Attributes of an Enterprise Social Network
Post on 01-Nov-2014
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At Headshift Asia Pacific we follow a user-centred design methodology, so our natural tendency is to shy away from feature lists. But in the interests of trying to describe what the software attributes of an enterprise social network could include, we have created this map - we suggest you to use this in an exploratory way, to help you decide what an enterprise social network will look like in your organisation. See this post for more http://www.headshift.com.au/our-blog/2012/08/30/what-is-an-esn/
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Software Attributes of an Enterprise Social Network (ESN)
Rich user profilesPersonal
filters & subscriptions
Externalusers or networks
Social CRM
Activity streams
Line of business app
integration
Service desk integration
Groups & permissions
User management
Social media analytics
Cross-platform & device support
Rich media content support
External content
Content management
BusinessPartners
Customers
Employees
Backend
Communityanalytics
Recognition & rewards
Public socialnetworks
Task & project management
Workflow
Unifiedcomms
James Dellow, Headshift Asia Pacific August 2012
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