Bibliography by Classification 4-23-09.doc

Accessibility

DesignShawn, Lawton Henry. Just Ask: Integrating Accessibility Throughout Design. ?????: Lulu.com, 2007.

Section 508 RequirementsMueller, John Paul and John Mueller. Writing for Everybody: Understanding the Section 508 Accessibility Requirements. New York, NY: Springer-Verlag, 2003.

WebClark, Joe. Building Accessible Web Sites. Indianapolis, IN: New Riders Press, 2003.

Harper, Simon and Yeliz Yesilada (eds.). Web Accessibility: A Foundation for Research. London, UK: Springer, 2008.

Paciello, Michael G. Web Accessibility for People with Disabilities. Lawrence, KS: CMP Books, 2000.

Slatin, John M. and Sharron Rush. Maximum Accessibility: Making Your Web Site More Usable for Everyone. New York, NY: Addison-Wesley, 2003.

Sydik, Jeremy. Design Accessible Web Sites: 36 Keys to Creating Content for All Audiences and Platforms. ?????: Pragmatic Bookshelf, 2007.

Thatcher, Jim, et al. Constructing Accessible Web Sites. ?????: Glasshaus, 2002.

Thatcher, Jim, et al. Web Accessibility: Web Standards and Regulatory Compliance. ????????, 2006.

WritingLassen, Inger. Accessibility and Acceptability in Technical Manuals: A Survey of Style and Grammatical Metaphor. ?????: John Benjamins Publishing, 2003.

TC BOK Bibliography 1 of 97 December 22, 2008

Analysis

Audience/UserAlfred, G. Okongo. Audience Analysis in Skilled Communication. Bloomington, IN: AuthorHouse, 2007.

Anderson, Paul V. Technical Communication: A Reader-Centered Approach, 6th ed. ?????: Wadsworth Publishing, 2006.

Garrett, J. J. The Elements of User Experience. Indianapolis, IN: New Riders Press, 2002.

Horrigan, John B. A Typology of Information and Communication Technology Users. Washington, DC: Pew Internet & American Life Project, 2007.

McQuail, Denis. Audience Analysis. Thousand Oaks, CA: Sage Publications, 1997.

McWhorter, Kathleen T. College Reading and Study Skills. New York, NY: Pearson/Longman, 2007.

Snyder, C., Paper Prototyping: Fast and Simple Techniques for Designing and Refining the User Interface. San Francisco, CA: Morgan Kaufmann, 2003.

ContentKrippendorf, Klaus. Content Analysis: An Introduction to Its Methodology, 2nd

ed. Thousand Oaks, CA: Sage Publications, 2003.

Neuendorf, Kimberly A. The Content Analysis Guidebook. Thousand Oaks, CA: Sage Publications, 2001.

ContextCallaway, H. G. Context for Meaning and Analysis: A Critical Study in the Philosophy of Language. Amsterdam, The Netherlands: Editions Rodopi, 1993.

NeedsBarksdale, Susan and Teri Lund. Rapid Needs Analysis. Alexandria, VA: ASTD Press, 2001.

Gupta, Kavita (author), Catherine M. Sleezer (ed.), and Darlene F. Russ-Eft (eds.). A Practical Guide to Needs Assessment, 2nd ed. San Francisco, CA: Pfeiffer, 2007.

RequirementsAndriole, Stephen J. Rapid Application Prototyping: The Storyboarding Approach to User Requirements Analysis, 2nd ed. Wellesley, MA: QED Technical Publishing Group, 1992.

TaskCrandall, Beth, Gary Klein, and Robert R. Hoffman. Working Minds: A Practitioner's Guide to Cognitive Task Analysis. ?????: MIT Press, 2006.

Hackos, JoAnn T. and Janice C. Redish. User and Task Analysis for Interface Design. Hoboken, NJ: John Wiley & Sons, 1998.

Jonassen, David H., Wallace H. Hannum, and Martin Tessmer. The Handbook of Task Analysis Procedures. New York, NY: Praeger, 1989.

Kirwan, Barry and Les K. Ainsworth. A Guide to Task Analysis. London, UK: Taylor & Francis, 1992.

Watson, Diane E. and Sylvia A. Watson. Task Analysis: An Individual and Population Approach, 2nd ed. Bethesda, MD: Aota Press, 2003.

TextualMcKee, Alan. Textual Analysis: A Beginner's Guide. Thousand Oaks, CA: Sage Publications, 2003.

Basic Skills

EditingBillingham, Jo. Editing and Revising Text. Oxford, UK: Oxford University Press, 2002.

Bush, Donald W., and Charles P. Campbell. How to Edit Technical Documents. Phoenix, AZ: Oryx, 1995.

Butcher, Judith. Copy-Editing: The Cambridge Handbook for Editors, Authors and Publishers, 3rd ed. Cambridge, UK: Cambridge University Press, 1992.

Hart, Geoff. Effective Onscreen Editing: New Tools for an Old Profession. Arlington, VA: Society for Technical Communication, 2007.

Judd, Karen. Copyediting: A Practical Guide. Los Altos, CA: William Kaufmann, 1982.

Maniak, Angela J. To Revise or Not to Revise: The Essential Guide to Reviewing Somebody Else's Writing. ?????: Skill-Builders Press, 2005.

Plotnick, Arthur. The Elements of Editing: A Modern Guide for Editors and Journalists. New York, NY: Macmillan, 1982.

Samson, Donald C. Editing Technical Writing. ?????: Oxford University Press, USA, 1993.

Tarutz, Judith. Technical Editing: The Practical Guide for Editors and Writers. Reading, MA: Addison-Wesley, 1992.

Van Buren, Robert and Mary Fran Buehler. The Levels of Edit, 2nd ed. Arlington, VA: Society for Technical Communication, 1991.

White, Jan V. Editing by Design: Word-and-Picture Communication for Editors and Designers. New York, NY: R.R. Bowker, 1974.

GeneralAlred, Gerald J., Walter E. Oliu, and Charles T Brusaw. The Professional Writer. New York, NY: St. Martin’s Press, 1992.

Alred, Gerald J., Charles T Brusaw and Walter E. Oliu. The Handbook of Technical Writing, 9th ed. Boston, MA: St. Martin’s Press, 2008.

Alred, Gerald J., Charles T Brusaw and Walter E. Oliu. The Technical Writer’s Companion, 3rd ed. ?????: Bedford/St. Martin’s, 2001.

Anderson, Paul V. Technical Communication: A Reader-Centered Approach, 6th ed. ?????: Wadsworth Publishing, 2006.

Barnum, Carol M., and Saul Carliner, eds. Techniques for Technical Communicators. New York, NY: Macmillan, 1993.

Beer, David F. Writing and Speaking in the Technology Professions: A Practical Guide. Hoboken, NJ: John Wiley & Sons, 2003.

Blake, Gary and Robert W. Bly. The Elements of Technical Writing. ?????: Longman, 2000.

Blicq, R. Technically Write! Communicating in a Technological Era. Scarborough, ON: Prentice Hall Canada Ltd., 1992.

Bovey, Courtland and John V. Thill. Business Communication Today, 9th ed. ?????: Prentice Hall, 2007.

Bremer, Michael. Untechnical Writing: How to Write About Technical Subjects and Products So Anyone Can Understand. Concord, ??: UnTechnical Press, 1999.

Brogan, John A. Clear Technical Writing. ?????: Career Education, 1973.

Brusaw, Charles T., Gerald J. Alred, and Walter E. Oliu. Handbook of Technical Writing, 5th ed. New York, NY: St. Martin’s Press, 1997.

Burnett, E. Technical Communication, 6th ed. ?????: Wadsworth Publishing, 2004.

Choi, Danny. English Technical Writing Guide. Arlington, VA: Society for Technical Communication, 2008.

Cook, Claire Kehrwald. Line by Line: How to Improve your Own Writing. ?????:: Houghton Mifflin, 1986.

Delaware Technical and Community College. Writing Skills for Technical Students. Englewood Cliffs, NJ: Prentice Hall, 1988.

Dobrin, Sidney I., Christian R. Weisser, and Christopher J. Keller. Technical Communication in the Twenty-First Century, 2nd ed. ?????: Prentice Hall, 2009.

Flesch, Rudolph and A.H. Lass. The Classic Guide to Better Writing. New York, NY: Harper Perennial, 1966.

Fowler, H. Ramsey and Jane E. Aaron. The Little, Brown Handbook, 7th ed. New York, NY: Longman, 1998.

Fruehling, R. and J. Lacombe. Communicating for Results. St. Paul, MN: Paradigm Publishing, 1996.

Gerson, Sharon J. and Steven M. Gerson. Technical Writing: Process and Product, 6th ed. ?????: Prentice Hall, 2007.

Gurak, Laura J. and John M. Lannon. A Concise Guide to Technical Communication, 3rd ed. ?????: Longman, 2006.

Gurak, Laura J. and Mary E. Hocks. The Technical Communication Handbook. ?????: Longman, 2008.

Hannigan, Carrie, et al. Kaplan Technical Writing: A Resource for Writers at All Levels. New York, NY: Kaplan Publishing, 2008.

Haramundanis, Katherine. The Art of Technical Documentation. Cambridge, MA: Digital Press, 1992.

Hargis, Gretchen et al. Developing Quality Technical Information: A Handbook for Writers and Editors, 2nd ed. Upper Saddle River, NJ: IBM Press, 2004.

Johnson, Roy. Improve Your Writing Skills. Manchester, ??: Clifton Press, 1995.

Johnson-Sheehan, Richard. Technical Communication Today, 3rd ed. ?????: Longman, 2009.

Joshi, Yateendra. Communicating in Style. New Delhi, India: The Energy and Resources Institute, 2003.

Lannon, John M. Technical Communication, 11th ed. ?????: Longman, 2007.

Lindsell-Roberts, Sheryl. Technical Writing for Dummies. New York, NY: Hungry Minds, 2001.

Oh, Inhee. Technical Communication for Beginners. Arlington, VA: Society for Technical Communication, 1997.

Olsen, Leslie and Thomas Huckin. Technical Writing and Professional Communication, 2nd ed. ?????: McGraw-Hill, 1991.

Pearsall, Thomas E. The Elements of Technical Writing, 3rd ed. ?????: Longman, 2008.

Pfeiffer, William S. Pocket Guide to Technical Communication, 4th ed. Upper Saddle River, NJ: Prentice Hall, 2006.

Pfeiffer, William S. and Kaye E. Adkins. Technical Writing: A Practical Approach, 7th ed. Upper Saddle River, NJ: Prentice Hall, 2009.

Pickett, Nell Ann, Ann Appleton Laster, and Katherine E. Staples. Technical English: Writing, Reading, and Speaking, 8th ed. ?????: Longman, 2000.

Reep, Diana C. Technical Writing, 7th ed. ?????: Longman, 2008.

Rew, Lois Johnson. Introduction to Technical Writing: Process and Practice, 2nd ed. ?????: St.Martin’s Press, 1993.

Shelton, James H. Handbook for Technical Writing. Chicago, IL: NTC Business Books, 1994.

Sides, Charles H. How to Write & Present Technical Information. Phoenix, AZ: Oryx Press, 1999.

Smith, Frank. Writing and the Writer, 2nd ed. Hillsdale, NJ: Lawrence Erlbaum Associates, 1994.

Smith-Worthington, Darlene and Sue Jefferson. Technical Writing for Success. ?????: South-Western Educational Publishing, 2004.

Troyka, Lynn Quitman. Simon & Schuster Handbook for Writers, 3rd ed. Englewood Cliffs, NJ: Prentice Hall, 1993.

Trzyna, Thomas N. and Margaret Batschlet. Writing for the Technical Professions, 4th ed. ?????: Wadsworth Publishing, 1987.

Van Emden. Joan and Jennifer Easteal. Technical Writing and Speaking. ?????: McGraw-Hill, 1996.

Van Laan, Krista, Catherine Julian, and JoAnn Hackos. The Complete Idiot’s Guide to Technical Writing. ?????: Alpha Books, 2001.

Van Wicklen, Janet. The Technical Writer’s Survival Guide: A Comprehensive Handbook for Aspiring Technical Writers. New York, NY: Checkmark Books, 2002.

Woolever, Kristin R. Writing for the Technical Professions, 2nd ed. New York, NY: Longman, 2002.

Worley, Wanda L and Rebecca A. Fitterling. Technical Writing: The Fundamentals. ?????: Kendall Hunt Publishing, 2008.

Grammar/PunctuationAllen, Robert. Punctuation. Oxford, ??: Oxford University Press, 2002.

Elliott, Rebecca. Painless Grammar, 2nd ed. Hauppauge, NY: Barron’s Educational Series, 2006.

Hewings, Martin. Advanced Grammar In Use, 2nd ed. ?????: Cambridge University Press, 2005.

Hilton, Catherine and Margaret Hyder. Getting to Grips with Punctuation and Grammar. ?????: Letts, 1998.

