Backup manager

N-able Backup Manager

How to maximize per-customer revenue through N-able Backup Manager

Presented by: Jason Murphy, Sr. Sales Engineer, MCSE, MCSE, MCP, A+jason.murphy@solarwinds.com

Presented By:

Jason MurphySr. Sales Engineer

LinkedIn Profile: http://goo.gl/j5l3Ug

Webinar FAQ

25min presentation + 5min Q&A

Copies will be emailed and posted online

Ask questions at any time

Agenda

1. Grow your business

2. Protect your customers business

3. Provide full service

N-able Backup ManagerHow to maximize per-customer

revenue through backup

Every week 140,000 hard disks drives crash in the United States*

If stacked end to end that would be as long as 153 football fields

* Failure Trends in a Large Disk Drive Population by Google Inc.Available at: http://static.googleusercontent.com/media/research.google.com/en//archive/disk_failures.pdf

Disaster recovery as a service market is expected to grow at

55.2% to $5.7Bn

According to the DR-as-a-Service report by MarketsandMarketsAvailable at http://www.prweb.com/releases/disaster-recovery-DRaaS/DR-as-a-service-market/prweb10641984.htm

1. Grow your business

More Services = More Revenue

Basic Service

• Remote Monitoring

• Maintenance

Full Service

• Maintenance

• Patch Management

• Managed Security

• Backup and Disaster Recovery

Running the numbers

Average Customer Makeup

• 2 Servers

• 20 Workstations

Suggested Customer Pricing

• $100-$150 per month

• $13 per month

60% MSP Margin

Total Potential

$450 per site

$5400 per year

100 Customers: $540 000 per year

But where do you start?

Find a great partner

• A partner, not a software provider

• Platform that makes you look great to your customer

• A plan to grow your business

Find great technology

• Recoverability• Industry-leading reliability means systems and data are recoverable when

you need it

• Flexibility• Hardware agnostic, hypervisor agnostic, cloud agnostic

• Quick Recovery Features• Simple data (file/folder) recovery with no system restore required!

• VirtualBoot – full system disaster recovery in 5 minutes!

• Automation• Integrated replication, consolidation, and verification of backups

• Define unique retention settings for on-site and off-site

• Provides peace of mind at scale

Make sure there is a great onboarding process

• Helps you get up to speed and setup the system for the first time

• There to help you as you are learning

• Quick to support when you need it

Great Partner

Great Technology

Great Onboarding

More Services & More Revenue

• Maintenance

• Patch Management

• Managed Security

• Backup and Disaster Recovery

2. Protect your customers business

90% of businesses losing data from a disaster are forced to shut down

within 2 years

Gartner

Available at: http://www.gartner.com/technology/research.jsp

Only 44% of businesses successfully recovered information after a recent data recovery event

“DR By the Numbers” ZertoAvailable at: http://www.zerto.com/blog/disaster-recovery-planning/dr-by-the-numbers/

53% of claimants never recoup the losses incurred by a disaster

“Disaster Recovery” DRSAvailable at: http://www.disasterrecoverysolutions.co.uk/disaster-recovery

Backup covers a variety of incidents• Server failure

• Hard drive failure

• Power outages

• Viruses

• Disgruntled employees

• Natural disasters

It Pays to Plan

You Need Professional Help: Report by Aberdeen GroupAs of July 07, 2014Available at: ftp://ftp.usmp.edu.pe/separatas/FIA/posgrado/doctorado/2011-2/Gestion%20de%20la%20Infraestructura%20de%20TI/articulos/Aberdeen%20Disaster-planning-recovery.pdf

3. Provide full service

Provide your customers with a BDR plan

Help them identify:

• Where their data is

• What services they depend on

• What is the restore priority

• How long can they live without each service

• How much downtime costs them

5 BDR Best PracticesAutomate Constrain Standardize Consolidate Isolate

“backup and recovery procedures could be reduced by 85-90% when automation and

new technologies were applied”

“Business Risk and the Midsized Firm” Randy Perry, Jean S. Bozman, Raymond BoggsAvailable at: https://www.mercurymagazines.com/pdf/HPINTELBRM1.pdf

As much as possible try to limit the number of different processors, operating

systems, database products, etc

Configurations and settings should be as cookie-cutter as possible to simplify

maintenance and recovery

Create a medium to long term plan to reduce the number of servers that must be managed and maintained

Provide protected storage space and business processes dedicated to the

backup of mission critical data

Summary

• Grow your businessDisaster recovery as a service market growing at 55.2%

• Protect their business“The survival rate for companies without a disaster recovery plan is less than 10%”

• Provide full serviceIf you won’t, your competitors will

Questions?

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N-central + Backup Manager

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http://goo.gl/1NFgwb

Legal Information

The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

Thank you

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