Blue Badge Improvement Service

BBIS Workshops

29 June 2011

Blue Badge Improvement Service

(BBIS)

Bill BrashTransport Scotland

BBIS Workshops

Introductions

Bill Brash Transport Scotland Sally Kendall Department for Transport

Sue Holloway Northgate Public Services Nigel BlairNorthgate Public Services Simon Jarvis Payne Security

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Objectives for the day

Explain the Reform of the Blue Badge Scheme Explain what the BBIS is and how it will work Introduce DfT, Northgate Public Services & Payne

Security Clarify what the BBIS will mean for you Introduce the new badge Future engagement and communication

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Agenda

Time Item Lead

10.30 Arrival & Coffee11.00 Introduction Bill & Sally

Overview of BBIS Sue & NigelBadge Design / Production SimonQ & A All

13.00 LunchQuestions for you SueEngagement and Next Steps Sue & Nigel

15.00 Wrap up & Close BillNB opportunity for informal Q&A till 4pm

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Why Review the Blue Badge scheme?

270,304 Blue Badges issued in Scotland in 2009-10 Around 100% increase since 1997 Current system unsustainable Widespread abuse, fraud and misuse Inconsistent application of eligibility criteria Inefficient administration Operational difficulties with enforcement

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Review

Disabled Persons’ Parking Places (Scotland) Act 2009 Liaison with DfT and Welsh Government on their reviews Establishment of Blue Badge Reform Working Group in

June 2009: Local Authorities; NHS; British Parking Association; College of Occupational Therapists; and Mobility & Access Committee for Scotland

Issued questionnaire to LAs

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Blue Badge Reform Consultation

Consulted on 6 major areas:1. Eligibility Criteria2. Eligibility Assessments3. Enforcement4. Badge Design & Security5. Administration6. Organisational Badges7. Concessions

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What Has Happened Since?

Consultation Analysis Report published Secondary Legislation New Blue Badge Leaflet Scottish Ministers agreed to work with DfT & Welsh

Government on BBIS and new Badge Design.

Still to Come

A ‘Code of Practice’ for Local Authorities New individual and Organisational Badges Primary Legislation BBIS

Sally KendallDepartment for Transport

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Consultation

DfT has been working on detailed reforms of the Blue Badge scheme in England since 2008

The Government announced its reform programme for England in February 2011

Commitment remains to fundamentally reform the scheme Aims are:

Improved and effective prevention of abuse and enforcement

To ensure fair allocation of badges to those most in need

To deliver efficiency savings and improved customer services

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Process

Over 90% of responses to 2008 consultation wanted data-sharing scheme and new badge design

In 2009, DfT began detailed work with LAs and others to explore options for these projects

Research commissioned, including detailed survey of existing LA systems and potential security features for badge

Preferred option emerged towards end 2009 Three workshops held with almost 200 LA

representatives at end 2009/early 2010 Enabled further refinement of preferred

option/solution and key features needed on new badge

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Key outcomes for the project

LAs wanted solution to: support local flexibility and variation where possible design out potential for fraud at every opportunity include some degree of standardisation to enable

data sharing avoid need for individual LAs to make own

investments maximise potential for economies of scale and

efficiency savings make best use of existing investments in GCSx/GSx control potential costs ensure data protection and data privacy were fully

integrated

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Delivering the outcomes

DfT developed high-level Statement of Requirement on this basis, and solution now known as BBIS

Scottish and Welsh Governments came on-board Continued to discuss some aspects informally with

LA contacts, e.g. development of on-line application form

Developed innovative funding mechanism for project Obtained necessary Government clearances Competitive procurement exercise undertaken in

early 2011 Contract awarded in early May 2011 Secondary legislation to be laid in Autumn in

England and Scotland 2011 to implement new badge design

Bill BrashTransport Scotland

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What is BBIS?