Kirkman, John. Full Marks: Advice on Punctuation for Scientific and Technical Writing, 3rd ed. Wiltshire, ??: Ramsbury, 1999.

Lester, Mark and Larry Beason. Handbook of English Grammar and Usage. New York, NY: McGraw-Hill, 2005.

Lukeman, Noah. A Dash of Style: The Art and Mastery of Punctuation. New York, NY: W.W. Norton, 2007.

Spruiell, William C. and Dorothy E. Zemach. Schaum’s Easy Outline of Writing and Grammar. ?????: McGraw-Hill, 2001.

Taylor, Priscilla S. and Mary Stoughton. The Great Grammar Challenge: Test Yourself on Punctuation, Usage, Grammar—and More. Alexandria, VA: EEI Press, 1996.

Thurman, Susan and Larry Shea. The Only Grammar Book You'll Ever Need: A One-Stop Source for Every Writing Assignment, 2nd ed. Avon, MA: Adams Media, 2003.

Woods, Geraldine. English Grammar for Dummies. New York, NY: Hungry Minds, 2001.

IndexingBonura, Larry. The Art of Indexing. New York, NY: John Wiley & Sons, 1994.

Browne, Glenda and John Jermy. The Indexing Companion. New York, NY: Cambridge University Press, 2007.

Mulvaney, Nancy. Indexing Books, 2nd ed. Chicago, IL: University of Chicago Press, 2005.

PlagiarismDeSenna, Laura Hennessey. Preventing Plagiarism: Tips and Techniques. ?????: National Council of Teachers of English, 2007.

Gilmore, Gary. Plagiarism: Why It Happens and How to Prevent It. ?????: Heinemann, 2008.

Plain LanguageCutts, M. and C. Maher. The Plain English Story. Stockport, UK: Plain English Campaign, 1986.

Steinberg, E.R. (ed.). Plain Language: Principles and Practices. Detroit, MI: Wayne State University Press, 1991.

SpellingAllen, Robert. Spelling. Oxford, ??: Oxford University Press, 2002.

StyleCrystal, David. English as a Global Language. New York, NY: Cambridge University Press, 1997.

Holloway, Brian R. Technical Writing Basics: A Guide to Style and Form, 4th ed. ?????: Prentice Hall, 2007.

Jones, Dan and Sam Dragga. Technical Writing Style. ?????: Longman, 1997.

Stoughton, Mary. Substance & Style: Instruction and Practice in Copyediting. Alexandria, VA: EEI Press, 1996.

Strunk, William Jr., and E.B. White. The Elements of Style, 4th ed. ?????: Pearson Higher Education, 2000.

Williams, Joseph M. Style: Ten Lessons in Clarity & Grace, 3rd ed. Glen View, IL: Scott, Foreman & Company, 1989.

Williams, Joseph M. Style: Toward Clarity and Grace. Chicago, IL: University of Chicago Press, 1990.

Young, Matt. Technical Writer’s Handbook: Writing with Style and Clarity. ?????: University Science Books, 2002.

TypographyBringhurst, Robert. The Elements of Typographic Style, 2nd ed. Point Roberts, ??: Hartley & Marks, 2002.

Burt, C.A. Psychological Study of Typography. Cambridge, UK: Cambridge University Press, 1959.

Craig, J. Designing with Type: A Basic Course in Typography. New York, NY: Watson-Guptill, 1980.

Rehe, R.F. Typography: How to Make It More Legible. Carmel, IN: Design Research International, 1974.

UsageBernstein, Theodore. The Careful Writer: A Modern Guide to English Usage. New York, NY: Free Press, 1995.

Verb TensesMacFadyen, Heather. Using Verb Tenses. ?????: University of Ottawa, 1996.

Business Process Management

Change ManagementHarmon, P. Business Process Change. San Francisco, CA: Morgan Kaufmann, 2003.

Scheer, A.G. et al. Business Process Change Management. ?????: Springer, 2003.

GeneralAndersen, Bjorn. Business Process Improvement Toolbox. Milwaukee, WI: American Society for Quality, 1999.

Burlton, R.T. Business Process Management. Indianapolis, IN: Sams Publishing, 2001.

Goldratt. Eliyahu M. and Jeff Cox. The Goal: A Process of Ongoing Improvement, 2nd revised edition. Great Barrington, MA: North River Press, 1992.

Harrington, H. James. Business Process Improvement. New York, NY: McGraw-Hill, 1991.

Jeston, John and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations, 3rd ed. Burlington, MA: Butterworth-Heinemann, 2006.

Smith, H. and P. Fingar. Business Process Management: The Third Wave. ?????: Meghan-Kiffer Press, 2002.

Maturity ModelsFisher, D.M. The Business Process Maturity Model: A Practical Approach for Identifying Opportunities for Optimization. ?????: ?????, 2004.

MeasurementChristopher, William F. and Carl G. Thor. Handbook for Productivity Measurement and Improvement. Portland, OR: Productivity Press, 1993.

Process ImprovementHarbour, Jerry. Cycle Time Reduction. ?????: Quality Resources, 1995.

Harbour, Jerry. The Process Reengineering Handbook: Practical Steps to Working Smarter and Faster Through Process Improvement. ?????: Quality Resources, 1995.

Junewick, Mary A. LeanSpeak: The Productivity Business Improvement Dictionary. New York, NY: Productivity Press, 2002.

Process MappingDamelio, Robert. The Basics of Process Mapping. Portland, OR: Productivity Press, 1996.

Madison, Dan. Process Mapping, Process Improvement, and Process Management: A Practical Guide to Enhancing Work and Information Flow. Chico, CA: Paton Press, 2005.

Workflow ModelingLaguna, Manuel and Johan Marklund. Business Process Modeling, Simulation, and Design. Upper Saddle River, NJ: Pearson Education, 2005.

Sharp, Alec and Patrick McDermott. Workflow Modeling: Tools for Process Improvement and Application Development, 2nd ed. Norwood, MA: Artech House Publishing, 2008.

Career Management

EffectivenessCovey, Stephen R. The Seven Habits of Highly Effective People. New York, NY: Simon & Schuster, 1989.

EthicsAllen, Lori and Dan Voss. Ethics in Technical Communication: Shades of Gray. ?????: Wiley Publishing, 1997.

Dombrowski, Paul M. and Sam Dragga. Ethics in Technical Communication. ?????: Longman, 1999.

Howard, Ronald A. and Clinton D. Korver. Ethics for the Real World: Creating a Personal Code to Guide Decisions in Work and Life. Boston, MA: Harvard Business School Publishing, 2008.

Maxwell, John C. Ethics 101: What Every Manager Needs to Know. New York, NY: Center Street, 2005.

Trevino, Linda K. and Katherine A. Nelson. Managing Business Ethics: Straight Talk About How To Do It Right, 4th ed. Hoboken, NJ: John Wiley & Sons, 2008.

ExecutionBossidy, Larry, et al. Execution: The Discipline of Getting Things Done. New York, NY: Crown Business, 2002.

GeneralBailey, Kathleen, Andy Curtis, and David Nunan. Pursuing Professional Development: The Self as Source. ?????: Heinle ELT, 2001.

Bilheimer, Susan. How to Become a Technical Writer. ?????: Booklocker.com, 2002.

Buckingham, Marcus, and Donald O. Clifton. Now, Discover Your Strengths. New York, NY: The Free Press, 2001.

Gould, Jay R. Opportunities in Technical Communication. ?????: McGraw-Hill, 2008.

Hayes, John. Interpersonal Skills at Work, 2nd ed. East Sussex, UK: Routledge, 2002.

Huettner, Brenda. Career Tactics for Technical Communicators. ?????: P-N Designs, 2003.

Kent, Peter. Making Money In Technical Writing. ?????: Arco Publishing, 1997.

Klaus, Peggy. The Hard Truth about Soft Skills: Workplace Lessons Smart People Wish They'd Learned Sooner. ?????: Harper Collins, 2008.

Markel, Mike and Roger Munger. Technical Communication 8e and Document Based Cases for Technical Communication, 8th ed. ?????: Bedford/St. Martin’s, 2006.

Pruder-York, Marilyn. The Office Survival Guide. New York, NY: McGraw-Hill, 2005.

Reynolds, John Frederick, et al. Professional Writing in Context: Lessons From Teaching and Consulting in Worlds of Work. Hillsdale, NJ: Lawrence Erlbaum Associates, 1995.

Smith, Herb J., Kim Haimes-Korn, and Betty Oliver. Portfolios for Technical and Professional Communicators. Upper Saddle River, NJ: Pearson/Prentice Hall, 2007.

Zepeda, Sally J. Professional Development: What Works. Larchmont, NY: Eye On Education, 2008.

ImageAnderson, Lydia E. and Sandra B. Bolt. Professionalism: Real Skills for Workplace Success. ?????: Prentice Hall, 2007.

Ball, James R. Professionalism is for Everyone: Five Keys to Being a True Professional, 3rd ed. ?????: Goals Institute, 2008.

Bixler, Susan and Nancy Nix-Rice. The New Professional Image: Dress Your Best For Every Business Situation, 2nd ed. Avon, MA: Adams Media, 2005.

Cooper, Ann. The Professional Image. ?????: South-Western Educational Publishing, 2002.

Yasko-Mangum, Jamie L. Look, Speak, & Behave for Men: Expert Advice on Image, Etiquette, and Effective Communication for the Professional. New York, NY: Skyhorse Publishing, 2007.

Yasko-Mangum, Jamie L. Look, Speak, & Behave for Women: Expert Advice on Image, Etiquette, and Effective Communication for the Professional. New York, NY: Skyhorse Publishing, 2007.

Interviewing/ResumesBennett, Scott. The Elements of Resume Style: Essential Rules and Eye-Opening Advice for Writing Resumes and Cover Letters that Work. New York, NY: AMACOM, 2005.

Kennedy, Joyce Lain. Resumes for Dummies, 5th ed. Hoboken, NJ: Wiley Publishing, 2007.

McDowell, E. Interviewing Practices for Technical Writers. Amityville, NY: Baywood Publishing, 1991.

Rosenberg, Arthur D. The Resume Handbook: How to Write Outstanding Resumes and Cover Letters for Every Situation, 5th ed. Avon, MA: Adams Media, 2007.

Schaffer, Karen. The Complete Book of Resumes: Simple Steps for Writing a Powerful Resume. Naperville, IL: Sourcebooks, 2005.

Whitcomb, Susan Britton. Résumé Magic: Trade Secrets of a Professional Résumé Writer. Indianapolis, IN: JIST Publishing, 2007.

Meeting/EventsCraven, Robin E. and Lynn Johnson Golabowski. The Complete Idiot's Guide to Meeting & Event Planning, 2nd ed. New York, NY: Alpha Books, 2006.

Friedmann, Susan. Meeting & Event Planning for Dummies. Hoboken, NJ: Wiley Publishing, 2003.

Hall, George M. How to Present at Meetings. Malden, MA: Blackwell, 2007.

Harvard Business School Press. Running Meetings: Expert Solutions to Everyday Challenges. ?????: Harvard Business School Press, 2006.

Henkel. Shri L. and Marie Lujanac. Successful Meetings: How to Plan, Prepare, and Execute Top-Notch Business Meetings. Ocala, FL: Atlantic Publishing, 2007.

Kilkenny, Shannon. The Complete Guide to Successful Event Planning. Ocala, FL: Atlantic Publishing, 2007.

Leigh, Judith. Organizing and Participating in Meetings. Oxford, UK: Oxford University Press, 2002.

Parker, Glenn M. and Robert Hoffman. Meeting Excellence: 33 Tools to Lead Meetings That Get Results. San Francisco, CA: Jossey-Bass, 2006.

NetworkingBaber, Anne and Lynne Waymon. Make Your Contacts Count: Networking Know-How for Business And Career Success, 2nd ed. New York, NY: AMACOM, 2007.

Darling, Diane. Networking for Career Success. New York, NY: McGraw-Hill, 2005.

Vanmeiren, Jan. Let's Connect! A Practical Guide for Highly Effective Professional Networking. Garden City, NY: Morgan James Publishing, 2007.

Office PoliticsDobson, Michael Singer and Deborah Singer. Enlightened Office Politics. New York, NY: AMACOM, 2001.

Hawley, Casey. 100+ Tactics for Office Politics, 2nd ed. Hauppauge, NY: Barron’s Educational Series, 2008.

Reardon, Kathleen Kelly. It's All Politics: Winning in a World Where Hard Work and Talent Aren't Enough. New York, NY: Doubleday, 2006.

Public SpeakingBeebe, Steven A. and Susan J. Beebe. Public Speaking: An Audience-Centered Approach, 7th ed. ?????: Allyn & Bacon, 2008.

Gurak, Laura J. and Sam Dragga. Oral Presentations for Technical Communication. Needham Heights, MA: Allyn & Bacon, 1999.

Koegel, Timothy J. The Exceptional Presenter: A Proven Formula to Open Up and Own the Room. Austin, TX: Greenleaf Book Group Press, 2007.

