ATLONA TECHNOLOGY Technical Support/Customer Service Training.
Post on 30-Mar-2015
224 Views
Preview:
Transcript
ATLONA TECHNOLOGYTechnical Support/Customer Service Training
Atlona has been in business for 8 years, starting with OEM projects
3.5 years ago, Atlona designed it’s own product market
34 people on staff, with 5 engineers Captured large market share in a variety of
markets, such as: Broadcast, Pro AV, Retail and OEM
Introduce solid innovative products into the market
Atlona provides solutions typically missing in most AV systems
ORANGE IGUANA?!BOTH MALE AND FEMALE IGUANAS DEVELOP AN ORANGE COLORATION DURING MATING SEASON TO DISPLAY DOMINANCE OVER THE REST OF THE PACK. THE ONES THAT ARE THE “ALPHA” OR THE BEST OF THE BEST STAY ORANGE ALL YEAR LONG.
ORANGE IGUANA?!BOTH MALE AND FEMALE IGUANAS DEVELOP AN ORANGE COLORATION DURING MATING SEASON TO DISPLAY DOMINANCE OVER THE REST OF THE PACK. THE ONES THAT ARE THE “ALPHA” OR THE BEST OF THE BEST STAY ORANGE ALL YEAR LONG.
ATLONA VS. COMPETITION
Atlona has been consistently first to market without sacrificing quality or using the field to test new products
Most of our products are priced mid-range compared to similar products from competition
Atlona Technologies is a dynamic manufacturing company poised on the leading edge of Audio Video technology.
TECHNICAL SUPPORT Technical support services attempt to help the user
solve specific problems with a product(s).
Educate the customer while trouble shooting.
Provide High product knowledge while trouble shooting.
Provide a solution for customer in a timely fashion.
Be Pro-Active with the customer.
Re-establish their confidence in ATLONA products.
CUSTOMER SERVICE “Customer service is a series of activities designed to
enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.“
Provide assistance for customer inquires regarding all operations of ATLONA.
Direct the customer to the correct department.
Ensure High quality customer service.
“Treat the Customer how you would like to be treated!”
Always Close, By asking if all there questions were answered, and if their all their problems were resolved today.
PHONE CALLS AND EMAIL(TECH AND CUSTOMER SERVICE.)
Technical Support Customer Service
**ALWAYS CHECK ALL VOICE MAILS AND EMAILS THROUGHOUT THE DAY! ESPECIALLY WHEN YOU ARRIVE,
AND WHEN YOU DEPART FROM WORK.**
REVIEW TECHNICAL/CUSTOMER SERVICE SUPPORT
Technical support services attempt to help the user solve specific problems with a product(s).
Educate the customer while trouble shooting.
Provide a solution for customer in a timely fashion.
Re-establish their confidence in ATLONA products.
Provide assistance for customer inquires regarding all operations of ATLONA.
Direct the customer to the correct department.
Ensure High quality customer service.
“Treat the Customer how you would like to be treated!”
Always Close, By asking if all there questions were answered, and if their all their problems were resolved today.
Technical SupportCustomer Service Support
ATLONA TECHNOLOGYProduct Training: Over View of AV knowledge and Terms
EDID
EDID stands for Extended Display Information Data. This is the data contained on each DVI display or HDMI sink.
The source device checks the display’s DVI or HDMI port for the presence of an EDID prom and uses the information inside to optimize the output video and/or audio format. All sink devices compliant to the DVI or HDMI specification must implement EDID.
DDC
DDC stands for Display Data Channel. In a video system, the vast majority of information flow occurs from a source to a sink where the video and/or audio travels. DDC provides a back channel from the sink to the source to indicate events like hot-plug. In addition, it allows the sink to communicate its display output capabilities back to the originating source device. Without this feature, devices like graphics cards or DVD players would have to guess at what video/audio formats a display would like to see. The DDC specification is currently at rev DDC-CI and is available from VESA (www.vesa.org).
HDMI
HDMI:HDMI (High-Definition Multimedia Interface) is a compact audio/video interface for transmitting uncompressed digital data.[1] It represents a digital alternative to consumer analog standards, such as radio frequency (RF) coaxial cable, composite video, S-Video, SCART, component video, D-Terminal, or VGA.
DVI
The Digital Visual Interface (DVI) is a video interface standard designed to provide very high visual quality on digital display devices such as flat panel LCD computer displays and digital projectors.
It is designed for carrying uncompressed digital video data to a display. It is partially compatible with the High-Definition Multimedia Interface (HDMI) standard in digital mode (DVI-D), and VGA in analog mode (DVI-A).