A better high quality secure badge

A GB database to help combat fraud

A system for easy badge requests

Integration with existing systems

An online form & payment facility A national helpline A secure network

BBIS Unit for core & opt in services

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Scottish Government’s Role

Scottish Government’s role: Work with DfT & Welsh Government in facilitating the

project helping to agree common standards overseeing delivery contract monitoring making legislation

BBIS is of key importance to delivery of Blue Badge reforms. It is a tool to be used by LAs to: help with administration and enforcement ensure new badge design is implemented at lowest

cost build a platform for the future

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LA responsibility

LAs will remain responsible for: local administration and enforcement of the

scheme making decisions on who should be given a badge carrying out residency and identity checks setting the fee to be charged locally dealing with on-line, paper-based or telephone

applications etc.

LAs will also remain, as now, data owners under the terms of the Data Protection Act

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Summary

Working together will deliver maximum benefits Go-live will be 1 January 2012

Existing contract with The Stationery Office expires 31 December 2011

From 1 January 2012, LAs will only legally be able to issue the new-style badge to all new applicants, renewals and replacements

This is the first genuine opportunity in over 40 years to make fundamental changes to a scheme that is a vital lifeline for over ¼ million severely disabled people

Your support is essential to deliver the changeWe will not be discussing other aspects of the reforms

today

Sue Holloway

Nigel BlairNorthgate Public Services

Northgate &

Payne Security

• 10,000 staff, 48 major offices

• Over 95% of local authorities

• Every police force

• Systems in every NHS hospital through national programmes

• Half of all fire brigades and ambulance trusts

• Central Government

World leading provider of secure solutions

National ID documents and components for more than 40 countries (protecting 250m million passports alone)

“Real know-how and hands-on operational experience”

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LA Synergies

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What is BBIS?

A better high quality secure badge

A GB database to help combat fraud

A system for easy badge requests

Integration with existing systems

An online form & payment facility A national helpline A secure network

BBIS Unit for core & opt in services

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Core BBIS Components & Processes

Initial Enquiries Support Service

A national helpline. Providing first level support to the public on Blue Badge enquiries and signposting to the appropriate LA

Data Sharing System (DSS)

A computer system that houses the national database and the means for handling applications, badge requests and enforcement enquiries

Badge Request

LA staff can enter key details required for badge production

Integration

A standard mechanism for integration with existing issuing and enforcement systems

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Core BBIS Components & Processes

New applications / renewals/ changes in circumstance can be submitted on-line by members of the public.

Once submitted (or saved for future completion), the applicant will be given a unique reference number. This can be used when completing the application or for tracking submitted forms.

Photos can be uploaded on-line OR sent to the LA along with other required supporting documentation.

Once submitted, details will be stored on the national database. LAs will be alerted and form details can be imported into their back office system for assessment.

On Line Payments

The public can make a payment as part of their on-line application.

Payments will only be processed once the LA has approved application and submitted a badge request.

LA staff can use the same payment facility when dealing with applicants in person or on the phone.

F

On Line Form

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Core BBIS Components & Processes

Photos

Photos are mandatory for most applications.

Loaded by LA staff or public (restricted by size & type of image)

Passport photo standards apply, verification required

A secure network

System delivered through GCSx network, fully in compliance with Government standards, Data Protection etc.

LAs need to be GCSx ready in order to make badge requests

Delivery

Badges will be despatched by 2nd class post.

They can be delivered to the badge holders address or to the LA (latter is considered best practice as it allows for a photo / identification check to be conducted)

Renewals

Northgate will issue a renewal letter branded for each LA when the new blue badge expires.

The date of renewal letter is determined by an LA set parameter

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Core BBIS Components & Processes

Mobile Enforcement Officers

Enforcement

A secure web service allows enforcement officers appropriate secure 2-way access with the national database via a smartphone or desk-top PCNo charge will be made to enforcement authorities for the web service they use for making enforcement checks.