Kushner, Malcolm. Public Speaking for Dummies, 2nd ed. Hoboken, NJ: Wiley Publishing, 2004.

Osborn, Michael, Suzanne Osborn, and Randall Osborn. Public Speaking, 8th ed. ?????: Allyn & Bacon, 2008.

Coaching/Mentoring

Conflict ManagementJones, Tricia and Ross Brinkert. Conflict Coaching: Conflict Management Strategies and Skills for the Individual. Thousand Oaks, CA: Sage Publications, 2007.

GeneralBrounstein, Marty. Coaching and Mentoring for Dummies. Foster City, CA: IDG Books, 2000.

Jerome, Paul J. Coaching through Effective Feedback. ?????: Pfeiffer, 1999.

MentoringCohen, Norman. The Mentee’s Guide to Mentoring. Amherst, MA: HRD Press, 1999.

Ensher, Ellen A. and Susan E. Murphy. Power Mentoring: How Successful Mentors and Proteges Get the Most Out of Their Relationships. San Francisco, CA: Jossey-Bass, 2005.

Maxwell, John C. Mentoring 101. Nashville, TN: Thomas Nelson, 2008.

Peddy, Shirley. The Art of Mentoring: Lead, Follow and Get Out of the Way, rev exp. Houston, TX: Bullion Books, 2001.

Performance ManagementCarter, Earl and Francis McMahon. Improving Employee Performance Through Workplace Coaching: A Practical Guide to Performance Management. London, UK: Kogan Page, 2005.

Dotlich, David L. and Peter C. Cairo. Action Coaching: How to Leverage Individual Performance for Company Success, 2nd ed. San Francisco, CA: Jossey-Bass, 1999.

Harvard Business School Press. Coaching and Mentoring: How to Develop Top Talent and Achieve Stronger Performance. ?????: Harvard Business School Press, 2004.

Holliday, Micki. Coaching, Mentoring, and Managing: Breakthrough Strategies to Solve Performance Problems and Build Winning Teams, 2nd ed. Franklin Lakes, NJ: Career Press, 2001.

Kirkpatrick, Donald L. Improving Employee Performance through Appraisal and Coaching, 2nd ed. New York, NY: AMACOM, 2006.

Loehr, Anne and Brian Emerson. A Manager's Guide to Coaching: Simple and Effective Ways to Get the Best from Your Employees. New York, NY: AMACOM, 2008.

Collaboration/Teams

CommunicationAgar, M. Language Shock: Understanding the Culture of Conversation. New York, NY: William Morrow, 1994.

Brown, M. Katherine, Brenda Huettner and Char James-Tanney. Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools. Plano, TX: Wordware Publishing, 2007.

Brownell, J. Listening: Attitudes, Principles and Skills. Needham Heights, MA: Allyn & Bacon, 1996.

Coupland, N., H. Giles, and J.M. Wiemann. "Miscommunication" and Problematic Talk. Newbury Park, CA: Sage Publications, 1991.

Craig, J. and W. Bevington. Working with Graphic Designers. New York, NY: Watson-Guptill, 1989.

DeMarco, Tom and Timothy Lister. Peopleware: Productive Projects and Teams. New York, NY: Dorset House Publishing, 1987.

Gerson, Sharon J., and Steven M.Gerson. Workplace Communication: Process and Product. Upper Saddle River, NJ: Pearson/Prentice Hall, 2007.

Huettner, Brenda, M. Katherine Brown, and Char James-Tanney. Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools. Plano, TX: Wordware Publishing, 2007.

Mortensen, David. Miscommunication. Thousand Oaks, CA: Sage Publications, 1997.

Riley, Patricia. Workplace Communication: Gender and Cultural Differences: Engineering No. 851.910, Reg. No. S9818, February 20-March 1, 2007. Los Angeles, CA: University of California, 2007.

Sulaiman, A. N., and Patrick Olivier. How Do People Collaborate Using Paper Documents around a Table: An Observational Study. Newcastle upon Tyne: University of Newcastle upon Tyne, 2007.

Tannen, Deborah. That’s Not What I Meant!: How Conversational Style Makes or Breaks Your Relations with Others. New York, NY: Morrow, 1986.

Zachry, Mark, and Charlotte Thralls. Communicative Practices in Workplaces and the Professions: Cultural Perspectives on the Regulation of Discourse and Organizations. Amityville, NY: Baywood, 2007.

ConflictColtri, Laurie S. Conflict Diagnosis and Alternative Dispute Resolution. ?????: Prentice Hall, 2003.

Corvette, Barbara A. Budjak. Conflict Management: A Practical Guide to Developing Negotiation Strategies. ?????: Prentice Hall, 2006.

McConnon, Shay and Margaret McConnon. Conflict Management in the Workplace - How to Manage Disagreements and Develop Trust and Understanding, 3rd ed. Axford, UK: How To Books, 2008.

Moffitt, Michael L. and Robert C. Bordone. The Handbook of Dispute Resolution. San Francisco, CA: Jossey-Bass, 2005.

Patterson, Kerry et al. Crucial Confontations. New York, NY: McGraw-Hill, 2005.

Wertheim, E. et al. Skills for Resolving Conflict. ?????: Eruditions Publishing, 1998.

Cross-CulturalGranrose, Cherlyn Skromme and Stuart Oskamp (ed.). Cross-Cultural Work Groups. Thousand Oaks, CA: Sage Publications, 1997.

Cross-FunctionalLindborg, Henry J. The Basics of Cross-Functional Teams. ?????: Productivity Press, 1997.

Parker, Glenn M. Cross-Functional Teams: Working with Allies, Enemies, and Other Strangers. San Francisco, CA: Jossey-Bass, 2003.

Parker, Glenn M. Cross-Functional Teams Tool Kit. San Francisco, CA: Pfeiffer, 1997.

GeneralRedding, John C. The Radical Team Handbook. San Francisco, CA: Jossey-Bass, 2000.

Scholtes, Peter R, Brian L. Joiner, and Barbara J. Streibel. The Team Handbook. Madison, WI: Oriel, 1996.

NegotiationDonaldson, Michael C. Fearless Negotiating. New York, NY: McGraw-Hill, 2007.

Donaldson, Michael C. and David Frohnmayer. Negotiating for Dummies, 2nd ed. Hoboken, NJ: Wiley Publishing, 2007.

Fisher, Roger, Bruce M. Patton, and William L. Ury. Getting to Yes: Negotiating Agreement Without Giving In, 2nd ed. New York, NY: Houghton Mifflin, 1992.

Stark, Peter B. and Jane Flaherty. The Only Negotiating Guide You'll Ever Need: 101 Ways to Win Every Time in Any Situation. ?????: Broadway Books, 2003.

Strauss, David and Thomas C. Layton. How to Make Collaboration Work: Powerful Ways to Build Consensus, Solve Problems, and Make Decisions. ?????: Berrett-Koehler Publishers, 2002.

Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation, revised edition. New York, NY: Bantam, 1993.

Team BuildingDyer, William G. et al. Team Building: Proven Strategies for Improving Team Performance, 4th ed. San Francisco, CA: Jossey-Bass, 2007.

Mackin, Deborah. The Team-Building Tool Kit: Tips and Tactics for Effective Workplace Teams, 2nd ed. New York, NY: AMACOM, 2007.

Consulting/Freelancing

GeneralBellman, Geoffrey M. The Consultant’s Calling: Bringing Who You Are to What You Do. San Francisco, CA: Jossey-Bass Publishers, 1990

Biech, Linda. The Business of Consulting: The Basics and Beyond, 2nd ed. San Francisco, CA: Pfeiffer, 2003.

Block, Peter. Flawless Consulting: A Guide to Getting Your Expertise Used, 2nd ed. ?????: Jossey-Bass/Pfeiffer, 1999.

Cope, M. The Seven Cs of Consulting: The Definitive Guide to the Consulting Process. Englewood Cliffs, NJ: Prentice Hall, 2003.

Stroh, Linda K. and Homer H. Jackson. The Basic Principles of Effective Consulting. Mahwah, NJ: Lawrence Erlbaum Associates, 2005.

StartingAllen, Moira Anderson. Starting Your Career As a Freelance Writer. New York, NY: Allworth Press, 2003.

Biech, Linda. The Consultant's Quick Start Guide: An Action Plan for Your First Year in Business. San Francisco, CA: Pfeiffer, 2001.

Gold, Steven K. Entrepreneur's Notebook: Practical Advice for Starting a New Business Venture. ?????: Learning Ventures Press, 2006.

Gray, Douglas. Start & Run a Consulting Business, 8th ed. Bellingham, WA: Self-Counsel Press, 2008.

Harper, Stephen C. The McGraw-Hill Guide to Starting Your Own Business: A Step-By-Step Blueprint for the First-Time Entrepreneur, 2nd ed. New York, NY: McGraw-Hill, 2003.

Laurance, Robert. Going Freelance: A Guide for Professionals. New York, NY: John Wiley & Sons, 1998.

Paulson, Edward. The Complete Idiot's Guide to Starting Your Own Business, 5th ed. New York, NY: Penguin Group, 2007.

Phillips, Jay P. How to Start Your Own Small Business: And Make It Succeed. Bloomington, IN: AuthorHouse, 2007.

Weiss, Allan. Getting Started in Consulting, 2nd ed. Hoboken, NJ: John Wiley & Sons, 2003.

Corporate Excellence

GeneralCampbell, John Dixon. Uptime: Strategies for Excellence in Management. Portland, OR: Productivity Press, 1995.

Christensen, Clayton M. The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail. Cambridge, MA: Harvard Business School Press, 1997.

Christensen, Clayton M. and Michael E. Raynor. The Innovator’s Solution: Creating and Sustaining Successful Growth. Cambridge, MA: Harvard Business School Press, 2003.

Gladwell, Malcolm. The Tipping Point: How Little Things Can Make a Big Difference. ?????: Little, Brown and Company, 2000.

Gross, Clifford M. The Right Fit: The Power of Ergonomics as a Competitive Strategy. Portland, OR: Productivity Press, 1996.

Jackson, Thomas L. Corporate Diagnosis: Setting the Global Standard for Excellence. Portland, OR: Productivity Press, 2006.

Kaplan, Robert S. and David P. Norton. The Strategy-Focused Organization. Cambridge, MA: Harvard Business School Press, 2001.

Kotter, John P. and Dan S. Cohen. The Heart of Change: Real-Life Stories of How People Change Their Organizations. Cambridge, MA: Harvard Business School Press, 1996.

Moore, Geoffrey A. Inside the Tornado: Strategies for Developing, Leveraging, and Surviving Hypergrowth Markets. New York, NY: Harper Collins, 1991.

Rogers, Everett M. Diffusion of Innovations. New York, NY: The Free Press, 1962.

Saint-Onge, Hubert and Charles Armstrong. The Conductive Organization: Building Beyond Sustainability. Burlington, MA: Elsevier Butterworth-Heinemann, 2004.

Thrasher, Harwell. Boiling the IT Frog: How to Make Your Business Information Technology Wildly Successful Without Having to Learn Anything Technical. Duluth, GA: MakingITclear, 2007.

Lifecycle ManagementGrieves, Michael. Product Lifecycle Management: Driving the Next Generation of Lean Thinking: Driving the Next Generation of Lean Thinking. New York, NY: McGraw-Hill, 2005.

Lewis, Jeremy. SDLC 100 Success Secrets - Software Development Life Cycle (SDLC) 100 Most Asked Questions, SDLC Methodologies, Tools, Process and Business Models. ?????: Emereo Pty Ltd., 2008.

Saaksvuori, Antti and Anselmi Immonen. Product Lifecycle Management, 3rd ed. Berlin, Germany: Springer-Verlag, 2008.

Maturity ModelsAhern, D.M., A. Clouse, and R. Turner. CMMI Distilled: A Practical Introduction to Integrated Process Improvement, 2nd ed. Reading, MA: Addison-Wesley, 2004.

Smith, H. and P. Fingar. Process Management Maturity Models. ?????: ?????, 2004.

MetricsBrown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-Class Performance. ?????: Quality Resources, 1995.

Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World Class Performance. ?????: Productivity Press, 2006.

Hubbard, Douglas W. How to Measure Anything: Finding the Value of "Intangibles" in Business. Hoboken, NJ: John Wiley & Sons, 2007.

Littlefield, David. Metric Handbook, 3rd ed. Burlington, MA: Architectural Press, 2008.

Schnapper, Mel and Steven C. Rollins. Value-Based Metrics for Improving Results: An Enterprise Project Management Toolkit. ?????: J. Ross Publishing, 2006.

Tullis, Thomas and William Albert. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Burlington, MA: Morgan Kaufmann, 2008.

Six SigmaBarney, Matt, and Tom McCarty. The New Six Sigma: A Leader’s Guide to Achieving Rapid Business Improvement and Sustainable Results. Upper Saddle River, NJ: Prentice Hall, 2003.

