AttitudeHow you help bridge the empowerment divide
by being more like Vanilla Ice.
Jessamyn West #cla15
#cla15#cla15
Robert Matthew
Van Winkle
Without a NetConfronting the Digital Divide
20112011
“If there was a problem, yo I’ll solve it”
#cla15
Where’s the tiny triangle that hides my
privacy settings?
1. Reframe negative
approaches.
stop
“You are not a bad
person. This is a bad website”
“The computer is
an advanced
calculator. It does not
have feelings or
motivations. It does not
dislike you.”
“Here’s how to create a good password. Now write it down.”
“Here’s why you have to
do that stupid
update…”
2. Connect problems with
solutions
collaborate
“Here’s how I do my own
tech support…”
“Here are other
organizations that can help with part of this…”
“You know who else has an
iPad? Sylvie from the
yoga studio…”
3. Provide constructive
feedback
listen
“You might have an
easier time if you
tried…”
“You are doing so
much better at this than when you started.”
#cla15
Thank you.Thank you.