Workshops
Review
Disabled Persons’ Parking Places (Scotland) Act 2009 Liaison with DfT and Welsh Government on their reviews Establishment of Blue Badge Reform Working Group in
June 2009: Local Authorities; NHS; British Parking Association; College of Occupational Therapists; and Mobility & Access Committee for Scotland
Issued questionnaire to LAs
BBIS Workshops
Blue Badge Reform Consultation
Consulted on 6 major areas:1. Eligibility Criteria2. Eligibility Assessments3. Enforcement4. Badge Design & Security5. Administration6. Organisational Badges7. Concessions
BBIS Workshops
What Has Happened Since?
Consultation Analysis Report published Secondary Legislation New Blue Badge Leaflet Scottish Ministers agreed to work with DfT & Welsh
Government on BBIS and new Badge Design.
Still to Come
A ‘Code of Practice’ for Local Authorities New individual and Organisational Badges Primary Legislation BBIS
Sally KendallDepartment for Transport
BBIS Workshops
Consultation
DfT has been working on detailed reforms of the Blue Badge scheme in England since 2008
The Government announced its reform programme for England in February 2011
Commitment remains to fundamentally reform the scheme Aims are:
Improved and effective prevention of abuse and enforcement
To ensure fair allocation of badges to those most in need
To deliver efficiency savings and improved customer services
BBIS Workshops
Process
Over 90% of responses to 2008 consultation wanted data-sharing scheme and new badge design
In 2009, DfT began detailed work with LAs and others to explore options for these projects
Research commissioned, including detailed survey of existing LA systems and potential security features for badge
Preferred option emerged towards end 2009 Three workshops held with almost 200 LA
representatives at end 2009/early 2010 Enabled further refinement of preferred
option/solution and key features needed on new badge
BBIS Workshops
Key outcomes for the project
LAs wanted solution to: support local flexibility and variation where possible design out potential for fraud at every opportunity include some degree of standardisation to enable
data sharing avoid need for individual LAs to make own
investments maximise potential for economies of scale and
efficiency savings make best use of existing investments in GCSx/GSx control potential costs ensure data protection and data privacy were fully
integrated
BBIS Workshops
Delivering the outcomes
DfT developed high-level Statement of Requirement on this basis, and solution now known as BBIS
Scottish and Welsh Governments came on-board Continued to discuss some aspects informally with
LA contacts, e.g. development of on-line application form
Developed innovative funding mechanism for project Obtained necessary Government clearances Competitive procurement exercise undertaken in
early 2011 Contract awarded in early May 2011 Secondary legislation to be laid in Autumn in
England and Scotland 2011 to implement new badge design
Bill BrashTransport Scotland
BBIS Workshops
What is BBIS?
A better high quality secure badge
A GB database to help combat fraud
A system for easy badge requests
Integration with existing systems
An online form & payment facility A national helpline A secure network
BBIS Unit for core & opt in services
BBIS Workshops
Scottish Government’s Role
Scottish Government’s role: Work with DfT & Welsh Government in facilitating the
project helping to agree common standards overseeing delivery contract monitoring making legislation
BBIS is of key importance to delivery of Blue Badge reforms. It is a tool to be used by LAs to: help with administration and enforcement ensure new badge design is implemented at lowest
cost build a platform for the future
BBIS Workshops
LA responsibility
LAs will remain responsible for: local administration and enforcement of the
scheme making decisions on who should be given a badge carrying out residency and identity checks setting the fee to be charged locally dealing with on-line, paper-based or telephone
applications etc.
