Best Practices for Adopting E-Signatures
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WWW.SIGNiX.COM
DIRECTOR OF PRODUCT MANAGEMENT
BEST PRACTICES for Adopting E-Signatures
Presented by John Harris
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©2014. All Rights Reserved
E-SIGNATURES? AN OBVIOUS CHOICE.
Faster Onboarding Clients can sign online, anywhere, anyGme.
Eliminate NIGO Documents
Clients and advisors can’t finish signing without filling mandatory fields.
Enhanced Legal Compliance
SEC/FINRA-‐compliant signatures produce legally defensible proof
of signing.
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Now What?
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START S M A L L
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Piloting E-Signatures
Start with a small use case. This gives your team and your clients time to get used to the process. It also gives you a chance to watch for potential snags and fix them before you scale your project.
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THINK
BIG
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Scaling E-Signatures
After a successful pilot, it’s time to scale your e-signature project to include other documents. Be sure to share your successes with other departments in your company that could benefit from e-signatures.
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! 3 million ciGzens ! E-‐signatures on
one form resulted in savings of more than $225K/year
San Diego County
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Start with limited scope
Don’t forget about the bigger picture
Target success in the small project before moving on
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DEFINE THE PROBLEM…
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What’s the Problem?
E-signatures should make your life easier, not harder. So as you plan to implement e-signatures, ask yourself, “What problem am I trying to solve?” This will give your project direction and will help you measure success.
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! 8000 members ! Paperwork is
#1 frustraGon of clients and employees
Alamo Federal Credit Union
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Clearly articulate your problem
E-signatures may not be the answer
Be open to new avenues of customer experience
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UNDERSTAND YOUR USE CASE
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ONBOARDING IS CRITICAL
N = 17 Source: CEB TowerGroup Wealth Management 2014 Technology Outlook Poll
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Where will technology best be applied?
Technology should directly address use case
Use case may not always be what you expect
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BUILD THE RIGHT TEAM...
... AND DON’T FORGET THE CHEERLEADERS
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Mario Monteiro SVP and COO/CIO
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!8000 members
!Paperwork is #1 frustration of clients and employees
! AcGve and engaged ! Working for firm’s success ! Thinking through problems
from user POV ! PosiGve outlook
MONEY CONCEPTS
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Creating a Team Adopting digital signatures doesn’t only affect one department in your company—it can impact everyone. That’s why it’s important to get your team on board at the beginning stages of your project. Adoption should involve people from across the business—from your compliance and legal teams to your clients. After all, a successful pilot in one department can easily translate to success in another department.
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Pull together your team (legal, compliance, business, clients)
Cheerleaders, but not ‘yes’ people
Don’t let advocacy cloud judgment… be vocal
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Joyful Exuberance
Utter Despair
VS.
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IMPLEMENTATION CYCLE Joyful Exuberance
U1er Despair
RFP / RESEARCH
CONTRACT SIGNATURE
PILOT / DEPLOYMENT
USAGE / ADOPTION
INITIAL TESTING & INTEGRATION REALITY SETS IN
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YOU ARE NOT ALONE!
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Be prepared for the ‘slings and arrows’ of implementation
Remember the long game
It DOES get better!
WHAT ELSE TO LOOK OUT FOR
Risk vs. Ease-‐of-‐use
Signer AuthenGcaGon
Document Lifecycle Clearing Firm Acceptance
Vendor Lock-‐In
Electronic Evidence Requirements
Regulatory Issues
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©2014. All Rights Reserved
QUESTIONS? Address 1203 Carter Street Cha_anooga, TN 37402
Phone 423-‐305-‐7052
Email – John Harris jharris@signix.com
@signixsoluGons
SIGNiXDigitalSignatures
DigitallySigned
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