Breyfogle III, Forrest W. Implementing Six Sigma: Smarter Solutions Using Statistical Methods. New York, NY: John Wiley & Sons, 1999.

Brue, Greg. Six Sigma for Managers. New York, NY: McGraw-Hill, 2002.

Frederico, Mary and Renee Beaty. Rath & Strong’s Six Sigma Pocket Guide. New York, NY: McGraw-Hill, 2003.

Cultural/Language Issues

BusinessFerraro, Gary P. The Cultural Dimension of International Business. Englewood Cliffs, NJ: Prentice Hall, 1997.

Randlesome, Collin et al. Business Cultures in Europe. Boston, MA: Butterworth-Heinemann, 1990.

Tromenaars, Fons. Riding the Waves of Culture: Understanding Cultural Diversity in Business. London, UK: Nicholas Brealey Publishing, 1998.

Wiseman, Richard and Robert Shuter (ed.). Communicating in Multinational Organizations. Thousand Oaks, CA: Sage Publications, 1994.

CommunicationAxtell, Roger E. Do's and Taboos of Using English Around the World. New York, NY: John Wiley & Sons, 1995.

Axtell, Roger E. The Do's and Taboos of Body Language Around the World. New York, NY: John Wiley & Sons, 1998.

Hagar, Peter J. and H.J. Scheiber (eds.). Managing Global Communication in Science and Technology. ?????: Wiley Interscience, 2000.

Martin, Jeanette S. and Lillian H. Chaney. Global Business Etiquette: A Guide to International Communication and Customs. Westport, CT: Praeger, 2008.

Niemeier, Susanne, Charles P. Campbell, and Rene Dirven (eds.). The Cultural Context in Business Communication. Amsterdam, The Netherlands: John Benjamins Publishing, 1998.

Reynolds, Sana and Deborah Valentine. Guide to Cross-Cultural Communication. ?????: Prentice Hall, 2003.

Scollon, Ron and Suzanne Wong Scollon. Intercultural Communication. Malden, MA: Blackwell Publishers, 1995.

Ting-Toomey, Stella (ed.). The Challenge of Facework: Cross-Cultural and Interpersonal Issues. Albany, NY: State University of New York Press, 1994.

Victor, David A. International Business Communication. New York, NY: Harper Collins, 1992.

GeneralAdams, Michael Vannoy. The Multicultural Imagination: "Race", Color, and the Unconscious. New York, NY: Routledge, 1996.

Bennett, Milton J. (ed.). Basic Concepts of Intercultural Communication: Selected Readings. Yarmouth, ME: Intercultural Press, 1998.

Berlitz, Charles. Native Tongues. New York, NY: Grosset & Dunlap, 1982.

Bray, Francesca, and Vera Dorofeeva-Lichtmann. Graphics and Text in the Production of Technical Knowledge in China: The Warp and the Weft. Boston, MA: Brill, 2007.

Esposito, Anna. Verbal and Nonverbal Communication Behaviors: COST Action 2102 International Workshop , Vietri sul Mare, Italy, March 29-31, 2007: Revised Selected and Invited Papers. New York, NY: Springer, 2007.

Garzone, G., and Cornelia Ilie. The Use of English in Institutional and Business Settings: An Intercultural Perspective. New York, NY: Peter Lang, 2007.

Gudykunst, William. Cross-Cultural and Intercultural Communication. ?????: Sage Publications, 2003.

Hofstede, Geert. Cultures and Organizations: Software of the Mind. New York, NY: McGraw-Hill. 1997.

Kachru, Braj B. (ed.). The Other Tongue: English across Cultures. 2nd ed. Chicago, IL: University of Illinois Press, 1992.

Katzner, Kenneth. The Languages of the World. New York, NY: Routledge & Kegan Paul Ltd., 1995.

Norales, Francisca O. Cross-Cultural Communication: Concepts, Cases and Challenges. ?????: Cambria Press, 2006.

Scott, J. Blake, Bernadette Longo, and Katherine V. Wills. Critical Power Tools: Technical Communication and Cultural Studies. New York, NY: State University of New York, 2007.

Shweder, Richard A. Thinking Through Cultures: Expeditions in Cultural Psychology. Cambridge, MA: Harvard University Press, 1991.

Stewart, Edward C. and Milton J. Bennett. American Cultural Patterns: A Cross-Cultural Perspective, Revised Edition. Yarmouth, ME: Intercultural Press, 1991.

Storti, Craig. Cross-Cultural Dialogues: 74 Brief Encounters with Cultural Difference. Yarmouth, ??: Intercultural Press, 1994.

Ting-Toomey, Stella. Communicating Across Cultures. New York, NY: Guilford Press, 1999.

ManagementAdler, Nancy J. International Dimensions of Organizational Behavior, 5th ed. ?????: Thomson Learning, 2007.

Deresky, Helen. International Management: Managing Across Borders and Cultures. New York, NY: Harper Collins, 1994.

Mole, John. Mind Your Manners: Managing Business Cultures in Europe. London, UK: Nicholas Brealey Publishing, 1996.

Moran, Robert T. and Philip R. Harris. Managing Cultural Differences. ?????: Gulf Publishing Company, 1996.

Style/UsageJones, Scott, et al. Digital Guide to Developing International User Information. Maynard, MA: Digital Press, 1992.

Kohl, John R. The Global English Style Guide: Writing Clear, Translatable Documentation for a Global Market. Cary, NC: SAS Institute, 2008.

Todd, Loreto, and Ian Hancock. International English Usage. New York, NY: New York University Press, 1987.

Weiss, Edmond H. The Elements of International English Style: A Guide to Writing Correspondence, Reports, Technical Documents and Internet Pages for a Global Audience. ?????: M.E. Sharp, 2005.

Translation/LocalizationBudik, Sanford, and Wolfgang Iser. The Translatability of Cultures: Figurations of the Space Between. Stanford, CT: Stanford University Press, 1996.

Dingwaney, Anuradha and Carol Maier (ed.). Between Languages and Cultures: Translation and Cross-Cultural Texts. Pittsburgh, PA: University of Pittsburgh Press, 1995.

Esselink, Bert. A Practical Guide to Localization, revised. Amsterdam, The Netherlands: John Benjamins Publishing, 2003.

Hatim, Basil and Ian Mason. The Translator as Communicator. New York, NY: Routledge, 1997.

Wilks, Yorick. Machine Translation: Its Scope and Limits. New York, NY: Springer, 2008.

Williams, Jeff. The Guide to Translation and Localization: Preparing for the Global Marketplace, 5th ed. ?????: Lingo Systems, 2004.

User Interfacesdel Galdo, Elisa, and Jakob Nielsen (eds.). International User Interfaces. New York, NY: John Wiley & Sons, 1996.

Nielsen, Jakob (ed.). Designing User Interfaces for International Use. New York, NY: Elsevier Science Publisher, 1990.

WebSingh, Nitish and Arun Pereira. The Culturally Customized Web Site: Customizing Web Sites for the Global Marketplace. Burlington, MA: Butterworth-Heinemann, 2005.

Writingde Vries, Mary. Internationally Yours: Writing and Communicating Successfully in Today's Global Marketplace. New York, NY: Houghton Mifflin, 1994.

Hoft, Nancy L. International Technical Communication: How to Export Information about High Technology. New York, NY: John Wiley & Sons, 1995.

Huckin, Thomas N. and Leslie A. Olsen. Technical and Professional Communication for Nonnative Speakers of English, 2nd ed. Boston, MA: McGraw-Hill, 1991.

Severino, Carol, Juan C. Guerra, and Johnnella E. Butler (ed.). Writing in Multicultural Settings. New York, NY: MLA, 1997.

Usunier, Jean-Claude. International Marketing: A Cultural Approach. New York, NY: Prentice Hall, 1993.

Finance & Legal Issues

BudgetsDK Publishing and Stephen Brookson. Essential Managers: Managing Budgets. New York, NY: Dorling Kindersley, 2000.

Kemp, Sid and Eric Dunbar. Budgeting for Managers. New York, NY: McGraw-Hill, 2003.

ContractsHillman, Robert A. Principles of Contract Law. St. Paul, MN: Thomson/West, 2004.

Skrocki, Anthony M. Contracts in a Nutshell. St. Paul, MN: Thomson/West, 2006.

Employment LawAxson, David A.J. Best Practices in Planning and Performance Management: From Data to Decisions, 2nd ed. Hoboken, NJ: John Wiley & Sons, 2007.

Bennett-Alexander, Dawn and Laura Hartman. Employment Law for Business, 6th ed. ?????: McGraw-Hill, 2008.

Covington, Robert and Kurt Decker. Employment Law in a Nutshell, 2nd ed. St. Paul, MN: West Group Publishing, 2002.

Muir, Dana. A Manager's Guide to Employment Law: How to Protect Your Company and Yourself. San Francisco, CA: Jossey-Bass, 2003.

Steingold, Fred S. and Alayna Schroeder. The Employer’s Legal Handbook, 8th

ed. Berkeley, CA: NOLO, 2007.

General FinanceBrigham, Eugene F. and Michael C. Ehrhardt. Financial Management: Theory & Practice, 12th ed. ?????: South-Western College Publishing, 2007.

Brigham, Eugene F. and Joel C. Houston. Fundamentals of Financial Management, 11th ed. ?????: South-Western College Publishing, 2006.

Epstein, Lita. Reading Financial Reports for Dummies, 2nd ed. Hoboken, NJ: Wiley Publishing, 2009.

Siciliano, Gene. Finance for Non-Financial Managers. New York, NY: McGraw-Hill, 2003.

Tracy, John A. How to Read a Financial Report: Wringing Vital Signs Out of the Numbers, 6th ed. Hoboken, NJ: John Wiley & Sons, 2005.

Intellectual PropertyBesenjak, Cheryl. Copyright Plain & Simple, 2nd ed. Franklin Lakes, NJ: Career Press, 2000.

Charmasson, Henri J.A. and John Buchaca. Patents, Copyrights, & Trademarks for Dummies, 2nd ed. Hoboken, NJ: Wiley Publishing, 2008.

Elias, Stephen and Richard Stim. Trademark: Legal Care for Your Business & Product Name. ?????: NOLO, 2007.

Fishman, Stephen. The Copyright Handbook: What Every Writer Needs to Know, 10th ed. Berkeley, CA: NOLO, 2008.

Guide, Gilbert. The Entrepreneur's Guide to Patents, Copyrights, Trademarks, Trade Secrets & Licensing. New York, NY: Berkley Publishing Group, 2004.

Jassin, Lloyd J. and Steve C. Schecter. The Copyright Permission and Libel Handbook: A Step-by-Step Guide for Writers, Editors, and Publishers. ?????: Wiley Publishing, 1998.

LaFrance, Mary. Copyright Law in a Nutshell. St. Paul, MN: Thomson/West, 2008.

Stim, Richard. Patent, Copyright & Trademark: An Intellectual Property Desk Reference, 10th ed. ?????: NOLO, 2009.

Sarbanes-OxleyAnand, Sanjay. Essentials of Sarbanes-Oxley. Hoboken, NJ: Wiley Publishing, 2007.

Bainbridge, Stephen B. Complete Guide to Sarbanes-Oxley: Understanding How Sarbanes-Oxley Affects Your Business. ?????: Adams Media, 2007.

Welytok, Jill Gilbert. Sarbanes-Oxley for Dummies, 2nd ed. Hoboken, NJ: Wiley Publishing, 2008.

Information Design

ContextualBeyer, H. and K. Holtzblatt. Contextual Design: Defining Customer-Centered Systems. San Francisco, CA: Morgan Kaufmann, 1998.

Holtzblatt, Karen, Jessamyn Burns Wendell and Shelley Wood. Rapid Contextual Design: A How-To Guide to Key Techniques for User-Centered Design. San Francisco, CA: Morgan Kaufmann, 2004.

Corporate IdentityKnapp, Pat Mattson. Designing Corporate Identity. Gloucester, MA: Rockport Publishers, 2001.

GeneralAlbers, Michael J. and Beth Mazur. Content & Complexity: Information Design in Technical Communications. ?????: Lawrence Erlbaum Associates, 2003.

Allen, Thomas J. and Günter Henn. The Organization and Architecture of Innovation: Managing the Flow of Technology. Amsterdam, The Netherlands: Butterworth-Heinemann, 2007.

Batley, Sue. Information Architecture for Information Professionals. ?????: Chandos Publishing (Oxford), 2007.

Craine, Kevin. Designing a Document Strategy. Hurst, TX: MC2 Books, 2000.

Dillon, Andrew. Designing Usable Electronic Text: Ergonomic Aspects of Human Information Usage. London, UK: Taylor & Francis, 1994.

Fascara. Jorge. Communication Design: Principles, Methods, and Practice. New York, NY: Allworth Press, 2004.

Hunscher, Dale A. Design Conversations: Envisioning Content-Rich Enterprise Systems. ?????: South Wind Press, 2003.

Jacobson, Robert (ed.). Information Design. Cambridge, MA: MIT Press, 1999.