VGA
VGA: Video Graphics Array (VGA) refers specifically to the display hardware first introduced with the IBM PS/2 line of computers in 1987,[1] but through its widespread adoption has also come to mean either an analog computer display standard, the 15-pin D-subminiature VGA connector or the 640×480 resolution itself. While this resolution was superseded in the personal computer market in the 1990's, it is becoming a popular resolution on mobile devices.[2]
COMPOSITE
COMPOSITE: Composite video is the format of an analog television (picture only) signal before it is combined with a sound signal and modulated onto an RF carrier.
It is usually in standard formats such as NTSC, PAL, and SECAM. It is a composite of three source signals called Y, U and V (together referred to as YUV) with sync pulses. Y represents the brightness or luminance of the picture and includes synchronizing pulses, so that by itself it could be displayed as a monochrome picture. U and V represent hue and saturation or chrominance; between them they carry the color information.
COMPONENT
Component video is a video signal that has been split into two or more components. In popular use, it refers to a type of analog video information that is transmitted or stored as three separate signals.
Component video can be contrasted with composite video (NTSC, PAL or SECAM) in which all the video information is combined into a single line-level signal. Like composite, component-video cables do not carry audio and are often paired with audio cables.
S-VIDEO
Separate Video[1], more commonly known as S-Video, also called Y/C, and sometimes incorrectly [2] referred to as Super Video[3], is an analog video signal that carries video data as two separate signals: luma (luminance) and chroma (color).
This differs from composite video, which carries picture information as a single lower-quality signal, and component video, which carries picture information as three separate higher-quality signals. S-Video carries standard definition video (typically at 480i or 576i resolution), but does not carry audio on the same cable.
RESULTIONS FOR COMPUTERS
RESULUTIONS FOR TELEVISONS
High-definition video or HD video refers to any video system of higher resolution than standard-definition (SD) video, and most commonly involves display resolutions of 1,280×720 pixels (720p) or 1,920×1,080 pixels (1080i/1080p).
Standard-definition television (or SDTV) is a television system that has a resolution that meets standards but not considered either or neither enhanced-definition television (EDTV) or high-definition television (HDTV).
568B CAT5/6 TERMINATION
FIBER OPTICS
An optical fiber is made up of the core (carries the light pulses), the cladding (reflects the light pulses back into the core) and the buffer coating (protects the core and cladding from moisture, damage, etc.).
ATLONA TECHNOLOGY Product Training: Cables
PRODUCT CATEGORIES
CABLES
CABLES
Round
Flat
Plenum
1.3 & 1.4 Certified
ROHS, UL, CL2, 24K Gold plated Connectors.
HDMI
AT14030B-2
AT14032B-1
ATP14029L-15
CABLES
Single and Dual Link
DVI “Twisted pair” cable construction
UL and CL2 rated
High-Density triple shielding for maximum rejection of EMI and RFI
DVI/Plenum Dual Link DVI
ATP-14009L-15
AT-14010
ATD-14010L-15
CABLES
Bi-Directional
24k Gold Plated
UL CL2 Rated
Supports 1080p/1920x1200
DVI TO HDMI/HDMI TO DVI
AT14020-1
CABLES
Full digital audio signal, and supports HDCP AND DPCP
24k Gold plated connectors
ROHS Rated
UL CL2 Certified
Supported Resolutions: HDTV (all resolutions up to 1080p) Computer: (all resolutions up to WQXGA 2560x1600)
DISPLAYPORT MINI-DISPLAYPORT
Max. Resolution: up to 3840x2160
Display Port type: 1.2 the latest
Connects Many New Apple laptop or Desktops to monitors with mini display port
.
CABLES
HDTV Compatible ( max resolution 1080p ) PC or MAC Compatible ( max resolution WUXGA 1920x1200) 24k Gold Plated RGB ( VGA ) connectors
10mm PVC jacket CL2 rated ( covered with nylon sleeve ) UL ( CL2 ) and RoHs
VGA VGA TO DVI
HDTV Compatible ( max resolution 1080p ) PC or MAC Compatible ( max resolution UXGA 1920x1200) 24k Gold Plated RGB ( VGA ) connector 24k Gold Plated RGB ( DVI-A ) connector
10mm PVC jacket CL2 rated ( covered with nylon sleeve ) UL ( CL2 ) and RoHs
CABLES
RGBHV definition: Red, green, blue, horizontal, and vertical sync.