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Numbering

National Badge Reference0957X1215 AB345H 116 digits

11 to 9Issue Number1 digit

AB345HUnique Badge ReferenceBase 20 Alpha Numeric6 digits

1215MM YYExpiry Month4 digits

XX/YGender1 digit

0957MM YYMonth of Birth4 digits

Only reference needed for enforcement, querying etc.

PERSON

11 to 9Issue Number1 digit

AB345HUnique Badge ReferenceBase 20 Alpha Numeric6 digits

1215MM YYExpiry Month4 digits

OO (for Organisation)Identifier1 digit

National Badge ReferenceO1215 AB345H 112 digits

ORGANISATION

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BBIS Price List – Core Services

On-line form and payment facility

A new national helpline and eligibility service

A standard mechanism for integration with existing systems

All delivered over Government standard secure network

A high quality secure badge at a nationally negotiated price & SLA

A database to deliver a GB service and help combat fraud

An on-line application for badges requests and system management

No capital outlay for the DfT or LAs

Delivery of Badge & Renewal (2nd class

post) Clock & Leaflet

Fixed price for the next 5 years

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BBIS Price List – Optional Extras

Alternative pouch clock format + 25p Badge & Clock housed in pouch wallet

Fast track (by recorded delivery) + £2.45 Various secure delivery options Replacement / Stock items (sold in bundles of 50 plus

P+P) Clocks Leaflets

Other options subject to individual discussionPrices exclude

VAT

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Opt In BBIS Components & Processes

Data Entry

SupportService

DetailsUpdateSupportService

Optional Services

Northgate have been asked to provide 2 additional, opt in services where Northgate will upload details from paper application forms and update details on behalf of LAs

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BBIS Price List – Opt In Services

Data Entry

SupportService

DetailsUpdateSupportService

Indicative price per application based on up-take by 50% of LAs

Indicative price per change based on up-take by 50% of LAs

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Building on our experience…….

Proven Local Government

Applications

Insolvency Service

DSS

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Data Sharing System - Features

Search Preferences

Admin / Set Up Task Manager

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Data Sharing System - Features

On Line Application

Expandable Details Mobile

Simon JarvisPayne Security

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The New Badge

New badge – issued from 1st January 2012 Completely new security design - resistant to

forgery, copying and alteration Produced with specialised manufacturing

equipment - Payne Security Manufacture, personalisation and distribution from

a single secure facility – not a locally assembled document

Potential to upgradable in the future (e.g. to smart technology)

Next slides provide an overview of new badge and fulfilment approach

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New Badge “Look & Feel”

Durable PVC construction

Large format 148mm X 106mm

Comprehensive range of new security features

Actual design will be released nearer to launch

Representation only

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Fused PVC Construction

Clear PVC Shell

Printed Core Layer (Front)

Clear PVC Shell

Printed Core Layer (Back)

Locks data into single fused plastic sheet

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Security Print

True security print – as used in passports / other national security documents

Specialist high security software exclusive to recognised security printers

Selected security inks only available to restricted providers

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Security Print

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Hologram

Large format high security hologram

Distinctive image changing features - easy recognition

Other hidden features only visible on detailed inspection

Fused onto badge Impossible to scan to

copy

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Tactile Features

Integral tactile surface features provide additional security and function

Fine microtext Braille

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Digital Personalisation

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Digital Personalisation

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Manufacturing Process

Badge Holder Data and Digital Photo

Security Printed Base LayersDigital Personalisation

PVC Layer Fusion and Embossing

Hologram Application Security Hologram

Automated Fulfilment & Checking

Despatch

Encrypted Data

Fulfilment Pack Booklet and Clock

Secure facility plus full badge traceability

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Manufacturing Process

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Despatch Options

Fulfilment Pack (Badge, Leaflet, Clock) Standard Service – by Royal Mail 2nd class – 5

working days Optional fast track – by recorded delivery – 24 hours Optional secure delivery Other options – discussion with authority To individuals or authority (best practice

recommendation) Replacement clocks and leaflets available Alternative pouch clock format also available

