Didn't you see my Status Update!? Accountability and the Modern Employee Keith Brooks Professional Services Manager @lotusevangelist [email protected] Blog: http:// blog.vanessabrooks.com http ://about.me/keithbrooks
Jul 02, 2015
Didn't you see my Status Update!?Accountability and the Modern
Employee
Keith Brooks Professional Services Manager
@lotusevangelist [email protected]
Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks
Milward and Provan, in a 2006 report forthe IBM Center for The Business ofGovernment, observed that " . . .maintaining accountability is critical fornetwork performance and for continuedflow of resources.“
“Until the accountability issue isresolved, increasing the use ofcollaborative networks will be difficult.“
“If an organization has its processes run through theirsocial network, it’s easy to see who is completing thework and when.“
“High achievers become much easier to spot andperpetual slackers will have a much more difficult timesliding under the radar.“
“This kind of accountability may not be extremelypopular to begin with, but increased transparencyin how processes are handled, and knowingexactly who does what, cannot be anything butpositive.”
http://smartsocialmedia.com/enterprise-social-media-collaboration-whats-and-whys/
http://mrg.bz/eqQ8IF
How Management sees you…
http://mrg.bz/qSKR7H
How you want Management to see you
Short on Time, Not on Ideas
All new answers of “did you read my ….”
Email vs. Status Updates
Blogs vs. Wikis
Management doesn’t care (usually)
– They also don’t read status updates…regularly
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EMAIL ESN
Peberholm and the Bridge from Denmark to Sweden
Accountability Depths of HellMethod Accountability Limitations
Email Yes, but… Synchronous and AsynchronousSMS Not Really VERY Asynchronous
IM No Only works when online, Security
What’s App? No ONLY works on phones…
Twitter No Only works when online, Security
Status Updates
Yes, but…If email notifications turned on, see Email, else only works when online
Facebook ROTFLMAO Security, integration to the Enterprise
Pager Never was Too many reasons to list
Milward and Provan, in their 2006report for the IBM Center for TheBusiness of Government, observed…
"Network managers have a majorresponsibility to ensure that those whoparticipate in a network are responsiblefor their share of network activities andare held accountable for their actions."
But what constitutes "accountability"in a networked, interdependentenvironment?
“A lot goes into making a technology adoption decision, such as your current platforms, your current capabilities, what you need to be able to do.
Alignment and accountability can provide valuable input in developing your technology road map and your
process and skills requirements.”
Laura Patterson, @LauraVEM, president andfounder VisionEdge Marketing http://goo.gl/E845MA
Clarify each individual’s responsibility and authority
within the scope of their role. Ensure that expectations
are clearly understood.
Make sure employees have someone to “answer to”,
not only for accountability, but also for guidance and
leadership.
Let the front line handle the details as long as progress
is made toward goals. Clarify authorities and
accountabilities if not.
Verify that the organizational structure supports
effective communication.
Establish clear lines of communication, authority, and accountability
http://www.slideshare.net/Social_Shawna/leadership-excellence-the-disney-model
Disney Institute Training Manual: The Disney Approach to Leadership Excellence
A Manager’s Guide to Choosing and Using Collaborative Networks
Millward and Provan (2006)
Managers of effective networks focus on five tasks:
1. Management of accountability
2. Management of legitimacy
3. Management of conflict
4. Management of design, or governance
5. Management of commitment
http://www.businessofgovernment.org/sites/default/files/CollaborativeNetworks.pdf
Merge Your Worlds
• Configure IBM Connections to email you more? Maybe?
• XXXX – Sorry can’t publish this yet, under NDA
• Stop using email
• Be Stubborn and Train Management and Peers
• OR….
http://www.opusneo.dk
“Its super supereasy”Neo.Dashboardleverages what you already have in place in your environment. By using the Domino platform, you can easily integrate your existing Domino Applications, Mail & Calendar and your social network platform, IBM Connections.
Neo.Dashboard
Further Readings1. Proceedings of the 9th International Conference on Dependability and
Complex Systems DepCoS-RELCOMEX. June 30 – July 4, 2014, Brunów, Poland http://goo.gl/zbEmM4
2. Saeed M Alqahtani, Sultan Alanazi, Derek McAuley, The Role of Enterprise Social Networking (ESN) on Business: Five Effective Recommendations for ESN, Proc. Conf. Dependability and Complex Systems DepCoS-RELCOMEX. 2014
3. http://www.businessofgovernment.org/sites/default/files/ConflictsCollaborativeNetworks.pdf
4. http://www.businessofgovernment.org/sites/default/files/CollaborativeNetworks.pdf
5. Project MUSE - http://goo.gl/lxVAqt and http://muse.jhu.edu/books/9781589015845?auth=0
www.rockteam.com
@lotusevangelist [email protected]
Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks
“In politics, collaboration is often seen as a negative. Politicians should start collaborating more with their rival parties to rebuild their countries.”Richard Branson, Founder Virgin Groups
http://mrg.bz/gPEgSD
Milward and Provan, in a 2006 report for the IBMCenter for The Business of Government, observed that ". . . maintaining accountability is critical for networkperformance and for continued flow of resources.“Until the accountability issue is resolved, increasingthe use of collaborative networks will be difficult.
"Network managers have a major responsibility toensure that those who participate in a network areresponsible for their share of network activities and areheld accountable for their actions." But whatconstitutes "accountability" in a networked,interdependent environment?