Backup manager

© 2015 N-able Technologies, Inc. All rights reserved. 1

N-able Backup Manager

How to maximize per-customer revenue through N-able Backup Manager

Presented by: Jason Murphy, Sr. Sales Engineer, MCSE, MCSE, MCP, [email protected]


Presented By:

© 2014 N-able Technologies, Inc. All rights reserved.

Jason MurphySr. Sales Engineer

LinkedIn Profile: http://goo.gl/j5l3Ug


Webinar FAQ

25min presentation + 5min Q&A

Copies will be emailed and posted online

Ask questions at any time



Agenda

1. Grow your business

2. Protect your customers business

3. Provide full service

© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.


N-able Backup ManagerHow to maximize per-customer

revenue through backup



Every week 140,000 hard disks drives crash in the United States*


If stacked end to end that would be as long as 153 football fields

* Failure Trends in a Large Disk Drive Population by Google Inc.Available at: http://static.googleusercontent.com/media/research.google.com/en//archive/disk_failures.pdf


Disaster recovery as a service market is expected to grow at


55.2% to $5.7Bn

According to the DR-as-a-Service report by MarketsandMarketsAvailable at http://www.prweb.com/releases/disaster-recovery-DRaaS/DR-as-a-service-market/prweb10641984.htm


1. Grow your business



More Services = More Revenue

Basic Service

• Remote Monitoring

• Maintenance

Full Service


• Maintenance

• Patch Management

• Managed Security

• Backup and Disaster Recovery



Running the numbers

Average Customer Makeup

• 2 Servers

• 20 Workstations

Suggested Customer Pricing

• $100-$150 per month

• $13 per month

60% MSP Margin

Total Potential

$450 per site

$5400 per year

100 Customers: $540 000 per year


But where do you start?



Find a great partner


• A partner, not a software provider

• Platform that makes you look great to your customer

• A plan to grow your business


Find great technology

• Recoverability• Industry-leading reliability means systems and data are recoverable when

you need it

• Flexibility• Hardware agnostic, hypervisor agnostic, cloud agnostic

• Quick Recovery Features• Simple data (file/folder) recovery with no system restore required!

• VirtualBoot – full system disaster recovery in 5 minutes!

• Automation• Integrated replication, consolidation, and verification of backups

• Define unique retention settings for on-site and off-site

• Provides peace of mind at scale



Make sure there is a great onboarding process

• Helps you get up to speed and setup the system for the first time

• There to help you as you are learning

• Quick to support when you need it



Great Partner

Great Technology

Great Onboarding

More Services & More Revenue


• Maintenance

• Patch Management

• Managed Security

• Backup and Disaster Recovery



2. Protect your customers business



90% of businesses losing data from a disaster are forced to shut down

within 2 years


Gartner

Available at: http://www.gartner.com/technology/research.jsp


Only 44% of businesses successfully recovered information after a recent data recovery event


“DR By the Numbers” ZertoAvailable at: http://www.zerto.com/blog/disaster-recovery-planning/dr-by-the-numbers/


53% of claimants never recoup the losses incurred by a disaster


“Disaster Recovery” DRSAvailable at: http://www.disasterrecoverysolutions.co.uk/disaster-recovery


Backup covers a variety of incidents• Server failure

• Hard drive failure

• Power outages

• Viruses

• Disgruntled employees

• Natural disasters



It Pays to Plan


You Need Professional Help: Report by Aberdeen GroupAs of July 07, 2014Available at: ftp://ftp.usmp.edu.pe/separatas/FIA/posgrado/doctorado/2011-2/Gestion%20de%20la%20Infraestructura%20de%20TI/articulos/Aberdeen%20Disaster-planning-recovery.pdf


3. Provide full service



Provide your customers with a BDR plan

Help them identify:

• Where their data is

• What services they depend on

• What is the restore priority

• How long can they live without each service

• How much downtime costs them



5 BDR Best PracticesAutomate Constrain Standardize Consolidate Isolate



“backup and recovery procedures could be reduced by 85-90% when automation and

new technologies were applied”


“Business Risk and the Midsized Firm” Randy Perry, Jean S. Bozman, Raymond BoggsAvailable at: https://www.mercurymagazines.com/pdf/HPINTELBRM1.pdf



As much as possible try to limit the number of different processors, operating

systems, database products, etc




Configurations and settings should be as cookie-cutter as possible to simplify

maintenance and recovery




Create a medium to long term plan to reduce the number of servers that must be managed and maintained




Provide protected storage space and business processes dedicated to the

backup of mission critical data




Summary

• Grow your businessDisaster recovery as a service market growing at 55.2%

• Protect their business“The survival rate for companies without a disaster recovery plan is less than 10%”

• Provide full serviceIf you won’t, your competitors will




Questions?


© 2015 N-able Technologies, Inc. All rights reserved. 33© 2014 N-able Technologies, Inc. All rights reserved.

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