HDTV Compatible ( max resolution 1080p ) PC or MAC Compatible ( max resolution 2048 x 2048) Five BNC male to RGB ( VGA ) male 24k Gold Plated BNC connectors 24k Gold Plated RGB connector
Usable in opposite direction.
RGBHV(BNC) TO VGA.
VGA - RGBHV(BNC) VGA-COMPONENT
HDTV Compatible ( max resolution 1080p ) Triple RCA male to RGB male 24k Gold Plated 8-cut RCA connectors 24k Gold Plated RGB connector
9mm PVC jacket CL2 rated ( covered with nylon sleeve ) UL ( CL2 ) and RoHs
CABLES
Most common and the most universal connection that can be found in every home theater system.
Triple RCA male to Triple RCA male 24k Gold Plated connectors
UL standard rated CL 2 standard rated
COMPONENT COMPOSITE
A/V cable is specially designed to transfer analog video signal.
24k Gold Plated connectors composite audio/video cables in
our ULTRA SERIES have the following advantages: 1) Higher Density Shielding; 2) Higher Purity conductors; 3) Nylon Sleeve; 4) UL CL2 rating.
CABLES
Primarily used to interconnect video equipment like S-VHS players, DVD players, TV’s, audio/video receivers, cable and satellite receivers and any other type of equipment that can use this connection.
UL standard rated CL2 standard rated
24K Gold Plated connectors
Exclusively for our European customers our top end, SCART to SCART, triple shielded cable with Gold connectors.
Ideal for connecting DVD players, VHS players, satellite and cable boxes, LCD's, projectors, Plasma displays, HDTV's and much more.
24k gold plated connectors Oxygen Free Copper conductor cable
S-VIDEO SCART
CABLES
FLAT ROUND 10,12,14,16 GUAGE COPPER FREE
Optical Coaxial Analog Stereo Sub Woofer 6-Channel Audio
Cable
SPEAKER AUDIO
CABLES
Speaker
Subwoofer
Analog StereoCoaxial
Optical6-Channel
CABLES
XLR TO XLR CABLES
8-CHANNEL SNAKE CABLES
SPEAKON CABLES
ADAPTERS
PRO AUDIO
ATLONA TECHNOLOGY PRODUCT TRAINING: Adapters and Connectors
ADAPTERS AND CONNECTORS
24k Gold Plated DVI-D
High-Purity single-strand Copper conductors 100% Aluminum/Mylar shield
2 Nuts on the each DVI side of the adapter to secure adapter to the cable
HDMI AND DVI
ADAPTERS AND CONNECTORS
Display Port type: 1.2 the latest
designed for connecting Apple Computers/Monitors to Dell/HP Computers/Monitors.
1920x1200 or 1080p-3840x2160
DISPLAYPORT/MINI DISPLAY PORT
ADAPTERS AND CONNECTORS
Panel Mount screw threads VGA female to VGA female High Quality, VGA coupler. 15-pin
(female) to 15-pin (female).
VGA COMPONENT
Gold Plated Triple RCA female to Triple RCA female Color coded to Red/Green/Blue (RGB)
Gold RCA coupler. RGB style. Triple RCA (female) to triple RCA (female)
ADAPTERS AND CONNECTORS
Atlona's BNC connector is a perfect solution for those who want to make custom cables. Great quality gold plated BNC connector is designed to work with any type of RG6, RG59 or RG58 wire.
Solder Type Gold Plated 24K Gold Plated Connector
High Quality. Gold RCA coupler. Triple RCA (female) to RCA (female)
Gold Plated Triple RCA female to Triple
RCA female
BNC RCA
ATLONA TECHNOLOGYPRODUCT TRAINING: ACCESSORIES
ASSCESSORIES
HDMI / Single & Dual
COMPONENT With Audio
SPEAKERS
SPEAKER/VIDEO WALL PLATES
ASSCESSORIES LCD & PLASMA MOUNTS
LCD & PLASMA CEILING MOUNTS
Projector Mount
Stand
ASSCESSORIES
Power Plugs
Power Cords
Remotes
ATLONA TECHNOLOGYPRODUCT TRAINING: Switchers/Splitters/Amplifiers
SWITCHERS, SPLITTERS, AMPLIFIERS
SWITCHERS, SPLITTERS, AMPLIFIERS
3D CAPABLE
HDMI 1.3
HDCP COMPLIANT
SUPPORT 1080P
CAN RUN OFF CAT5/6 EXTENDERS.