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Summary

New high security Blue Badge design Full range of security features not previously

available Robust construction

Fully fused plastic badge Provision from central manufacturing point

No local stocks required Secure supply – optimised fraud protection Standardised digital infilling Fully tracked and verified fulfilment

Range of service options to suit specific needs

Q&A

Lunch

Questions for youSue Holloway NO

YES

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NO

YES

Questions for LAs

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NO

YES

Questions for LAs

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NO

YES

Questions for LAs

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NO

YES

Questions for LAs

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NO

YES

Special Interest Groups

Should there be a group for........

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NO

YES

Special Interest Groups

Should there be a group for........

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NO

YES

Special Interest Groups

Should there be a group for........

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NO

YES

Special Interest Groups

Should there be a group for........

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NO

YES

Special Interest Groups

Should there be a group for........

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NO

YES

Special Interest Groups

Should there be a group for........

Engagement & Next StepsSue Holloway

Nigel Blair

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Northgate BBIS Team

BBIS team is up and running now Team managed by Jenny Copeland in Wynyard Email to [email protected] Call 0800 804 6326

Please call this number with any query on BBIS From Jan 2012 the Initial Enquiry Support Service

(IESS) will be answering your calls and will also be answering calls to the public and signposting them to the correct LA)

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Executive Strategy Group

Management Group

Special Interest Groups

Role: Lead on strategy, oversee delivery, escalationMeets: 3 times in 2011 then every 6 months

Role: Active decision making, oversee detailed development and deliveryMeets: Every 2 months

Role: Focus on particular aspects e.g. fraud, enforcement, integrationMeets: As required using internet / e-mail

Please put your names forward now

How can you be involved?

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How will you be kept informed?

BBIS newsletters Questions can be mailed into

[email protected] and will be answered in the next newsletter

Webinars Presentations on progress to start in July

Seminars to showcase progress September / November

Telephone Surgeries Opportunity to book time with BBIS staff to

answer queries specific to your LA Commence in July

Regular updates on the DfT and Northgate website

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Key Milestones

Access Agreements Issued – June Finalised Badge Design – end June User Group Set Up – July / August GCSx Connection – from September Manage stock levels of old badges – from September Access Agreements Closedown – September System Beta Trials – from October IESS / DESS Trials – from October Legislation on badge design and fee – laid in October Open for orders – from November Securely destroy old badge stocks – end December

BBIS Live Launch – 1st January 2012

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Training

October 2011 onwards - Commence user training Training will be kicked off by a series of WebEx

sessions For users and system administrators Users will be issued with login to a training portal All training materials will be available on-line

through an electronic training solution

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Contract

DfT have developed an overarching contract Contract covers all SLAs LAs sign individual agreements with Northgate Individual agreements are called Access Agreements

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Access Agreement

Why is this important? Signing the Access agreement will allow us to

engage with you on key elements such as Data Code of Connectivity (CoCo) and Government Connect Secure Extranet (GCSx)

Process Northgate will issue personalised Access

Agreements in June Northgate BBIS team will follow up by telephone

in June and July to ensure you have all the information you need

Issuing LAs will then return the signed Access Agreements

Aiming for completion of all agreements by the end of July

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What do LAs need to do next?

Make sure that Northgate has the correct contact details for the Blue Badge service at your LA

Decide how you would like to be involved and put forward names for the User Groups

Consider what Special Interest Groups will be needed and let Northgate know

Determine whether committee approval is required for any aspect of the new service ? Within the Blue Badge reform programme you will

be considering policy issues such as charges for the badge

Arrange signing of the Access Agreement

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BBIS Communication

Relevant Timely Covers the right things

Much more effective if its:

Two way Candid Ongoing for our improvement plan

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NO

YES

Questions for LAs

Any Questions?

Wrap up & CloseBill