LAs will also remain, as now, data owners under the terms of the Data Protection Act
BBIS Workshops
Summary
Working together will deliver maximum benefits Go-live will be 1 January 2012
Existing contract with The Stationery Office expires 31 December 2011
From 1 January 2012, LAs will only legally be able to issue the new-style badge to all new applicants, renewals and replacements
This is the first genuine opportunity in over 40 years to make fundamental changes to a scheme that is a vital lifeline for over ¼ million severely disabled people
Your support is essential to deliver the changeWe will not be discussing other aspects of the reforms
today
Sue Holloway
Nigel BlairNorthgate Public Services
Northgate &
Payne Security
• 10,000 staff, 48 major offices
• Over 95% of local authorities
• Every police force
• Systems in every NHS hospital through national programmes
• Half of all fire brigades and ambulance trusts
• Central Government
World leading provider of secure solutions
National ID documents and components for more than 40 countries (protecting 250m million passports alone)
“Real know-how and hands-on operational experience”
BBIS Workshops
LA Synergies
BBIS Workshops
What is BBIS?
A better high quality secure badge
A GB database to help combat fraud
A system for easy badge requests
Integration with existing systems
An online form & payment facility A national helpline A secure network
BBIS Unit for core & opt in services
BBIS Workshops
Core BBIS Components & Processes
Initial Enquiries Support Service
A national helpline. Providing first level support to the public on Blue Badge enquiries and signposting to the appropriate LA
Data Sharing System (DSS)
A computer system that houses the national database and the means for handling applications, badge requests and enforcement enquiries
Badge Request
LA staff can enter key details required for badge production
Integration
A standard mechanism for integration with existing issuing and enforcement systems
BBIS Workshops
Core BBIS Components & Processes
New applications / renewals/ changes in circumstance can be submitted on-line by members of the public.
Once submitted (or saved for future completion), the applicant will be given a unique reference number. This can be used when completing the application or for tracking submitted forms.
Photos can be uploaded on-line OR sent to the LA along with other required supporting documentation.
Once submitted, details will be stored on the national database. LAs will be alerted and form details can be imported into their back office system for assessment.
On Line Payments
The public can make a payment as part of their on-line application.
Payments will only be processed once the LA has approved application and submitted a badge request.
LA staff can use the same payment facility when dealing with applicants in person or on the phone.
F
On Line Form
BBIS Workshops
Core BBIS Components & Processes
Photos
Photos are mandatory for most applications.
Loaded by LA staff or public (restricted by size & type of image)
Passport photo standards apply, verification required
A secure network
System delivered through GCSx network, fully in compliance with Government standards, Data Protection etc.
LAs need to be GCSx ready in order to make badge requests
Delivery
Badges will be despatched by 2nd class post.
They can be delivered to the badge holders address or to the LA (latter is considered best practice as it allows for a photo / identification check to be conducted)
Renewals
Northgate will issue a renewal letter branded for each LA when the new blue badge expires.
The date of renewal letter is determined by an LA set parameter
BBIS Workshops
Core BBIS Components & Processes
Mobile Enforcement Officers
Enforcement
A secure web service allows enforcement officers appropriate secure 2-way access with the national database via a smartphone or desk-top PCNo charge will be made to enforcement authorities for the web service they use for making enforcement checks.
BBIS Workshops
Numbering
National Badge Reference0957X1215 AB345H 116 digits
11 to 9Issue Number1 digit
AB345HUnique Badge ReferenceBase 20 Alpha Numeric6 digits
1215MM YYExpiry Month4 digits
XX/YGender1 digit
0957MM YYMonth of Birth4 digits
Only reference needed for enforcement, querying etc.
