Billing of everything - preparation for challenges in the digital world

Billing of everything

Anna Kozłowska-Jarosz

BSS Product Manager

Preparation for challenges in the Digital World

• Challenges faced by CSPs today

• Digital services – changes

• Billing of everything for everyone – key features

• Billing as a part of omnichannel approach – story

• Summary

AGENDA

CHALLENGES FACED BY CSPs TODAY

REVENUEDECREASE

CUSTOMER CHURN

NON TELCO PROVIDERS

SILOED LEGACY SYSTEMS

VARIETY OF PLAYERS AND DIGITAL SERVICES

Communications Service Providers

Providers of IoT services

Application providers

Device providers

Third-parties (partners)

Customers / Resellers

End Users

THE WAY OF THINKING

NEW CHALLENGES IN TERMS OF SYSTEMS/PLATFORMS

PARTNERSHIP IS A MUST

Each service provider in the value chain has a clear role

Roles are defined in the Partnership Model dimensions

co-branding

direct sales to end users / customers

billing on-behalf

Pricing models depends on verticals

Value-based pay-per-use model

Criteria-based flat rate model

Consumer device model

Enterprise device model

Tailored pricing model

BUSINESS MODELS

VARIETY OF RELATIONS AND

SETTLEMENTS: B2X, B2B2X

SETTLEMENTS WITH TELCO AND

NON TELCO PARTNERS

PRICING MODELS

TRADITIONAL PRICING

- USAGE BASED

- EVENT BASED

- SUBSCRIPTION

BILLING OF APPLICATION

SLA/QoS DEPENDING

FINANCIAL MODELS

FINANCIAL DOCUMENTS

VARIETY

ASSIGNMENT OF

CHARGES TO

APPROPRIATE DOCUMENT

MULTIPLE BILLING

REVENUE MODELS

MULTI…

… LEVELED

…TENANT

…CURRENCY

…COUNTRY

…LANGUAGE

…DEVICE

KEY ASPECTS OF BILLING OF EVERYTHING FOR EVERYONE

WHAT CUSTOMER CENTRIC MEANS IN DIGITAL WORLD ?

Conscious and demanding customer

Unrivaled Customer Experience

One provider for everything

Single Point of Contact

Provider is a partner of end customer

One invoice/one payment

Billing of everything

and for everyone

A story

NEW CAR BOX DEVICE LAUNCH

DEMO TELCO SIGNED ANAGREEMENT WITH PARTNERS

- DEVICE MANUFACTURER

- APPLICATION PROVIDER

PARTNERS:

- DEVICE MANUFACTURER (car-boxes)

- APPLICATION PROVIDER (parking space app, intelligent car analytics, games)

John Cage is an active social media user and he loves gadgets and

innovations.

He has just signed an agreement with Demo Telco and lately his friends

told him about connected car option.

BUSINESS AND FINANSE RELATIONS

Application provider Car-boxes manufacturer Car dealer

John Cage

Partners side:

Define a model of cooperation with partners

Define agreed pricing models

End customer side

Define a service for end customer

in Product Catalog

Notify customer about new option

WHAT IS REQUIRED IN DEMO TELCO SYSTEMS ?

Dear John,

We have great offer for you…

Please log in via self service application in order to GET CAR BOXfor your car !

JOHN LOGS IN TO SELF SERVICE

BILLING FOR EVERYTHING AND FOR EVERYONE

POSSIBLEwith

Comarch Convergent Billing

SUCCESS ENABLER – COMARCH CONVERGENYT BILLING

Ready to support

new Digital

Scenarios

Multi-party

settlements

Omnichannel

compatibilityB2B2X support

Telco & Non-

Telco servicesMulti…support

Thank you

Anyquestions?

al. Jana Pawła II 39 a

31-864 Kraków

Poland

Phone: +48 12 64 61 000

E-mail: info@comarch.com

www.comarch.com