Anne Morgan & Gareme Webb - Transforming Adult Outpatient Environments to Meet the Needs of Children
Post on 01-Nov-2014
344 Views
Preview:
DESCRIPTION
Transcript
Christchurch HospitalNew Zealand
Anne Morgan & Graeme Webb
Transforming Adult Outpatient Environments to Meet
the Needs of Children
k
The Journey
Towards Excellence in Children’s Healthcare 2012
Hagley Park Christchurch New Zealand
Christchurch Hospital
Demographics• 54,000 children are seen in outpatient facilities at
Christchurch Hospital
• 16,000 of these are seen in a dedicated Children’s outpatient facility
• Adult Outpatient areas where children are seen are:
Orthopedics, Eyes, ENT, Plastics, Dental, Neurosurgery, Dermatology, Physiotherapy, Speech Language Therapy and Nutrition Services
The ProjectChild Health Services, Canterbury District Health Board and the Family Advisory Council undertook a survey of all out patient areas where children were seen.
Firstly there is a need to acknowledge Traci Stanbury from the Family Advisory Council who undertook this project.
Why do it? To provide information for the development of new facilities
Method-Research DesignQuestions were developed after reviewing relevant literature
Questionnaire that consisted of 30 questions was trialled in Children's Outpatients
The final survey comprised of 20 Y/N questions and three opened ended questions
Data was then collected from 10 different Outpatient waiting areas including Children’s over a one month period
Results
47% said they preferred a child friendly waiting area
7% said they did not mind the adult friendly waiting area
46% did not mind either way
Recommended Changes to Waiting Area
What would improve your Childs experience?
Where to from here?
Our Choices
Not to do anything!
Don’t listen to our users and move forward withre-designing and improvement
Develop a partnership with users and co-design improvements to outpatient environments
Child Friendly?????
Experience Based Design
The Four Steps of ebd
Eye Outpatients
23 surveys completed
The waiting room was cold The waiting room needs colourNot enough reading materialThe toys are good for kids – can you get more?More activities geared towards older children 8+.
Solutions from those in the know!More toys Colouring areaBigger child play area, more child friendly like at Paediatric OutpatientsBooks and toys about eyesBetter reading materialChildren's postersNewer toys, games, trucks, aeroplanes, Lego, more chalk
What worked well!
Trial of the survey was conducted to evaluate the acceptability of the tool by consumers
Acceptance of the survey by the consumer groups and staff
Consumer administrating the survey
Challenges
Breaking down perceived barriers to change
Maintaining momentum with key stakeholders
Long Way To Go!
- Started to develop a DVD Library- Staff survey- In-depth interviews - Eye department to identify interested consumers to
be part of the working group- Working group to come up with solutions- Identify a mechanism to gain continuous feedback
Are we there yet?
Questions?
Thank You!
top related