Lichty, T. Design Principles for Desktop Publishers. Glenview, IL: Scott, Foreman & Company, 1989.

Lipton, Ronnie. The Practical Guide to Information Design. Hoboken, NJ: John Wiley & Sons, 2007.

O’Grady, Jenn Visocki and Ken Visocki O’Grady. The Information Design Handbook. ?????: How, 2008.

Parker, Roger C. Desktop Publishing & Design for Dummies. ?????: John Wiley & Sons, 1995.

Rosenfeld, Louis and Peter Morville. Information Architecture, 3rd ed. Sebastopol, CA: O'Reilly, 2002.

Sevilla, Christine. Information Design Reference. ?????: Crisp Publications, 2001.

Simmons, Jason. The Designer’s Desktop Manual. ?????: How, 2007.

Svenonius, Elaine. The Intellectual Foundation of Information Organization. Cambridge, MA: Massachusetts Institute of Technology, 2000.

Taylor, Terry et al. 100% Information Literacy Success. Clifton Park, NY: Thomson Delmar Learning, 2007.

Wurman, Richard Saul and Robert Jacobson. Information Design. ?????: MIT Press, 2000.

GraphicsBaer, Kim and Jill Vacarra. Information Design Workbook: Graphic Approaches, Solutions, and Inspiration Plus 20 Case Studies. Beverly, MA: Rockport Publishers, 2008.

MetadataHay, David C. Data Model Patterns: A Metadata Map. San Francisco, CA: Morgan Kaufmann, 2006.

Wootten, Cliff. Developing Quality Metadata: Building Innovative Tools and Workflow Solutions. Burlington, MA: Focal Press, 2007.

MultimediaLauer, David A. and Stephan Pentak. Design Basics, Multimedia Edition, 6th ed. ?????: Wadsworth Publishing, 2006.

Lopuck, Lisa. Designing Multimedia: A Visual Guide to Multimedia and Online Graphic Design. Berkeley, CA: Peachpit Press, 1996.

PagesAdobe Press. Official Adobe Print Publishing Guide. San Jose, CA: Adobe Press, 1998.

Cullen, Kristen. Layout Workbook: A Real-World Guide to Building Pages in Graphic Design. ?????: Rockport Publishers, 2007.

McWade, John. Before & After Page Design. ?????: Peachpit Press, 2003.

Schriver, Karen. Dynamics in Document Design: Creating Text for Readers. New York, NY: John Wiley & Sons, 1997.

White, Jan V. The Grid Book: A Guide to Page Planning. Paramus, NJ: Letraset USA, 1987.

PrintingCohen, Sandee. From Design Into Print: Preparing Graphics and Text for Professional Printing. ?????: Peachpit Press, 2009.

Hill, Mary and Wendell Cochran. Into Print: A Practical Guide to Writing, Illustrating, and Printing. Los Altos, CA: William Kaufmann, 1977.

Lawler, Brian P. Official Adobe Print Publishing Guide: The Essential Resource for Design, Production, and Prepress, 2nd ed. ?????: Adobe Press, 2005.

McCue, Claudia. Real World Print Production. ?????: Peachpit Press, 2006.

Parker, Roger C. Looking Good In Print, 5th ed. Scottsdale, AZ: Paraglyph Press, 2003.

Tinker, Miles. Legibility of Print. Ames, IA: Iowa State University Press, 1963.

ReadabilityKlare, G.R. The Measurement of Readability. Ames IA: Iowa State University Press, 1963.

Search EnginesAgosti, Maristella. Information Access through Search Engines and Digital Libraries. Berlin, Germany: Springer-Verlag, 2007.

Berry, Michael W. and Murray Browne. Understanding Search Engines: Mathematical Modeling and Text Retrieval, 2nd ed. Philadelphia, PA: Society for Industrial and Applied Mathematics, 2005.

Grappone, Jennifer and Gradiva Couzin. Search Engine Optimization: An Hour a Day, 2nd ed. Hoboken, NJ: Wiley Publishing, 2008.

Jones, Kristopher B. Search Engine Optimization: Your Visual Blueprint for Effective Internet Marketing. Indianapolis, IN: Wiley Publishing, 2007.

Kent, Peter. Search Engine Optimization for Dummies, 3rd ed. Hoboken, NJ: Wiley Publishing, 2008.

Ledford, Jerri L. SEO: Search Engine Optimization Bible. Indianapolis, IN: Wiley Publishing, 2007.

Rognerud, Jon. Ultimate Guide to Search Engine Optimization: Drive Traffic, Boost Conversion Rates and Make Lots of Money. ?????: Entrepreneur Press, 2008.

Single SourcingAment, Kurt. Single Sourcing: Building Modular Documentation. New York, NY: William Andrew Publishing, 2003.

TypographyBlack, A. Typefaces for Desktop Publishing: A User Guide. London, UK: Architecture, Design & Technology Press, 1990.

Skillin, Marjorie, and Robert M. Gay. Words Into Type. ?????, NJ: Prentice Hall, 1974.

Williams, Robin. The Non-Designer's Design Book: Design and Typographic Principles for the Visual Novice, 2nd ed. Berkeley, CA: Peachpit Press, 2004.

Williams, Robin. The Non-Designer’s Type Book: Insights and Techniques for Creating Professional-Level Type. Berkeley, CA: Peachpit Press, 1998.

WebBaehr, Craig M. Web Development: A Visual-Spatial Approach. Saddle River, NJ: Prentice Hall, 1996.

Bain, Steve and Dan Gray. Looking Good Online: The Ultimate Resource for Creating Effective Web Designs. Research Triangle Park, NC: Ventana Communication Group, 1996.

Briggs, Owen et al. Cascading Style Sheets: Separating Content from Presentation, 2nd ed. ?????: Friends of ED, 2004.

Brinck, T., D. Gergle, and S.D. Wood. Usability for the Web: Designing Web Sites That Work. San Francisco, CA: Morgan Kaufmann, 2002.

Chen, Stephen. Strategic Management of e-Business, 2nd ed. West Sussex, UK: John Wiley & Sons, 2004.

Donnelly, Vanessa. Designing Easy-to-Use Websites: A Hands-On Approach to Structuring Successful Websites. Harlow, UK: Addison-Wesley, 2001.

Farkas, D. and J. Farkas. Principles of Web Design. ?????, NY: Longman, 2002.

Fowler, Susan L. and Victor R. Stanwick. Web Application Design Handbook. San Francisco, CA: Morgan Kaufmann, 2004.

Horton, William K., Lee Taylor, Arthur Ignacio, and Nancy L. Hoft. The Web Page Design Cookbook. New York, NY: John Wiley & Sons, 1996.

Johnson, J. Web Bloopers, San Francisco, CA: Morgan Kaufmann, 2002.

Jones, Wayne. E-journals Access and Management. Binghamton, NY: Haworth Information, 2007.

Lynch, P. and S. Horton. Web Style Guide: Basic Design Principles for Creating Web Sites. New Haven, CT: Yale University Press, 1999.

McAlpine, Rachel. Web Word Wizardry. Berkeley, CA: 10 Speed Press, 2001.McFarland, David. CSS: The Missing Manual. Sebastopol, CA: O’Reilly Press, 2006.

Meyer, Eric A. CSS: The Definitive Guide, 3rd ed. Sebastopol, CA: O’Reilly Media, 2006.

Moreville, Peter and Louis Rosenfeld. Information Architecture for the World Wide Web. Sebastopol, CA: O’Reilly & Associates, 1998.

Niederst, J. Web Design In a Nutshell. Sebastol, CA: O’Reilly & Associates, 1999.

Rosenfeld, Louis, and Peter Morville. Information Architecture for the World Wide Web: Designing Large-Scale Web Sites, 3rd ed. Sebastopol, CA: O’Reilly, 2006.

Sano, Darrell. Designing Large-Scale Websites: A Visual Design Methodology. New York, NY: John Wiley & Sons, 1996.

Siegel, David. Creating Killer Web Sites. Indianapolis, IN: Hayden, 1996.

Veen, Jeffrey. The Art & Science of Web Design. Indianapolis, IN: New Riders Press, 2001.

Wodtke, Christina and Austin Govella. Information Architecture: Blueprints for the Web, 2nd ed. Berkeley, CA: New Riders Press, 2009.

York, Richard. Beginning CSS: Cascading Style Sheets for Web Design, 2nd ed. Indianapolis, IN: Wiley Publishing, 2007.

Instructional Design

Adult LearningKnowles, Malcolm S., Elwood F. Holton III, and Richard A. Swanson. The Adult Learner: The Definitive Classic in Adult Education and Human Resource Development, 6th ed. Burlington, MA: Elsevier, 2005.

Merriam, Sharan B., Rosemary S. Caffarella, and Lisa M. Baumgartner. Learning in Adulthood: A Comprehensive Guide, 3rd ed. San Francisco, CA: Jossey-Bass, 2006.

ClassroomClark, Ruth Colvin. Developing Technical Training: A Structured Approach for Developing Classroom and Computer-Based Instructional Materials, 3rd ed. San Francisco, CA: Pfeiffer, 2007.

Staples, Katherine and Cezar Ornatowski. Foundations for Teaching Technical Communications: Theory, Practice and Program Design. Greenwich, CT: Ablex Publishing, 1997.

Computer-BasedCarliner, Saul. Designing e-Learning. Alexandria, VA: ASTD Press, 2002.

Carliner, Saul and Patti Shank. The E-Learning Handbook: A Comprehensive Guide to Online Learning. San Francisco, CA: Pfeiffer, 2008.

Clark, Ruth Colvin and Richard E. Mayer. e-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning, 2nd ed. San Francisco, CA: Pfeiffer, 2007.

Driscoll, Margaret. Web-Based Training: Designing e-Learning Experiences, 2nd ed. San Francisco, CA: Pfeiffer, 2002.

Driscoll, Margaret. Web-Based Training: Using Technology to Design Adult Learning Experiences. San Francisco, CA: Jossey-Bass/Pfeiffer, 1998.

Driscoll, Margaret and Saul Carliner. Advanced Web-Based Training Strategies: Unlocking Instructionally Sound Online Learning. San Francisco, CA: Pfeiffer, 2005.

Gery, Gloria J. Electronic Performance Support Systems. Boston, MA: Weingarten Publications, 1991.

Gery, Gloria J. Making CBT Happen: Prescriptions for Successful Implementation of Computer-Based Training in Your Organization. Boston, MA: Weingarten Publications, 1987.

Hall, Brandon. Web-Based Training Cookbook. ?????, NJ: John Wiley & Sons, 1997.

Heines, Jesse M. Screen Design Strategies for Computer-Assisted Instruction. Bedford, MA: Digital Press, 1984.

Horton, William K. Designing Web-Based Training: How to Teach Anyone Anything Anywhere Anytime. Hoboken, NJ: John Wiley & Sons, 2000.

Horton, William. e-Learning by Design. San Francisco, CA: Pfeiffer, 2006.

Koper, Rob and Colin Tattersall (eds.). Learning Design: A Handbook on Modelling and Delivering Networked Education and Training. Berlin, Germany: Springer, 2005.

Lee, William W. and Diana L. Owens. Multimedia-Based Instructional Design: Computer-Based Training; Web-Based Training; Distance Broadcast Training 2nd ed. San Francisco, CA: Jossey-Bass/Pfeiffer, 2004.

Metcalf, David S. M-Learning: Mobile E-Learning. Amherst, MA: HRD Press, 2006.

Porter, Lynette. Developing an Online Curriculum: Techniques and Technologies. Hershey, PA: Information Science Publishing, 2003.

Price, Robert V. Computer-Aided Instruction: A Guide for Authors. Pacific Grove, CA: Brooks/Cole, 1991.

GeneralBaddely, Alan. The Psychology of Memory. New York, NY: Basic Books, 1976.

Brown, Abbie H. and Tim D. Green. The Essentials of Instructional Design: Connecting Fundamental Principles with Process and Practice. ?????: Prentice Hall, 2005.

Chyung, Yonnie. Foundations of Instructional Performance Technology. Amherst, MA: HRD Press, 2008.

Cronbach, L. and R. Snow. Aptitudes and Instructional Methods. New York, NY: Irvington, 1976.

Finch, C. and J. Crunkilton. Curriculum Development in Vocational and Technical Education: Planning, Content, and Implementation. Needham Heights, MA: Allyn & Bacon, 1993.

Gagne, Robert M. et al. Principles of Instructional Design, 5th ed. ?????: Wadsworth Publishing, 2004.

Hartley, James. Designing Instructional Text, 3rd ed. London, UK: Kogan Page, 1994.

Hassell-Corbiell, Rives. Developing Training Courses: A Technical Writer's Guide to Instructional Design and Development. ?????: Learning Edge, 2001.

Lee, Adrienne Y., Douglas J. Gillan, and Nancy Cooke. Understanding Aspects of Individual and Collaborative Skill Acquisition in Face-to-face and Distance Training Situations. Alexandria, VA: U.S. Army Research Institute for the Behavioral and Social Sciences, 2007.

