Transcript
The Power to CommunicateWe build amazing contact center software and offer an open API that provides the building blocks for
voice, text, email, and direct mail integrations. What makes us different is that our roots are in telecom (we
are a registered telephone carrier) and we have evolved into a software company. This allows us to pass
down extra cost savings to customers, offer access to 24/7 U.S. Based Support, and provide redundancy
through multiple company-owned data centers across North America.
Company Snapshot
98.9% Avg. Customer Satisfaction Rating in 2015*2015 Customer Service Leader of the Year2015 Best Entrepreneurial Companies in America
*Verified by ZenDesk
Smart SupportOur customers trust us with business-critical solutions, and it’s a
responsibility we don’t take lightly. We maintain one of the highest
customer satisfaction ratings in the industry, while supporting thousands
of customers worldwide.
Enjoy the peace of mind that comes with knowing your company has one
of the best teams in the industry monitoring and supporting your business.
Your success is our success and that’s why we’re available 24/7, 365. Contact us anytime with questions and we’ll work with you.
Availability
Business is better when it’s done with people that you like, and that’s why we treat our customers like family.
Friendliness
During 2015, our average customer satisfaction score was 98.9%*, and we continue to improve each year.
Satisfaction
Your questions will always be answered and we take pride in how quickly we respond and resolve support tickets.
Response Time
“What really made Ytel stand out for us was the team behind it. The tech is great; plus, I feel more like I have a partner with Ytel, rather than just a service provider.”
- AC, CEO at Drips.com
*Verified by ZenDesk
Our NetworkYtel’s roots are in telecom and over the last few years, we’ve evolved into
a software company. Because of this, we can provide our customers with
an entire new level of support. You will have peace of mind knowing that
we are in control of connectivity, call quality, and security. The secret sauce
to owning our own network is having multiple data centers across North
America, allowing us to provide redundancy for our customers.
Ytel has Tier-1 connectivity with direct access and relationships with the world’s top data and voice carriers.
Connectivity
Ytel engineers proactively monitor all of our systems 24/7, 365.
Monitoring
Company owned state-of-the-art facilities with SSAE16/SOC 1 compliant security.
Infrastructure
All Ytel engineers go through extensive training and certifications before working within our network.
Engineers
Technology Partners
Our SolutionsYtel supports over 35 million outbound and
inbound interactions daily, increasing revenue
and maximizing efficiency for our customers. Our
primary focus is developing cost effective solutions
that allow businesses to work smarter and save
money. We are a full-service telephone carrier,
meaning when you do business with us, there is
no middle man to inflate voice costs. This is a cost
savings area for businesses of all sizes, and one of
the reasons why our customers choose Ytel.
“Ytel is not just a vendor, they’re a partner. They help us be more efficient in our business, and we both grow organically because of that. It’s a healthy symbiotic relationship.”
- Nick Long, CEO at MediaMix 365
Built to power inbound and outbound communication for contact centers, marketing, and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Scale from 5 to 1,000+ agents within minutes and select from an advanced feature set that supports your business needs from a high level. Supercharge your CCC with a family of built-in apps that are ready for use.
A unified communications API that provides the building blocks for businesses to communicate more efficiently with customers. It’s one platform that supports voice, text, email, and direct mail.
Fifth Generation Cloud Contact CenterInbound | Outbound | Blended
Support your agents by providing software that utilizes advanced features
to optimize the structure of your business. Increase your contact center’s
overall productivity and meet your goals in the most efficient environment
possible. Scale agents in real-time, allowing your business to operate
at peak performance all day. Custom settings can support your contact
center in adjusting agent roles to meet inbound and outbound call volume
needs automatically.
No additional hardware is required to run X5 besides a computer, headset, and internet connection.
Cloud-Based
Gain insight into your analytics, including call completion and agent performance, resulting in cost savings.
Advanced Reporting
Transcribe and archive audio files efficiently in minutes, using our advanced speech-to-text technology.
Call Recordings
Integrate with over 100 industry leading software providers and every CRM on the market with an open API.
Open API
Ytel’s solutions continue to break new ground within the past year, benefiting its customers around the world, and we are excited to have them featured on our top companies list.”
- Harvi Sachar, Publisher and Founder at CIO Review
Maximize Agent Performance
X5 Agent Interface
Turnkey FeaturesEverything you need to propel your business forward is what Cloud Contact
Center delivers. Customize the features you want, and we’ll build the ones
you need. Whether your contact center is inbound or outbound, we offer
features that are designed to optimize the entire process for your business.