PERSON
11 to 9Issue Number1 digit
AB345HUnique Badge ReferenceBase 20 Alpha Numeric6 digits
1215MM YYExpiry Month4 digits
OO (for Organisation)Identifier1 digit
National Badge ReferenceO1215 AB345H 112 digits
ORGANISATION
BBIS Workshops
BBIS Price List – Core Services
On-line form and payment facility
A new national helpline and eligibility service
A standard mechanism for integration with existing systems
All delivered over Government standard secure network
A high quality secure badge at a nationally negotiated price & SLA
A database to deliver a GB service and help combat fraud
An on-line application for badges requests and system management
No capital outlay for the DfT or LAs
Delivery of Badge & Renewal (2nd class
post) Clock & Leaflet
Fixed price for the next 5 years
BBIS Workshops
BBIS Price List – Optional Extras
Alternative pouch clock format + 25p Badge & Clock housed in pouch wallet
Fast track (by recorded delivery) + £2.45 Various secure delivery options Replacement / Stock items (sold in bundles of 50 plus
P+P) Clocks Leaflets
Other options subject to individual discussionPrices exclude
VAT
BBIS Workshops
Opt In BBIS Components & Processes
Data Entry
SupportService
DetailsUpdateSupportService
Optional Services
Northgate have been asked to provide 2 additional, opt in services where Northgate will upload details from paper application forms and update details on behalf of LAs
BBIS Workshops
BBIS Price List – Opt In Services
Data Entry
SupportService
DetailsUpdateSupportService
Indicative price per application based on up-take by 50% of LAs
Indicative price per change based on up-take by 50% of LAs
BBIS Workshops
Building on our experience…….
Proven Local Government
Applications
Insolvency Service
DSS
BBIS Workshops
Data Sharing System - Features
Search Preferences
Admin / Set Up Task Manager
BBIS Workshops
Data Sharing System - Features
On Line Application
Expandable Details Mobile
Simon JarvisPayne Security
BBIS Workshops
The New Badge
New badge – issued from 1st January 2012 Completely new security design - resistant to
forgery, copying and alteration Produced with specialised manufacturing
equipment - Payne Security Manufacture, personalisation and distribution from
a single secure facility – not a locally assembled document
Potential to upgradable in the future (e.g. to smart technology)
Next slides provide an overview of new badge and fulfilment approach
BBIS Workshops
New Badge “Look & Feel”
Durable PVC construction
Large format 148mm X 106mm
Comprehensive range of new security features
Actual design will be released nearer to launch
Representation only
BBIS Workshops
Fused PVC Construction
Clear PVC Shell
Printed Core Layer (Front)
Clear PVC Shell
Printed Core Layer (Back)
Locks data into single fused plastic sheet
BBIS Workshops
Security Print
True security print – as used in passports / other national security documents
Specialist high security software exclusive to recognised security printers
Selected security inks only available to restricted providers
BBIS Workshops
Security Print
BBIS Workshops
Hologram
Large format high security hologram
Distinctive image changing features - easy recognition
Other hidden features only visible on detailed inspection
Fused onto badge Impossible to scan to
copy
BBIS Workshops
Tactile Features
Integral tactile surface features provide additional security and function
Fine microtext Braille
BBIS Workshops
Digital Personalisation
BBIS Workshops
Digital Personalisation
BBIS Workshops
Manufacturing Process
Badge Holder Data and Digital Photo
Security Printed Base LayersDigital Personalisation
PVC Layer Fusion and Embossing
Hologram Application Security Hologram
Automated Fulfilment & Checking
Despatch
Encrypted Data
Fulfilment Pack Booklet and Clock
Secure facility plus full badge traceability
BBIS Workshops
Manufacturing Process
BBIS Workshops
Despatch Options
Fulfilment Pack (Badge, Leaflet, Clock) Standard Service – by Royal Mail 2nd class – 5
working days Optional fast track – by recorded delivery – 24 hours Optional secure delivery Other options – discussion with authority To individuals or authority (best practice
recommendation) Replacement clocks and leaflets available Alternative pouch clock format also available
BBIS Workshops
Summary
New high security Blue Badge design Full range of security features not previously
available Robust construction
Fully fused plastic badge Provision from central manufacturing point
No local stocks required Secure supply – optimised fraud protection Standardised digital infilling Fully tracked and verified fulfilment
Range of service options to suit specific needs
Q&A
Lunch
Questions for youSue Holloway NO
YES
BBIS Workshops
NO
YES
Questions for LAs
BBIS Workshops
NO
YES
Questions for LAs
BBIS Workshops
NO
YES
Questions for LAs
BBIS Workshops
NO
YES
Questions for LAs
BBIS Workshops
NO
YES
Special Interest Groups
Should there be a group for........