Mager, Robert F. Making Instruction Work. 2nd ed. Atlanta, GA: CEP Press, 1997.

Mager, Robert F. Preparing Instructional Objectives, 3rd ed. Atlanta, GA: CEP Press, 1997.

Pershing, James A. Handbook of Human Performance Technology, 3rd ed. San Francisco, CA: Pfeiffer, 2006.

Piskurich, George M. Rapid Instructional Design: Learning ID Fast and Right, 2nd ed. San Francisco, CA: Pfeiffer, 2006.

Reiser, Robert and John V. Dempsey. Trends and Issues in Instructional Design and Technology, 2nd ed. ?????: Prentice Hall, 2006.

Rothstein, Andrew S., Evelyn Rothstein, and Gerald Lauber. Writing as Learning: A Content-Based Approach. Thousand Oaks, CA: Corwin Press, 2007.

Rothwell, William J. and H.C. Kazanas. Mastering the Instructional Design Process: A Systematic Approach, 4th ed. San Francisco, CA: Pfeiffer, 2008.

Smith, Patricia and Tillman J. Ragan. Instructional Design, 3rd ed. Hoboken, NJ: John Wiley & Sons , 2004.

Smith, Robin M. Conquering the Content: A Step-by-Step Guide to Online Course Design. San Francisco. CA: Jossey-Bass, 2008.

Van Tiem, Darlene M., James L. Moseley, and Joan Conway Dessinger. Fundamentals of Performance Technology, 2nd ed. Silver Spring, MD: International Society for Performance Improvement, 2004.

InterculturalLandis, Dan, and Rabi S. Bhagat (eds.). Handbook of Intercultural Training. 2nd ed. Thousand Oaks, CA: Sage Publications, 1996.

Learning ObjectsHarman, Keith and Alex Koohang. Learning Objects: Standards, Metadata, Repositories, and LCMS. Santa Rosa, CA: Informing Science Press, 2006.

Harman, Keith and Alex Koohang. Learning Objects: Applications, Implications, and Future Directions. Santa Rosa, CA: Informing Science Press, 2006.

Koohang, Alex and Keith Harman. Learning Objects: Theory, Praxis, Issues, and Trends. Santa Rosa, CA: Informing Science Press, 2006.

Koohang, Alex and Keith Harman. Learning Objects and Instructional Design. Santa Rosa, CA: Informing Science Press, 2006.

Northrup, Pamela Taylor. Learning Objects for Instruction: Design and Evaluation. Santa Rosa, CA: Information Science Publishing, 2007.

Learning OrganizationsSenge, Peter. The Fifth Discipline: The Art and Practice of the Learning Organization. New York, NY: Doubleday, 1990.

Senge, Peter. The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. New York, NY: Doubleday, 1994.

ModelsGustafson, Kent L. and Robert Maribe Branch. Survey of Instructional Development Models, 4th ed. ?????: Eric Clearinghouse on Information, 2002.

Needs/Task AnalysisBarbazette, Jean. Training Needs Assessment: Methods, Tools, and Techniques. San Francisco, CA: Pfeiffer, 2006.

Zepeda, Sally J. Figuring Things Out: A Trainer’s Guide to Needs and Tasks Analysis. Reading, MA: Addison-Wesley, 1982.

Performance-CenteredBezanson, William. Performance Support Solutions: Achieving Business Goals through Enabling User Performance. Victoria, B.C., Canada: Trafford Publishing, 2006.

Watkins, Ryan. Performance by Design. Amherst, MA: HRD Press, 2007.

Interaction/Interface Design

GeneralArlov, L. GUI Design for Dummies. Foster City, CA: IDG Books, 1997.

Cooper, Alan. The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity. Indianapolis, IN: Sams Publishing, 1999.

Cooper, Alan, Robert Reimann, and David Cronin. About Face 3: The Essentials of User Interface Design, 3rd ed. Indianapolis, IN: Wiley Publishing, 2007.

Dumas, Joseph. Designing User Interfaces for Software. Englewood Cliffs, NJ: Prentice Hall, 1998.

Fowler, S. GUI Design Handbook. New York, NY: McGraw-Hill, 1998.

Galitz, Wilbert O. Handbook of Screen Format Design. Wellesley, MA: QED Information Sciences, 1989.

Mandel, Theo. The Elements of User Interface Design. New York, NY: John Wiley & Sons, 1997.

Mayhew, D. J. Principles and Guidelines in Software User Interface Design. Englewood Cliffs, NJ: Prentice Hall, 1992.

Moggridge, Bill. Designing Interactions. ?????: MIT Press, 2007.

Mullet, Kevin and Darrell Sano. Designing Visual Interfaces: Communication Oriented Techniques. Mountain View, CA: SunSoft Press, 1995.

Nielsen, Jakob (ed.). The Interface Design Handbook. New York, NY: John Wiley & Sons, 1997.

Stone, Debbie, C. Jarrett, M. Woodroffe, and S. Minocha. User Interface Design and Evaluation. San Francisco, CA: Morgan Kaufmann, 2006.

Tidwell, Jenifer. Designing Interfaces: Patterns for Effective Interaction Design. Sebastopol, CA: O’Reilly Media, 2005.

Tognazzini, Bruce. TOG on Interface. Reading, MA: Addison-Wesley, 1992.

Weinshenk, Susan and Sarah C. Yeo. Guidelines for Enterprise-Wide GUI Design. New York, NY: John Wiley & Sons, 1995.

Wood, Larry E. (ed.). User Interface Design: Bridging the Gap from User Requirements to Design. Boca Raton, FL: CRC Press, 1998.

Human FactorsBurgess, J. H. Human Factors in Form Design. Chicago, IL: Nelson-Hall, 1984.

Coe, Marlana. Human Factors for Technical Communicators. New York, NY: John Wiley & Sons, 1996.

Forsythe, Chris, Eric Grose, and Julie Ratner. Human Factors and Web Development. Mahwah, NJ: Lawrence Erlbaum Associates, 1998.

Kantowitz, Barry H. Human Factors: Understanding People-System Relationships. New York, NY: John Wiley & Sons, 1983.

Woodson, Wesley E. Human Factors Design Handbook: Information and Guidelines for the Design of Systems, Facilities, Equipment, and Products for Human Use. New York, NY: McGraw-Hill, 1992.

Human-Computer InteractionBailey, Robert W. Human Performance Engineering: Designing High Quality Professional User Interfaces for Computer Products, Applications, and Systems, 3rd ed. Saddle River, NJ: Prentice Hall, 1996.

Bailey, Robert W. Human Performance Engineering: A Guide for System Designers. Englewood Cliffs, NJ: Prentice Hall, 1983.

Bailey, Robert W. Human Performance Engineering: Using Human Factors/Ergonomics to Achieve Computer System Usability. Englewood Cliffs, NJ: Prentice Hall, 1989.

Bolt, Richard A. The Human Interface: Where People and Computers Meet. Belmont, CA: Lifetime Learning Publications, 1984.

Dix, Allen et al. Human-Computer Interaction, 3rd ed. Essex, UK: Prentice Hall, 2003.

Martin, James. Design of Man-Computer Dialogues. Englewood Cliffs, NJ: Prentice Hall, 1973.

Preece, J., Y. Rogers, and H. Sharp. Interaction Design: Beyond Human-Computer Interaction, New York, NY: John Wiley & Sons, 2002.

Sears, Andrew and Julie A. Jacko. The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, 2nd ed. New York, NY: Lawrence Erlbaum Associates, 2007.

Sharp, Helen, Yvonne Rogers, and Jenny Preece. Interaction Design: Beyond Human-Computer Interaction, 2nd ed. West Sussex, UK: John Wiley & Sons, 2007.

Shneiderman, B. Designing the User Interface: Strategies for Human-Computer Interaction, 3rd ed. Reading, MA: Addison-Wesley, 1998.

Stahl, Thomas, Markus Voelter, and Krzystof Czarnecki. Model-Driven Software Development: Technology, Engineering, Management. West Sussex, UK: John Wiley & Sons, 2006.

InternationalFernandes, Tony. Global Interface Design: A Guide to Designing International User Interfaces. Boston, MA: Academic Press, 1995.

Object-OrientedCollins, Dave. Designing Object-Oriented User Interfaces. Redwood City, CA; Benjamin/Cummings, 1995.

Van Harmelen, M. Object Modeling and User Interface Design: Designing Interactive Systems. Boston, MA: Addison-Wesley, 2001.

Screen FormatGalitz, Wilbert O. User-Interface Screen Design. Wellesley, MA: QED Publishing Group, 1992.

Galitz, Wilbert O. The Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques, 3rd ed. Indianapolis, IN: Wiley Publishing, 2007.

Terminology/StyleFowler, Susan L. and Victor R. Stanwick. The GUI Style Guide. Cambridge, MA: Academic Press, 1995.

Microsoft Corporation. The GUI Guide: International Terminology for the Windows Interface, European Edition. Redmond, WA: Microsoft Press, 1993.

UsabilityKrug, S. Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd ed. Berkeley, CA: New Riders Press, 2005.

Landauer, T. K. The Trouble with Computers: Usefulness, Usability, and Productivity. Cambridge, MA: MIT Press, 1995.

Mayhew, D. J. The Usability Engineering Life Cycle: A Practitioner's Handbook for User Interface Design. San Francisco, CA: Morgan Kaufmann, 1999.

Nielsen, Jakob. Designing Web Usability: The Practice of Simplicity. Indianapolis, IN: New Riders Publishing, 2000.

Nielsen, Jakob. Usability Engineering. Boston, MA: Academic Press, 1993.

Rosson, M.B. and J.M. Carroll. Usability Engineering: Scenario-Based Development of Human-Computer Interaction. San Francisco, CA: Morgan Kaufmann, 2002.

Spool, J.M. et al. Web Site Usability: A Designer’s Guide. San Francisco, CA: Morgan Kauffman, 1998.

Trenner, L. and J. Bawa. (eds.). The Politics of Usability: A Practical Guide to Designing Usable Systems in Industry. London, UK: Springer-Verlag, 1998.

Wiklund, Michael E. (ed.). Usability in Practice. Cambridge, MA: Academic Press, 1994.

User-CenteredDonoghue, K. Built for Use: Driving Profitability Through the User Experience. New York, NY: McGraw-Hill, 2002.

Holtzblatt, Karen and Hugh Beyer. Contextual Design: A Customer-Centered Approach to Systems Designs. San Francisco, CA: Morgan Kaufmann, 1997.

Vredenburg, K, S. Isensee, and C. Righi. User-Centered Design: An Integrated Approach. Upper Saddle River, NJ: Prentice Hall, 2002.

WebBarfield, Lon. Design for New Media: Interaction Design for Multimedia and the Web. Essex, UK: Pearson Education, 2004.

Fleming, Jennifer. Web Navigation: Designing the User Experience. Sebastol, CA: O’Reilly & Associates, 1998.

Kalbach, James and Aaron Gustafson. Designing Web Navigation: Optimizing the User Experience. Sebastapol, CA: O’Reilly Media, 2007.

Knowledge Management

ContentAsprey, Len and Michael Middleton. Integrative Document & Content Management: Strategies for Exploiting Enterprise Knowledge. Hershey, PA: Idea Group Publishing, 2003.

Boiko, Bob. Content Management Bible, 2nd ed. Indianapolis, IN: Wiley Publishing, 2004.

Forquer, Bill, Peter Jelinski, and Tom Jenkins. Enterprise Content Management Solutions: What You Need to Know. Waterloo, ON, CN: Open Text Corporation, 2005.

Hackos, JoAnn T. Content Management for Dynamic Web Delivery. Hoboken, NJ: John Wiley & Sons, 2002.

Hasanali, Farida and Paige Leavitt. Content Management: A Guide for Your Journey to Knowledge Management Best Practices. Houston, TX: American Productivity & Quality Center, 2003.

Jenkins, Tom, Walter Koehler, and John Shackleton. Enterprise Content Management Methods: What You Need to Know. Waterloo, ON: Open Text Corporation, 2005.

Mauthe, Adreas and Peter Thomas. Professional Content Management Systems: Handling Digital Media Assets. West Sussex, UK: John Wiley & Sons, 2004.

Nakano, Russell. Web Content Management: A Collaborative Approach. Boston, MA: Addison-Wesley, 2001.

Rawlins, Nathan. Web Content Management for Dummies. Indianapolis, IN: Wiley Publishing, 2008.

Rockley, Ann. Managing Enterprise Content: A Unified Content Strategy. Indianapolis, IN: New Riders Publishing, 2003.

White, Martin. The Content Management Handbook (Become an Expert). ?????: Curtain University Books, 2005.

Digital Assets/RightsAusterberry, David. Digital Asset Management, 2nd ed. Oxford, UK: Focal Press, 2006.

Van Tassel, Joan. Digital Rights Management: Protecting and Monetizing Content. Oxford, UK: Focal Press, 2006.

