Accountability rocks soccnx2

Didn't you see my Status Update!?Accountability and the Modern

Employee

Keith Brooks Professional Services Manager

@lotusevangelist kbrooks@rockteam.com

Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks

Milward and Provan, in a 2006 report forthe IBM Center for The Business ofGovernment, observed that " . . .maintaining accountability is critical fornetwork performance and for continuedflow of resources.“

“Until the accountability issue isresolved, increasing the use ofcollaborative networks will be difficult.“

“If an organization has its processes run through theirsocial network, it’s easy to see who is completing thework and when.“

“High achievers become much easier to spot andperpetual slackers will have a much more difficult timesliding under the radar.“

“This kind of accountability may not be extremelypopular to begin with, but increased transparencyin how processes are handled, and knowingexactly who does what, cannot be anything butpositive.”

http://smartsocialmedia.com/enterprise-social-media-collaboration-whats-and-whys/

http://mrg.bz/eqQ8IF

How Management sees you…

http://mrg.bz/qSKR7H

How you want Management to see you

Short on Time, Not on Ideas

All new answers of “did you read my ….”

Email vs. Status Updates

Blogs vs. Wikis

Management doesn’t care (usually)

– They also don’t read status updates…regularly

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EMAIL ESN

Peberholm and the Bridge from Denmark to Sweden

Accountability Depths of HellMethod Accountability Limitations

Email Yes, but… Synchronous and AsynchronousSMS Not Really VERY Asynchronous

IM No Only works when online, Security

What’s App? No ONLY works on phones…

Twitter No Only works when online, Security

Status Updates

Yes, but…If email notifications turned on, see Email, else only works when online

Facebook ROTFLMAO Security, integration to the Enterprise

Pager Never was Too many reasons to list

Milward and Provan, in their 2006report for the IBM Center for TheBusiness of Government, observed…

"Network managers have a majorresponsibility to ensure that those whoparticipate in a network are responsiblefor their share of network activities andare held accountable for their actions."

But what constitutes "accountability"in a networked, interdependentenvironment?

“A lot goes into making a technology adoption decision, such as your current platforms, your current capabilities, what you need to be able to do.

Alignment and accountability can provide valuable input in developing your technology road map and your

process and skills requirements.”

Laura Patterson, @LauraVEM, president andfounder VisionEdge Marketing http://goo.gl/E845MA

Clarify each individual’s responsibility and authority

within the scope of their role. Ensure that expectations

are clearly understood.

Make sure employees have someone to “answer to”,

not only for accountability, but also for guidance and

leadership.

Let the front line handle the details as long as progress

is made toward goals. Clarify authorities and

accountabilities if not.

Verify that the organizational structure supports

effective communication.

Establish clear lines of communication, authority, and accountability

http://www.slideshare.net/Social_Shawna/leadership-excellence-the-disney-model

Disney Institute Training Manual: The Disney Approach to Leadership Excellence

A Manager’s Guide to Choosing and Using Collaborative Networks

Millward and Provan (2006)

Managers of effective networks focus on five tasks:

1. Management of accountability

2. Management of legitimacy

3. Management of conflict

4. Management of design, or governance

5. Management of commitment

http://www.businessofgovernment.org/sites/default/files/CollaborativeNetworks.pdf

Merge Your Worlds

• Configure IBM Connections to email you more? Maybe?

• XXXX – Sorry can’t publish this yet, under NDA

• Stop using email

• Be Stubborn and Train Management and Peers

• OR….

http://www.opusneo.dk

“Its super supereasy”Neo.Dashboardleverages what you already have in place in your environment. By using the Domino platform, you can easily integrate your existing Domino Applications, Mail & Calendar and your social network platform, IBM Connections.

Neo.Dashboard

Further Readings1. Proceedings of the 9th International Conference on Dependability and

Complex Systems DepCoS-RELCOMEX. June 30 – July 4, 2014, Brunów, Poland http://goo.gl/zbEmM4

2. Saeed M Alqahtani, Sultan Alanazi, Derek McAuley, The Role of Enterprise Social Networking (ESN) on Business: Five Effective Recommendations for ESN, Proc. Conf. Dependability and Complex Systems DepCoS-RELCOMEX. 2014

3. http://www.businessofgovernment.org/sites/default/files/ConflictsCollaborativeNetworks.pdf

4. http://www.businessofgovernment.org/sites/default/files/CollaborativeNetworks.pdf

5. Project MUSE - http://goo.gl/lxVAqt and http://muse.jhu.edu/books/9781589015845?auth=0

www.rockteam.com

@lotusevangelist kbrooks@rockteam.com

Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks

“In politics, collaboration is often seen as a negative. Politicians should start collaborating more with their rival parties to rebuild their countries.”Richard Branson, Founder Virgin Groups

http://mrg.bz/gPEgSD

Milward and Provan, in a 2006 report for the IBMCenter for The Business of Government, observed that ". . . maintaining accountability is critical for networkperformance and for continued flow of resources.“Until the accountability issue is resolved, increasingthe use of collaborative networks will be difficult.

"Network managers have a major responsibility toensure that those who participate in a network areresponsible for their share of network activities and areheld accountable for their actions." But whatconstitutes "accountability" in a networked,interdependent environment?