Call Dispositions
Custom Web Pops
Agent Chat
Built-In Softphone
Dynamic HTML Scripting
Custom Data Fields
Pause Code Tracking
Call Tracking
Agent Lead Search
Advanced Reporting
Agent Performance ReportAgent Time CardsCall Detail ExportInbound Report by CampaignInbound Report by Individual DID
View reports how you need to, when you need to. Set filters and customize reports allowing your contact center to run smarter and more efficiently. Reporting features will help you break down the data and focus on what works and what needs improvement. Advanced reporting provides agent performance reports, time cards, call detail and much more. It all comes down to what you need.
Local, Toll Free and Vanity NumbersQueue Priority RoutingList Performance ReportingOutbound Calling Report by CampaignPerformance Comparison Report
IVR Survey ReportsLead Detail ExportList Penetration ReportInbound Campaign ReportingInbound Color Notifications
Popular Integrations
We built X5 knowing that the power of this solution isn’t defined by what
it can do on it’s own, but what it can do with the other tools your business
relies on. X5 integrates with nearly every CRM, and with over 100 other
industry leading providers.
Highlighted Features
One-click post data to CRMAuto update CRM after call dispositionClick to call with phone numbers in your CRMSynchronize CRM with lists
Inbound | Outbound | BlendedCustomize your Contact Center by selecting specific features to enhance
inbound, outbound, or blended calling. X5 is a solution that works seamlessly to
maximize efficiency, increase agent productivity, and improve key performance
indicators (KPIs).
After Hours and Overflow RoutingAgent and Dept Hosted VoicemailsAutomatic Call Distribution (ACD)Automatically Call Back Queue AbandonsCustom Agent Audio PromptsCustom Greetings and Hold MusicDirect Agent Phone ExtensionsInbound Call FilteringInbound Campaign ReportingInbound Color NotificationsLocal, Toll and Vanity NumbersQueue Priority RoutingSkills Based RoutingVoicemail to EmailWait Time and Hold Time OptionsWeb Based IVR Editor
Inbound Features
Agent or Campaign CallbacksAlternate Number DialingAnswering Machine DetectionArea Code Caller ID (ACCID)Custom Recycling RulesCustom Safe-Harbor SettingsCustom Transfer PresetsExternal and Internal Call TransferList Override OptionsManual, Preview, Progressive, Click to Call, Power and Predictive DialingMulti-List DialingOutbound Campaign ReportingOutbound Lead PostingPercentage Dialing by ListPre-Recorded Answering Machine DropsReal-Time Lead Posting with Instant Calling
Outbound Features
A family of built-in apps supercharge Cloud Contact CenterBy developing new technology, Ytel provides our customers with a unique way
to customize solutions to meet their business needs. The X5 app marketplace
continues to propel Cloud Contact Center forward as one of the industry’s most
competitive leaders.
LeadBeam is an app designed for the lead generation industry. Lead sellers can better manage, distribute and track leads in-real time with lead buyers. Optimizing the lead process with LeadBeam allows businesses to maximize revenue opportunities with every lead and remove the manual process of lead delivery.
VoicePath is advanced soundboard technology that allows agents to easily respond to inbound and outbound calls through strategic pre-recorded audio files, simply with the press of a button. Guiding agents through conventional logic enables them to navigate all potential call outcomes and optimize script performance.
Transcribe and index audio files with VoiceAnalytics. Modify your call recordings through the detection and redaction of secure credit card information or other proprietary data. Advantages of keyword spotting and call analytics provide a proactive approach to agent coaching, compliance and real-time notifications.
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One API. No boundaries.message360° is a unified communications API that provides businesses with
the building blocks to communicate more efficiently with customers. It’s one
platform that supports voice, text, email, and direct mail. The infrastructure
is built with layers of redundancy already in place. Built by developers, for
developers.
Don’t have easy access to developers? Let’s talk. Our professional services
team can build just about anything you can imagine.
Voice communication through mobile and web apps.
Voice
Automate marketing and transactional emails.
Programmatically send and receive text messages.
Text
Customize, automate, and track direct mail at scale.
Direct Mail
Communication Channels
Voice
Features
InboundOutboundConferencing IVRAutomated TranscriptionNotifications and AlertsSurveys and Polls Custom/ Verified Caller IDsCall TrackingVanity Search Convert Text to Voice
Text
Features
Short CodesNotifications and AlertsTwo Way CommunicationSurveys and PollsToll Free Messaging
Marketing
Special OffersAutomated ResponsesProduct InformationDigital Magazines or NewslettersInternal and External UpdatesLead Nurturing
Transactional
ReceiptsPassword ResetDouble Opt-InNotificationsShipping Confirmations
Direct Mail
Features
PostcardsLettersChecksArea mail
Verification
Address verificationRegular mailCertified mail
Capabilities
Visit message360.com
Want to know more?Visit ytel.com or give us a call.
(800) 382-4913
Let’s Be Friends!
Ytel Headquarters 27422 Portola Parkway, Suite 100Foothill Ranch, CA 92610
#AskYtel
© 2016 Ytel | ytel.com | (800) 382-4913
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