An alternative approach to housing management in remote communities · 2015-03-18 · An alternative approach to housing management in remote communities Hal Bisset Ward Bisset ...

An alternative approach to

housing management in

remote communities

Hal Bisset

Ward Bisset Consulting

March 2015

Healthy Homes

Healthy People

Healthy Communities

Housing & Health

...building sustainable communities...

Housing & the physical environment...

Housing

Power

Water

Rubbish

Waste Roads

Animals

Pests

Housing & the social environment...

Housing

Emergency Services

Health

Schools

Aged care Family

Support

Mental Health

Drug & Alcohol

4 Ward Bisset Consulting

Housing & the economic environment...

Industry Training Work

Income Housing

costs

Housing & financial viability- supply

Community Equity

Philanthropic Grants

Government Investment

Bank Debt

Housing Capital Account

Land

Services

Design & Planning

Construction

Consultants

Project management

Housing & financial viability - management

Rental Payments

Rental Subsidies

Government Subsidies

Housing Management Account

Insurance

Utilities connections

Responsive Maintenance

Planned Maintenance

Administration Interest Payments

Lessons for housing management in remote communities...

Integrated & place based Community engagement

Commercial focus Professionally managed

Housing Management

A community housing model for remote communities...

Indigenous Community Governance Organisation

Registered Community

Housing Organisation

Responsible Government

Housing Agency

Resident

Housing Advisory

Committee

Maintenance Contractors

Transparent & responsible financial management...

Remote Community Housing Management

Trust Account

Responsible

Government Housing Agency

Tenant

Administration Costs

Community Engagement

Costs

Maintenance Costs

Property Costs

Registered Community

Housing Organisation

Working with communities through clear roles...

Housing Advisory Committee Community Housing Organisation

Represent Indigenous Community Governance Organisation

Consult with HAC in accordance with agreed Memorandum of Understanding

Advise CHO on housing priorities particularly maintenance priorities

Manage all dwellings in accordance with the Residential Tenancies Act

Advise CHO on relevance and implementation of policies and procedures

Manage all dwellings in accordance with agreed culturally relevant policies and procedures

Support CHO in application of agreed policies and procedures

Maintain all dwellings in accordance with agreed health and safety standards

Advise CHO on allocation of vacant dwellings

Engage Tenancy and Property Management Officers from the local community where possible

Providing the right staff on the ground...

Community Housing Manager

Property Maintenance

Officer

Tenancy Management

Officer

Maintenance Contractor

Keeping the rules relevant, simple and understandable...

The Rules The Reasons

Pay the rent If the rent is not paid then the houses will not be maintained and everyone in the community suffers.

Look after the property If you don't look after the property then it will become a safety risk and a health hazard for all of those who live in the house.

Respect your neighbours If you don't respect your neighbours how can you expect them to respect you - respect means people remain safe, children get to sleep, rubbish does not build up and properties are not damaged.

Managing the risks to both community & government

Responsible Government Agency

Regulator

Funder

Registered Community Housing Organisation

Central

Indigenous Community Corporation A

Indigenous Community Corporation B

Indigenous Community Corporation C

Registered Community Housing Organisation

Northern

Indigenous Community Corporation X

Indigenous Community Corporation Y