About Ytel

The Power to CommunicateWe build amazing contact center software and offer an open API that provides the building blocks for

voice, text, email, and direct mail integrations. What makes us different is that our roots are in telecom (we

are a registered telephone carrier) and we have evolved into a software company. This allows us to pass

down extra cost savings to customers, offer access to 24/7 U.S. Based Support, and provide redundancy

through multiple company-owned data centers across North America.

Company Snapshot

98.9% Avg. Customer Satisfaction Rating in 2015*2015 Customer Service Leader of the Year2015 Best Entrepreneurial Companies in America

*Verified by ZenDesk

Smart SupportOur customers trust us with business-critical solutions, and it’s a

responsibility we don’t take lightly. We maintain one of the highest

customer satisfaction ratings in the industry, while supporting thousands

of customers worldwide.

Enjoy the peace of mind that comes with knowing your company has one

of the best teams in the industry monitoring and supporting your business.

Your success is our success and that’s why we’re available 24/7, 365. Contact us anytime with questions and we’ll work with you.

Availability

Business is better when it’s done with people that you like, and that’s why we treat our customers like family.

Friendliness

During 2015, our average customer satisfaction score was 98.9%*, and we continue to improve each year.

Satisfaction

Your questions will always be answered and we take pride in how quickly we respond and resolve support tickets.

Response Time

“What really made Ytel stand out for us was the team behind it. The tech is great; plus, I feel more like I have a partner with Ytel, rather than just a service provider.”

- AC, CEO at Drips.com

*Verified by ZenDesk

Our NetworkYtel’s roots are in telecom and over the last few years, we’ve evolved into

a software company. Because of this, we can provide our customers with

an entire new level of support. You will have peace of mind knowing that

we are in control of connectivity, call quality, and security. The secret sauce

to owning our own network is having multiple data centers across North

America, allowing us to provide redundancy for our customers.

Ytel has Tier-1 connectivity with direct access and relationships with the world’s top data and voice carriers.

Connectivity

Ytel engineers proactively monitor all of our systems 24/7, 365.

Monitoring

Company owned state-of-the-art facilities with SSAE16/SOC 1 compliant security.

Infrastructure

All Ytel engineers go through extensive training and certifications before working within our network.

Engineers

Technology Partners

Our SolutionsYtel supports over 35 million outbound and

inbound interactions daily, increasing revenue

and maximizing efficiency for our customers. Our

primary focus is developing cost effective solutions

that allow businesses to work smarter and save

money. We are a full-service telephone carrier,

meaning when you do business with us, there is

no middle man to inflate voice costs. This is a cost

savings area for businesses of all sizes, and one of

the reasons why our customers choose Ytel.

“Ytel is not just a vendor, they’re a partner. They help us be more efficient in our business, and we both grow organically because of that. It’s a healthy symbiotic relationship.”

- Nick Long, CEO at MediaMix 365

Built to power inbound and outbound communication for contact centers, marketing, and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Scale from 5 to 1,000+ agents within minutes and select from an advanced feature set that supports your business needs from a high level. Supercharge your CCC with a family of built-in apps that are ready for use.

A unified communications API that provides the building blocks for businesses to communicate more efficiently with customers. It’s one platform that supports voice, text, email, and direct mail.

Fifth Generation Cloud Contact CenterInbound | Outbound | Blended

Support your agents by providing software that utilizes advanced features

to optimize the structure of your business. Increase your contact center’s

overall productivity and meet your goals in the most efficient environment

possible. Scale agents in real-time, allowing your business to operate

at peak performance all day. Custom settings can support your contact

center in adjusting agent roles to meet inbound and outbound call volume

needs automatically.

No additional hardware is required to run X5 besides a computer, headset, and internet connection.

Cloud-Based

Gain insight into your analytics, including call completion and agent performance, resulting in cost savings.

Advanced Reporting

Transcribe and archive audio files efficiently in minutes, using our advanced speech-to-text technology.

Call Recordings

Integrate with over 100 industry leading software providers and every CRM on the market with an open API.

Open API

Ytel’s solutions continue to break new ground within the past year, benefiting its customers around the world, and we are excited to have them featured on our top companies list.”

- Harvi Sachar, Publisher and Founder at CIO Review

Maximize Agent Performance

X5 Agent Interface

Turnkey FeaturesEverything you need to propel your business forward is what Cloud Contact

Center delivers. Customize the features you want, and we’ll build the ones

you need. Whether your contact center is inbound or outbound, we offer

features that are designed to optimize the entire process for your business.

Call Dispositions

Custom Web Pops

Agent Chat

Built-In Softphone

Dynamic HTML Scripting

Custom Data Fields

Pause Code Tracking

Call Tracking

Agent Lead Search

Advanced Reporting

Agent Performance ReportAgent Time CardsCall Detail ExportInbound Report by CampaignInbound Report by Individual DID

View reports how you need to, when you need to. Set filters and customize reports allowing your contact center to run smarter and more efficiently. Reporting features will help you break down the data and focus on what works and what needs improvement. Advanced reporting provides agent performance reports, time cards, call detail and much more. It all comes down to what you need.