Documents/RecordsAdam, Azad. Implementing Electronic Document and Record Management Systems. Boca Raton, FL: Auerbach Publications, 2007.

Lips, Cathy Connor. Effective Publications Management: Keeping Print Communications on Time, on Budget, on Message. New York, NY: Allworth Press, 2007.

Read, Judy and Mary Lea Ginn. Records Management, 8th ed. ?????: South-Western Educational Publishing, 2006.

Robitaille, Denise E. Document Control: A Simple Guide to Managing Documentation. Chico, CA: Paton Press, 2005.

Sutton, Michael J.D. Document Management for the Enterprise: Principles, Techniques, and Applications. ?????: John Wiley & Sons, 1996.

GeneralDalkir, Kimiz. Knowledge Management in Theory and Practice. Oxford, UK: Elsevier Butterworth-Heinemann , 2006.

Drucker, Peter F., et al. Harvard Business Review on Knowledge Management, 6th ed. Boston, MA: Harvard Business School Press, 1998.

Frappaolo, Carl. Knowledge Management, 2nd ed. West Sussex, UK: Capstone Publishing, 2006.

Galliers Robert D. and Dorothy E. Leidner (eds.). Strategic Information Management: Challenges and Strategies in Managing Information Systems, 3rd ed. Oxford, UK: Butterworth-Heinemann, 2003.

Groff, Todd R. and Thomas P. Jones. Introduction to Knowledge Management: KM in Business. Burlington, MA: Butterworth-Heinemann, 2003.

Rumizen, Melissie Clemons. The Complete Idiot’s Guide to Knowledge Management. Madison, WI: Alpha Books, 2001.

Shockley-Zalabak, Pamela S. Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values, 7th ed. ?????: Allyn & Bacon, 2008.

Spinuzzi, C. Network: Theorizing Knowledge Work in Telecommunications. New York, NY: Cambridge University Press, 2008.

Sullivan, Neil F. Technology Transfer: Making the Most of Your Intellectual Property. Cambridge, UK: Cambridge University Press, 1996.

Tiwana, Amrit. The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms, 2nd ed. Upper Saddle River, NJ: Prentice Hall, 2002.

Knowledge TransferSpeser, Phyllis L. The Art and Science of Technology Transfer. Hoboken,NJ: John Wiley & Sons, 2006.

Von Krough, Georg, Kazuo Ichijo, and Ikujiro Nonaka. Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. New York, NY: Oxford University Press, 2000.

MetadataInmon, William H., Bonnie O’Neil, and Lowell Fryman. Business Metadata: Capturing Enterprise Knowledge. Burlington, MA: Morgan Kaufmann, 2007.

MultinationalO’Sullivan, Kevin (ed.). Strategic Knowledge Management in Multinational Organizations. Hershey, PA: Information Science Reference, 2007.

TaxonomiesLambe, Patrick. Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness. ?????: Chandos Publishing (Oxford), 2007.

Web-BasedApplehans, Wayne, Alden Globe, and Greg Laugero. Managing Knowledge: A Practical Web-Based Approach. Boston, MA: Addison-Wesley Longman, 1999.

Managing People

DistanceFisher, Kimball and Maureen Duncan Fisher. The Distance Manager. New York, NY: McGraw-Hill, 2001.

GeneralDicks, R. Stanley. Management Principles and Practices for Technical Communicators. New York, NY: Pearson, Longman, 2003.

Drucker, Peter F. The Practice of Management, reissued ed. New York, NY: Harper Collins, 1993.

Malone, Alex J. Managing Your Greatest Assets - An Essential Guide to 'Real-Life' People Management. Victoria, BC: Trafford Publishing, 2006.

Maslow, Abraham H. Maslow on Management, revised edition. Hoboken, NJ: John Wiley & Sons, 1998.

Russell, David. Success with People: A Complete System for Effectively Managing People in Any Organization. ?????: Barnabas Smyth Publishing, 2005.

InterviewingStewart, Charles J. and William B. Cash. Interviewing, 12th ed. McGraw-Hill, 2008.

Yate, Martin and Martin John Yate. Hiring the Best: Manager's Guide to Effective Interviewing and Recruiting, 5th ed. Avon, MA: Adams Media, 2005.

Job DescriptionsMader-Clark, Margie. The Job Description Handbook, 2nd ed. Berkely, CA: NOLO, 2008.

LeadershipCampbell, Kim Sydow. Thinking and Interacting Like a Leader. Chicago, IL: Parlay Press, 1996.

DeLucca, Joel R. Political Savvy: Approaches to Leadership Behind-the-Scenes. Berwyn, PA: EBG Publications, 1999.

Kotter, John P. Leading Change. Cambridge, MA: Harvard Business School Press, 1996.

Lewis, C. Patrick. Building a Shared Vision: A Leader’s Guide to Aligning the Organization. Portland, OR: Productivity Press, 1998.

Morrell, Margot and Stephanie Capparell. Shackleton’s Way: Leadership Lessons from the Great Antarctic Explorer. New York, NY: Viking Press, 2001.

Perkins, Dennis N.T. Leading at the Edge: Leadership Lessons from the Extraordinary Saga of Shackleton’s Antarctic Expedition. New York, NY: American Management Association, 2000.

Silverstein, Barry. Best Practices: Managing People: Secrets to Leading for New Managers. ?????: Collins Business, 2007.

PerformanceBruce, Anne. Perfect Phrases for Documenting Employee Performance Problems. New York, NY: McGraw-Hill, 2005.

Drucker, Peter F. People and Performance, new ed. Burlington, MA: - Butterworth-Heinemann, 1995.

Grote, Dick. The Complete Guide to Performance Appraisal. New York, NY: AMACOM, 1996.

Hanna, David P. Designing Organizations for High Performance. New York, NY: Prentice Hall, 1988.

Harvard Business School Press. Managing Performance to Maximize Results. ?????: Harvard Business School Press, 2007.

Parmenter, David. Key Performance Indicators: Developing, Implementing, and Using Winning KPIs. Hoboken, NJ: John Wiley & Sons, 2007.

Rollo, James and Bob King. Performance Management: A Pocket Guide for Employee Development. ?????: Goal/QPC, 2001.

Rummler, Geary A. and Alan P. Brache. Improving Performance: How to Manage the White Space on the Organization Chart, 2nd ed. ?????: Jossey-Bass, 1995.

Thompkins, Neville C. Managing Employee Performance Problems. ?????: Viva Books, 2006.

Starting a Documentation GroupHartman, Peter J. Starting a Documentation Group: A Hands-On Guide. Peabody, MA: Clear Point Consultants Press, 1999.

Strategic PlanningBradford, Robert W. and Brian Tarcy. Simplified Strategic Planning: The No-Nonsense Guide for Busy People Who Want Results Fast. ?????: Chandler House Press, 2000.

Olsen, Erica. Strategic Planning for Dummies. Hoboken, NJ: Wiley Publishing, 2006.

Miscellaneous

Configuration ManagementHass, Anne Mette Jonassen. Configuration Management Principles and Practice. ?????: Addison-Wesley Professional, 2008,

Lyon, David Douglas. Practical CM III: Best Configuration Management Practices for the 21st Century, 2nd ed. Pittsfield, MA: Raven Publishing, 2008.

DesignDreyfus, Hubert L. and Stuart E. Dreyfus. Mind Over Machine. New York, NY: Macmillan, 1986.

Ehn, Pelle. Work-Oriented Design of Computer Artifacts. Hillsdale, NJ: Lawrence Erlbaum Associates, 1989.

Macaulay, David. The Way Things Work. Boston, MA: Houghton Mifflin, 1988.

Norman, Donald A. The Design of Everyday Things. New York, NY: Doubleday, 2002.

GeneralCampbell, Drew. Technical Theater for Nontechnical People. New York, NY: Allworth, 2007.

Information AnxietyWurman, Richard Saul. Information Anxiety 2. Indianapolis, IN: Que Publishing, 2001.

LiteracyKress, Gunther. Literacy in the New Media Age. London, UK: Routledge, 2003.

Supply Chain ManagementGattoma, John, Robert Ogulin, and Mark W. Reynolds. Gower Handbook of Supply Chain Management, 5th ed. Aldershot, UK: Gower Publishing, 2003.

Ijioui, Raschid, Heike Emmerich, and Michael Ceyp. Strategies and Tactics in Supply Chain Event Management. ?????: Springer, 2007.

Ross, David Frederick. Distribution Planning and Control: Managing in the Era of Supply Chain Management, 2nd ed. New York, NY: Springer, 2003.

Problem Solving

GeneralFogler, H. Scott and Steven E. LeBlanc. Strategies for Creative Problem Solving, 2nd ed. ?????: Prentice Hall PTR, 2007.

Kennedy, George E. and Tracy T. Montgomery. Technical and Professional Writing: Problem Solving at Work. ?????: Prentice Hall, 2001.

Kynell, Teresa. Writing in a Milieu of Utility: The Move to Technical Communication in American Engineering Programs, 1850-1950, 2nd ed. Stamford, CT: Ablex Publishing, 2000.

Michalewicz, Zbigniew and David B. Fogel. How to Solve It: Modern Heuristics, 2nd ed. Berlin, Germany: Springer, 2004.

Traffinger, Donald J., Scott G. Isaksen, and K. Brian Stead-dorval. Creative Problem Solving: An Introduction, 4th ed. Waco, TX: Prufrock Press, 2006.

Wooten, Simon and Terry Horne. Strategic Thinking: A Step-By-Step Approach to Strategy, 2nd ed. London, UK: Kogan Page, 2002.

Zeitz, Paul. The Art and Craft of Problem Solving, 2nd ed. Hoboken, NJ: John Wiley & Sons, 2006.

Strategic ThinkingBirnbaum, Bill. Strategic Thinking: A Four Piece Puzzle. Costa Mesa, CA: Douglas Mountain Publishing, 2004.

Robert, Michael. The New Strategic Thinking. New York, NY: McGraw-Hill, 2005.

Sloan, Julia. Learning to Think Strategically. ?????: Butterworth-Heinemann, 2006.

Stowell, Steven and Stephanie Mead. Ahead of the Curve: A Guide to Applied Strategic Thinking. Sandy,UT: CMOE Press, 2005.

Visual ThinkingBuzan, Tony. Mind Mapping: Kickstart Your Creativity and Transform Your Life. ?????: BBC, 2006.

Buzan, Tony. Mind Maps at Work: How to Be the Best at Your Job and Still Have Time to Play. ?????: New York, NY: Penguin Group, 2005.

Kaplan, Robert S. and David P. Norton. Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Cambridge, MA: Harvard Business School Press, 2004.

Margulies, Nancy and Christine Valenza. Visual Thinking: Tools for Mapping Your Ideas. ?????: Crown House Publishing, 2005.

Mayer, Richard. Thinking, Problem Solving, Cognition. New York, NY: Freeman, 1992.

McKim, Robert H. Thinking Visually: A Strategy Manual for Problem Solving. Belmont, CA: Lifetime Learning Publications, 1980.

Nast, Jamie. Idea Mapping: How to Access Your Hidden Brain Power, Learn Faster, Remember More, and Achieve Success in Business. ?????: Wiley Publishing, 2006.

Project Management

AgileHighsmith, Jim. Agile Project Management: Creating Innovative Products. Boston, MA: Addison-Wesley, 2004.

Schwaber, Ken. Agile Project Management with Scrum (Microsoft Professional). Redmond, WA: Microsoft Press, 2004.

Balanced ScorecardKaplan, Robert S. and David P. Norton. The Balanced Scorecard: Translating Strategy into Action. Cambridge, MA: Harvard Business School Press, 2001.

BenchmarkingCamp, Robert C. Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance. Milwaukee, WI: Quality Press, 1989.

Damelio, Robert. The Basics of Benchmarking. ?????: Quality Resources, 1995.

Cost ManagementBias, Randolph G. and Deborah J. Mayhew (Eds.). Cost-Justifying Usability. Boston, MA: Academic Press, 1994.

Boardman, Anthony et al. Cost Benefit Analysis: Concepts and Practice, 3rd ed. ?????: Prentice Hall, 2005.

Caird, Helen G. (ed.). Publications Cost Management. Anthology Series No. 3. Washington, DC: Society for Technical Communication, 1975.

Callahan, Kevin R., Gary S. Stetz, and Lynne M. Brooks. Project Management Accounting: Budgeting, Tracking, and Reporting Costs and Profitability. Hoboken, NJ: John Wiley & Sons, 2007.

Mishan, E.J. and Euston Quah. Cost Benefit Analysis, 5th ed. ?????: Routledge, 2007.

Phillips, Jack J. and Patricia Pulliam Phillips. Show Me the Money: How to Determine ROI in People, Projects, and Programs. San Francisco, CA: Berrett-Koehler Publishers, 2007.

Phillips, Patricia Pulliam and Jack J. Phillips. Return on Investment (ROI) Basics. Alexandria, VA: ASTD Press, 2006.