PASSIVE AND ACTIVE
MATRIX CAPABLE
HDMI
SWITCHERS, SPLITTERS, AMPLIFIERS
Support High Resolution up to 1920x1200
Audio capable
Matrix capable
DVI
SWITCHERS, SPLITTERS, AMPLIFIERS
Passes High resolutions 1600x1200
With or Without Audio
Matrix able
BNC Connections available
Compatible Formats: RGBHV, YPrPb, RGB, Composite
VGA RGBHV
SWITCHERS, SPLITTERS, AMPLIFIERS
Support High Definition up to 1080p
Digital Audio
Compatible with PAL, SECAM AND NTSC.
Matrix able
High Video Bandwidth!
Carries signal to very long distances.
Compatible with PAL, SECAM AND NTSC.
Audio available as well
Matrix able
COMPONENT COMPOSITE
SWITCHERS, SPLITTERS, AMPLIFIERS
Very high resolutions up to 1080p
Matrix able
High Band Width
BNC Female connections
S-VIDEO BNC
SWITCHERS, SPLITTERS, AMPLIFIERS
High Band Width
Synchronizes input and output
Audio support available
3g/HD/SD SDI
SWITCHERS, SPLITTERS, AMPLIFIERS
Supports resolutions up to 2560 x 1600
Supports EDID switching and settings
Audio with USB
MINI DISPLAY PORT
SWITCHERS, SPLITTERS, AMPLIFIERS
ATLONA TECHNOLOGYProduct Training: Extenders
EXTENDERS
PASSIVE AND ACTIVE
EXTEND WITH CAT5/6/7
HIGH RESULTION UP TO 1080P
LONG DISTANCE RUNS
AUDIO AVAILABLE
HDMI AND DVI
EXTENDERS
PASSIVE AND ACTIVE
EXTENDS RESULTIONS UP TO 1920X1200
AUDIO AVAILABLE
VGA
EXTENDERS
PASSIVE AND ACTIVE Supports component
composite video and L/R stereo audio
Long Transmission distances
AUDIO CAPABLE
PASSIVE AND ACTIVE
EXTENDS VIDEO TO LONG RUNS
AUDIO CAPABLE
COMPONENT COMPOSITE
EXTENDERS
Long distance up to 10 KM.
L-C Type fiber optic High Resolutions
Extend RS232 signal up to 825 ft.
3G/HD/SD SDI RS232
EXTENDERS
Extends Mini display port up to long distances.
Supports High Resolution
Mini Display Port FIBER
FIBER EXTENTION AVAILABLE TO!
VGA, DVI, 3GSDI, AND Much more!
ATLONA TECHNOLOGYProduct Training: Converters and Scalers
CONVERTERS AND SCALERS
Display VGA signal to TV’S High resolutions up to
1080p Wireless and Wired Audio available Scales Picture
Convert PAL to NTSC or NTSC to PAL
Supports High resolution
Scales pictures All sorts of connections
PC TO TV PAL AND NTSC
CONVERTERS AND SCALERS
Convert optical to coaxial
Convert analog to digital
Converts DVI signal to Mini Display Port
Converts HDMI to Mini display port
Scales picture.
AUDIO ONLY Mini Display Port
CONVERTERS AND SCALERS
Converts and scales different signals to HDMI.
Passive and Active Supports High
Resolution up to 1080p
Converts and scales different signals to DVI.
Supports High Resolutions
HDMI DVI
CONVERTERS AND SCALERS
SUPPORTS HIGH RESULTION
CONVERTS DIFFERENT SIGNALS TO VGA
AUDIO CAPABLE
SUPPORTS HIGH RESULTION
CONVERTS DIFFERENT SIGNALS TOCOMPONENT
AUDIO CAPABLE
VGA COMPONENT
CONVERTERS AND SCALERS
Supports 1080P HDCP compliant on
some models* Extremely fast
conversion
3G/HD/SD-SDI
ATLONA TECHNOLOGYProduct Training: Wireless Products
WIRELESS
Supports Resolution up to 720 P
Extends Wireless 30 ft
Passes VGA or HDMI with Audio
ATLONA TECHNOLOGYProduct Training:
3D Capable/Signal Generators/Display
3D CAPABLE
SUPPORTS 3D CONTENT
Passive and Active
High resolution and quality
3D HDMI
SIGNAL GENERATOR
Atlona Technologies AT-3GSDI500 3G/HD/SD-SDI Pattern Generator is an advanced SDI pattern generator with multi-format (3G/HD/SD) and multi-pattern support. Besides still and moving video test patterns, other features such as audio (SMPTE-291M) are also provided.
GENERATOR
DISPLAY
SUPPORTS 1080P
EDID MEMORY
HDMI 1.3B
BUILT IN SPEAKER
DISPLAY
top related