Best Practices for Adopting E-Signatures

WWW.SIGNiX.COM

DIRECTOR OF PRODUCT MANAGEMENT

BEST PRACTICES for Adopting E-Signatures

Presented by John Harris

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©2014. All Rights Reserved

E-SIGNATURES? AN OBVIOUS CHOICE.

Faster Onboarding Clients can sign online, anywhere, anyGme.

Eliminate NIGO Documents

Clients and advisors can’t finish signing without filling mandatory fields.

Enhanced Legal Compliance

SEC/FINRA-‐compliant signatures produce legally defensible proof

of signing.

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Now What?

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START S M A L L

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Piloting E-Signatures

Start with a small use case. This gives your team and your clients time to get used to the process. It also gives you a chance to watch for potential snags and fix them before you scale your project.

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THINK

BIG

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Scaling E-Signatures

After a successful pilot, it’s time to scale your e-signature project to include other documents. Be sure to share your successes with other departments in your company that could benefit from e-signatures.

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!   3 million ciGzens !   E-‐signatures on

one form resulted in savings of more than $225K/year

San Diego County

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Start with limited scope

Don’t forget about the bigger picture

Target success in the small project before moving on

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DEFINE THE PROBLEM…

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What’s the Problem?

E-signatures should make your life easier, not harder. So as you plan to implement e-signatures, ask yourself, “What problem am I trying to solve?” This will give your project direction and will help you measure success.

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!   8000 members !   Paperwork is

#1 frustraGon of clients and employees

Alamo Federal Credit Union

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Clearly articulate your problem

E-signatures may not be the answer

Be open to new avenues of customer experience

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UNDERSTAND YOUR USE CASE

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ONBOARDING IS CRITICAL

N = 17 Source: CEB TowerGroup Wealth Management 2014 Technology Outlook Poll

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Where will technology best be applied?

Technology should directly address use case

Use case may not always be what you expect

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BUILD THE RIGHT TEAM...

... AND DON’T FORGET THE CHEERLEADERS

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Mario Monteiro SVP and COO/CIO

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!8000 members

!Paperwork is #1 frustration of clients and employees

!   AcGve and engaged !   Working for firm’s success !   Thinking through problems

from user POV !   PosiGve outlook

MONEY CONCEPTS

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Creating a Team Adopting digital signatures doesn’t only affect one department in your company—it can impact everyone. That’s why it’s important to get your team on board at the beginning stages of your project. Adoption should involve people from across the business—from your compliance and legal teams to your clients. After all, a successful pilot in one department can easily translate to success in another department.

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Pull together your team (legal, compliance, business, clients)

Cheerleaders, but not ‘yes’ people

Don’t let advocacy cloud judgment… be vocal

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Joyful Exuberance

Utter Despair

VS.

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IMPLEMENTATION CYCLE Joyful Exuberance

U1er Despair

RFP / RESEARCH

CONTRACT SIGNATURE

PILOT / DEPLOYMENT

USAGE / ADOPTION

INITIAL TESTING & INTEGRATION REALITY SETS IN

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YOU ARE NOT ALONE!

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Be prepared for the ‘slings and arrows’ of implementation

Remember the long game

It DOES get better!

WHAT ELSE TO LOOK OUT FOR

Risk vs. Ease-‐of-‐use

Signer AuthenGcaGon

Document Lifecycle Clearing Firm Acceptance

Vendor Lock-‐In

Electronic Evidence Requirements

Regulatory Issues

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QUESTIONS? Address 1203 Carter Street Cha_anooga, TN 37402

Phone 423-‐305-‐7052

Email – John Harris [email protected]

@signixsoluGons

SIGNiXDigitalSignatures

DigitallySigned

Best Practices for Adopting E-Signatures

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