Rad, Parviz F. Project Estimating and Cost Management. Vienna, VA: Management Concepts, 2001.

Stewart, Rodney D. Cost Estimating, 2nd ed. ?????: John Wiley & Sons, 1991.

Dashboards/ReportingCampbell, Clark A. The One-Page Project Manager: Communicate and Manage Any Project with a Single Sheet of Paper. Hoboken, NJ: O.C. Tanner, 2007.

Eckerson, Wayne W. Performance Dashboards: Measuring, Monitoring, and Managing Your Business. Hoboken, NJ: John Wiley & Sons, 2005.

Few, Stephen. Information Dashboard Design: The Effective Visual Communication of Data. Sebastapol, CA: O’Reilly Media, 2006.

Documentation ProjectsHackos, JoAnn T. Information Development: Managing Your Documentation Projects, Portfolio, and People. Indianapolis, IN: Wiley Publishing, 2007.

Hackos, JoAnn T. Managing Your Documentation Projects. Hoboken, NJ: John Wiley & Sons, 2002.

GeneralBerkely, Dina, Robert De Hong, and Patrick Humphries. Software Development Project Management: Process and Support. West Sussex, UK: Ellis Horwood Limited, 1990.

Berkun, Scott. The Art of Project Management. ?????: O’Reilly Media, 2005.

Charvat, Jason. Project Management Methodologies: Selecting, Implementing, and Supporting Methodologies and Processes for Projects. Hoboken, NJ: John Wiley & Sons, 2003.

DeMarco, Tom. Controlling Software Projects: Management, Measurement, & Estimation. Englewood Cliffs, NJ: Yourdon Press, 1982.

Frame, J. Davidson. The New Project Management: Tool for an Age of Rapid Change, Corporate Reengineering, and Other Business Realities. San Francisco, CA: Jossey-Bass, 1994.

Garton, Colleen and Erika McCulloch. Fundamentals of Technology Project Management. Lewisville, TX: MC Press, 2005.

Harvard Business School Press. Managing Projects: Expert Solutions to Everyday Challenges. ?????: Harvard Business School Press, 2006.

Herzner, Harold. Project Management: A Systems Approach to Planning, Scheduling, and Controlling, 9th ed. Hoboken, NJ: John Wiley & Sons, 2005.

Horine, Greg. Absolute Beginner’s Guide to Project Management, 2nd ed. ?????: Que Publishing, 2009.

Kendrick, Tom. The Project Management Took Kit: 100 Tips and Techniques for Getting the Job Done Right. New York, NY: AMACOM, 2004.

Kerzner, Harold. Project Management: A Systems Approach to Planning, Scheduling, and Controlling, 2nd ed. New York, NY: Van Nostrand Reinhold Company, 1984.

Lewis, James P. Fundamentals of Project Management, 3rd ed. New York, NY: AMACOM, 2006.

Magness, Fred. Fundamentals of Project Management. Washington, ??: Qualitech Systems, 1990.

Newell, Michael W. and Marina N. Grashina. The Project Management Question and Answer Book. New York, NY: AMACOM, 2004.

Pacelli, Lonnie. The Project Management Advisor: 18 Major Screw-Ups and How to Cut Them Off at the Pass. Upper Saddle River, NJ: Pearson Education, 2004.

Portney, Stanley E. Project Management for Dummies, 2nd ed. Hoboken, NJ: Wiley Publishing, 2006.

Rakos, John et al. The Practical Guide to Project Management Documentation. Hoboken, NJ: John Wiley & Sons, 2004.

Roman, Daniel D. Managing Projects: A Systems Approach. New York, NY: Elsevier Science Publishing, 1986.

Schwalbe, Kathy. Information Technology Project Management, 5th ed. ?????: Course Technology, 2008.

Tobis, Michael and Irene Tobis. Managing Multiple Projects. New York, NY: McGraw-Hill, 2002.

Verzuh, Eric. The Portable MBA in Project Management, 2nd ed. Hoboken, NJ: John Wiley & Sons, 2005.

Ward, J. LeRoy. Project Management Terms: A Working Glossary. Arlington, VA: ESI International, 2000.

Westland, Jason. The Project Management Life Cycle: A Complete Step-By-Step Methodology for Initiating, Planning, Executing & Closing a Project Successfully. London, UK: Kogan Page, 2007.

Zemke, Ron and Tom Kramlinger. Figuring Things Out: A Trainer’s Guide to Needs and Tasks Analysis. Reading, MA: Addison-Wesley, 1982.

PMBOKProject Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK Guide), 2000 edition. Newtown Square, PA: Project Management Institute, 2000.

Requirements ManagementCourage, Catherine and Kathy Baxter. Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques. San Francisco, CA: Morgan Kaufmann, 2005.

Hass, Kathleen B., Don Wessels, and Kevin Brennan. Getting It Right: Business Requirement Analysis Tools and Techniques. Vienna, VA: Management Concepts, 2007.

Hood, Colin et al. Requirements Management: The Interface between Requirements Development and All Other Systems Engineering Processes. Berlin, Germany: Springer-Verlag, 2007.

Jonasson, Hans. Determining Project Requirements (ESI International Project Mgmt). Boca Raton, FL: Auerbach Publications, 2007.

Kulak, D. and E. Guiley. Use Cases: Requirements in Context. Boston, MA: Addison-Wesley, 2000.

Young, Ralph R. Project Requirements: A Guide to Best Practices. Vienna, VA: Management Concepts, 2006.

Risk ManagementSoftware Engineering Institute. Continuous Risk Management Guidebook. Pittsburgh, PA: SEI, 1996.

Wideman, R. Max. Project and Program Risk Management. Newtown Square, PA: Project Management Institute, 1992.

Schedule ManagementDreger, J. Brian. Project Management: Effective Scheduling. New York, NY: Van Nostrand Reinhold, 1992.

SoftwareZells, Lois. Managing Software Projects: Selecting and Using PC-Based Project Management Systems. Wellesley, MA: QED Information Sciences, 1990.

Work Breakdown StructureMiller, Dennis P. Building a Project Work Breakdown Structure: Visualizing Objectives, Deliverables, Activities, and Schedules. Boca Raton, FL: Auerbach Publications, 2008.

Quality Assurance

GeneralBarrett, Derm. Fast Focus on TQM: A Concise Guide to Companywide Learning. Portland, OR: Productivity Press, 1994.

Crosby, Philip B. Quality Is Free. New York, NY: McGraw-Hill, 1979.

Crosby, Philip B. Quality Without Tears. New York, NY: New American Library, 1984.

Damelio, Robert and William Englehaupt. An Action Guide to Making Quality Happen. ?????: Quality Resources, 1995.

Evans, James R. Total Quality: Management, Organization and Strategy, 4th ed. ?????: South-Western College Publishing, 2004.

Hoyle, David. Quality Management Essentials. Oxford, UK: Butterworth-Heinemann, 2007.

Kemp, Sid. Quality Management Demystified. New York, NY: McGraw-Hill Professional, 2005.

Keyes, J. Solving the Productivity Paradox: TQM for Computer Professionals. New York, NY: McGraw-Hill, 1995.

Information SecurityDon, Bruce W. Network Technologies for Networked Terrorists: Assessing the Value of Information and Communication Technologies to Modern Terrorist Organizations. Santa Monica, CA: RAND Homeland Security, 2007.

Gutiérrez, Jairo. Business Data Communications and Networking: A Research Perspective. Hershey, PA: Idea Group, 2007.

Integration TestingBraspenning, Neils. Model-Based Integration and Testing: Bridging the Gap between Academic Theory and Industrial Practice. Saarbrucken, Germany: VDM Verlag, 2008.

Quality AuditingBlank, Ronald. The Basics of Quality Auditing. Portland, OR: Productivity Press, 1999.

Quality ControlWebber, Larry and Michael Wallace. Quality Control for Dummies. Hoboken, NJ: Wiley Publishing, 2007.

Quality ManagementRobinson, Ralph E. Documenting ISO 9001:2000: Documentation for a Robust QMS. Portland, OR: Productivity Press, 1998.

Root Cause AnalysisAmmerman, Max. The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors. Portland, OR: Productivity Press, 1998.

SoftwareSchulmeyer, G. Gordon. Handbook of Software Quality Assurance, 4th ed. Norwood, MA: Artech House Publishers, 2007.

Weinberg, Gerald M. Quality Software Management: Vol 1 Systems Thinking. New York, NY: Dorset House Publishing, 1992.

Usability TestingBarnum, C. Usability Testing and Research. New York, NY: Longman, 2002.

Dumas, Joseph S. and Janice C. Redish. A Practical Guide to Usability Testing, revised edition. Bristol, UK: Intellect, Ltd., 1999.

Mitchell, Peter P. A Step-by-Step Guide to Usability Testing. Lincoln, NE: iUniverse, 2007.

Nielsen, Jakob and Robert L. Mack (eds.). Usability Inspection Methods. New York, NY: John Wiley & Sons, 1994.

Rubin, Jeffrey, Dana Chisnell, and Jared Spool. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd ed. Indianapolis, IN: Wiley Publishing, 2008.

User RequirementsAkao, Yoji. Quality Function Deployment: Integrating Customer Requirements into Product Design. Portland, OR: Productivity Press, 1990.

ValidationHubbard, Scott E. Validating Information Products: A Step-By-Step Approach. Dayton, OH: NCR Corporation, 1989.

Web TestingAsh, Lydia. The Web Testing Companion: The Insider’s Guide to Efficient and Effective Tests. Indianapolis, IN: John Wiley Publishing, 2003.

Nguyen, Hung Q., et al. Testing Applications on the Web: Test Planning for Mobile and Internet-Based Systems, 2nd ed. Indianapolis, IN: Wiley Publishing, 2003.

Splaine, Steven. The Web Testing Handbook. Orange Park, FL: STQE Publishing, 2001.

Research & Theory

Cognitive PsychologyCarroll, John M. (ed.). Interfacing Thought: Cognitive Aspects of Human-Computer Interaction. Cambridge, MA: MIT Press, 1987.

Daelemans, Walter and Antal van den Bosch. Memory-Based Language Processing. Cambridge , UK: Cambridge University Press, 2005.

Fischler, Martin and Oscar Firschein. Intelligence: the Eye, the Brain, and the Computer. Reading, MA: Addison-Wesley, 1987.

Gardner, Howard. Frames of Mind: The Theory of Multiple Intelligence. New York, NY: Basic Books, 1983.

Goldstein, E. Bruce. Cognitive Psychology: Connecting Mind, Research and Everyday Experience, 2nd ed. ?????: Wadsworth Publishing, 2007.

Gregory, R. L. Eye and Brain: The Psychology of Seeing. New York, NY: Oxford University Press, 1980.

Herriot, P. An Introduction to the Psychology of Language. London, UK: Methuen, 1970.

Smith, Edward E. and Stephen M. Kosslyn. Cognitive Psychology: Mind and Brain. ?????: Prentice Hall, 2006.

Solso, Robert L., Otto H. MacLin, and M. Kimberly MacLin. Cognitive Psychology, 8th ed. ?????: Allyn & Bacon, 2007.

Sternberg, Robert J. Cognitive Psychology, 5th ed. ?????: Wadsworth Publishing, 2008.

Stevens, Albert and Dedre Gentner (eds.). Mental Models. Hillsdale, NJ: Lawrence Erlbaum Associates, 1983.

Van Dijk, Teun A. and W. Kintsch. Strategies of Discourse Comprehension. New York, NY: Academic Press, 1983.

CommunicationConnors, Robert. Composition-Rhetoric: Backgrounds, Theory, and Pedagogy. ?????: University of Pittsburgh Press, 1997.

Doheny-Farina, Stephen (ed.). Effective Documentation: What We Have Learned from Research. Cambridge, MA: MIT Press, 1988.

Griffin, Emory A. A First Look at Communication Theory, 7th ed. ?????: Irwin/McGraw-Hill, 2008.

Kellogg, Ronald T. The Psychology of Writing. New York, NY: Oxford University Press, 1994.

Littlejohn, Stephen J. and Karen A. Foss. Theories of Human Communication, 9th ed. ?????: Wadsworth Publishing, 2007.

Miller, Katherine. Communication Theories: Perspectives, Processes, and Contexts. New York, NY: McGraw-Hill, 2004.

Shea, Renee H., Lawrence Scanlon, and Robin Dissin Aufses. The Language of Composition: Reading, Writing and Rhetoric. ?????: Bedford/St.Martin’s, 2007.

Spilka, Rachel. Writing in the Workplace: New Research Perspectives. Carbondale, IL: Southern Illinois University Press, 1993.

Ulijn, Jan M., and Judith B. Strother. Communicating in Business and Technology: From Psycholinguistic Theory to International Practice. Berne, Switzerland: Peter Lang, 1995.

Van Dijk, Teun A. Discourse and Context: A Sociocognitive Approach. Cambridge, UK: Cambridge University Press, 2008.