BBIS Workshops
NO
YES
Special Interest Groups
Should there be a group for........
BBIS Workshops
NO
YES
Special Interest Groups
Should there be a group for........
BBIS Workshops
NO
YES
Special Interest Groups
Should there be a group for........
BBIS Workshops
NO
YES
Special Interest Groups
Should there be a group for........
BBIS Workshops
NO
YES
Special Interest Groups
Should there be a group for........
Engagement & Next StepsSue Holloway
Nigel Blair
BBIS Workshops
Northgate BBIS Team
BBIS team is up and running now Team managed by Jenny Copeland in Wynyard Email to BBIS@Northgate-is.com Call 0800 804 6326
Please call this number with any query on BBIS From Jan 2012 the Initial Enquiry Support Service
(IESS) will be answering your calls and will also be answering calls to the public and signposting them to the correct LA)
BBIS Workshops
Executive Strategy Group
Management Group
Special Interest Groups
Role: Lead on strategy, oversee delivery, escalationMeets: 3 times in 2011 then every 6 months
Role: Active decision making, oversee detailed development and deliveryMeets: Every 2 months
Role: Focus on particular aspects e.g. fraud, enforcement, integrationMeets: As required using internet / e-mail
Please put your names forward now
How can you be involved?
BBIS Workshops
How will you be kept informed?
BBIS newsletters Questions can be mailed into
BBIS@northgate-is.com and will be answered in the next newsletter
Webinars Presentations on progress to start in July
Seminars to showcase progress September / November
Telephone Surgeries Opportunity to book time with BBIS staff to
answer queries specific to your LA Commence in July
Regular updates on the DfT and Northgate website
BBIS Workshops
Key Milestones
Access Agreements Issued – June Finalised Badge Design – end June User Group Set Up – July / August GCSx Connection – from September Manage stock levels of old badges – from September Access Agreements Closedown – September System Beta Trials – from October IESS / DESS Trials – from October Legislation on badge design and fee – laid in October Open for orders – from November Securely destroy old badge stocks – end December
BBIS Live Launch – 1st January 2012
BBIS Workshops
Training
October 2011 onwards - Commence user training Training will be kicked off by a series of WebEx
sessions For users and system administrators Users will be issued with login to a training portal All training materials will be available on-line
through an electronic training solution
BBIS Workshops
Contract
DfT have developed an overarching contract Contract covers all SLAs LAs sign individual agreements with Northgate Individual agreements are called Access Agreements
BBIS Workshops
Access Agreement
Why is this important? Signing the Access agreement will allow us to
engage with you on key elements such as Data Code of Connectivity (CoCo) and Government Connect Secure Extranet (GCSx)
Process Northgate will issue personalised Access
Agreements in June Northgate BBIS team will follow up by telephone
in June and July to ensure you have all the information you need
Issuing LAs will then return the signed Access Agreements
Aiming for completion of all agreements by the end of July
BBIS Workshops
What do LAs need to do next?
Make sure that Northgate has the correct contact details for the Blue Badge service at your LA
Decide how you would like to be involved and put forward names for the User Groups
Consider what Special Interest Groups will be needed and let Northgate know
Determine whether committee approval is required for any aspect of the new service ? Within the Blue Badge reform programme you will
be considering policy issues such as charges for the badge
Arrange signing of the Access Agreement
BBIS Workshops
BBIS Communication
Relevant Timely Covers the right things
Much more effective if its:
Two way Candid Ongoing for our improvement plan
BBIS Workshops
NO
YES
Questions for LAs
Any Questions?
Wrap up & CloseBill
top related