Local, Toll Free and Vanity NumbersQueue Priority RoutingList Performance ReportingOutbound Calling Report by CampaignPerformance Comparison Report

IVR Survey ReportsLead Detail ExportList Penetration ReportInbound Campaign ReportingInbound Color Notifications

Popular Integrations

We built X5 knowing that the power of this solution isn’t defined by what

it can do on it’s own, but what it can do with the other tools your business

relies on. X5 integrates with nearly every CRM, and with over 100 other

industry leading providers.

Highlighted Features

One-click post data to CRMAuto update CRM after call dispositionClick to call with phone numbers in your CRMSynchronize CRM with lists

Inbound | Outbound | BlendedCustomize your Contact Center by selecting specific features to enhance

inbound, outbound, or blended calling. X5 is a solution that works seamlessly to

maximize efficiency, increase agent productivity, and improve key performance

indicators (KPIs).

After Hours and Overflow RoutingAgent and Dept Hosted VoicemailsAutomatic Call Distribution (ACD)Automatically Call Back Queue AbandonsCustom Agent Audio PromptsCustom Greetings and Hold MusicDirect Agent Phone ExtensionsInbound Call FilteringInbound Campaign ReportingInbound Color NotificationsLocal, Toll and Vanity NumbersQueue Priority RoutingSkills Based RoutingVoicemail to EmailWait Time and Hold Time OptionsWeb Based IVR Editor

Inbound Features

Agent or Campaign CallbacksAlternate Number DialingAnswering Machine DetectionArea Code Caller ID (ACCID)Custom Recycling RulesCustom Safe-Harbor SettingsCustom Transfer PresetsExternal and Internal Call TransferList Override OptionsManual, Preview, Progressive, Click to Call, Power and Predictive DialingMulti-List DialingOutbound Campaign ReportingOutbound Lead PostingPercentage Dialing by ListPre-Recorded Answering Machine DropsReal-Time Lead Posting with Instant Calling

Outbound Features

A family of built-in apps supercharge Cloud Contact CenterBy developing new technology, Ytel provides our customers with a unique way

to customize solutions to meet their business needs. The X5 app marketplace

continues to propel Cloud Contact Center forward as one of the industry’s most

competitive leaders.

LeadBeam is an app designed for the lead generation industry. Lead sellers can better manage, distribute and track leads in-real time with lead buyers. Optimizing the lead process with LeadBeam allows businesses to maximize revenue opportunities with every lead and remove the manual process of lead delivery.

VoicePath is advanced soundboard technology that allows agents to easily respond to inbound and outbound calls through strategic pre-recorded audio files, simply with the press of a button. Guiding agents through conventional logic enables them to navigate all potential call outcomes and optimize script performance.

Transcribe and index audio files with VoiceAnalytics. Modify your call recordings through the detection and redaction of secure credit card information or other proprietary data. Advantages of keyword spotting and call analytics provide a proactive approach to agent coaching, compliance and real-time notifications.

®

®

One API. No boundaries.message360° is a unified communications API that provides businesses with

the building blocks to communicate more efficiently with customers. It’s one

platform that supports voice, text, email, and direct mail. The infrastructure

is built with layers of redundancy already in place. Built by developers, for

developers.

Don’t have easy access to developers? Let’s talk. Our professional services

team can build just about anything you can imagine.

Voice communication through mobile and web apps.

Voice

Automate marketing and transactional emails.

Email

Programmatically send and receive text messages.

Text

Customize, automate, and track direct mail at scale.

Direct Mail

Communication Channels

Voice

Features

InboundOutboundConferencing IVRAutomated TranscriptionNotifications and AlertsSurveys and Polls Custom/ Verified Caller IDsCall TrackingVanity Search Convert Text to Voice

Text

Features

Short CodesNotifications and AlertsTwo Way CommunicationSurveys and PollsToll Free Messaging

Email

Marketing

Special OffersAutomated ResponsesProduct InformationDigital Magazines or NewslettersInternal and External UpdatesLead Nurturing

Transactional

ReceiptsPassword ResetDouble Opt-InNotificationsShipping Confirmations

Direct Mail

Features

PostcardsLettersChecksArea mail

Verification

Address verificationRegular mailCertified mail

Capabilities

Visit message360.com

Want to know more?Visit ytel.com or give us a call.

(800) 382-4913

Let’s Be Friends!

Ytel Headquarters 27422 Portola Parkway, Suite 100Foothill Ranch, CA 92610

#AskYtel

© 2016 Ytel | ytel.com | (800) 382-4913