Attitude How you help bridge the empowerment divide by being more like Vanilla Ice. Jessamyn West #cla15.

AttitudeHow you help bridge the empowerment divide

by being more like Vanilla Ice.

Jessamyn West #cla15

#cla15#cla15

Robert Matthew

Van Winkle

Without a NetConfronting the Digital Divide

20112011

Recap

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#cla15

“If there was a problem, yo I’ll solve it”

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Now

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#cla15

Where’s the tiny triangle that hides my

privacy settings?

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#cla15

#cla15

Teach Trust

1. Reframe negative

approaches.

stop

“You are not a bad

person. This is a bad website”

“The computer is

an advanced

calculator. It does not

have feelings or

motivations. It does not

dislike you.”

“Here’s how to create a good password. Now write it down.”

“Here’s why you have to

do that stupid

update…”

2. Connect problems with

solutions

collaborate

“Here’s how I do my own

tech support…”

“Here are other

organizations that can help with part of this…”

“You know who else has an

iPad? Sylvie from the

yoga studio…”

3. Provide constructive

feedback

listen

“You might have an

easier time if you

tried…”

“You are doing so

much better at this than when you started.”

#cla15

#cla15

#cla15

Thank you.Thank you.