9/3/2015 USA Critical Knowledge Retaining Critical Skills & Knowledge at the end of a Project Life Cycle James G. LaRocque SQ&MA Director Logistics & Material.
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04/21/23USA Critical Knowledge
Retaining Critical Skills & Knowledgeat the end of a Project Life Cycle
James G. LaRocqueSQ&MA Director
Logistics & MaterialUnited Space Alliance
2/19/08
Copyright © 2008 by United Space Alliance, LLC. These materials are sponsored by the National Aeronautics and Space Administration under Contract NAS9-20000 and Contract NNJ06VA01C. The U.S. Government retains a paid-up, nonexclusive, irrevocable worldwide license in such materials to reproduce, prepare, derivative works, distribute copies to the public, and perform publicly and display publicly, by or on behalf of the U.S. Government. All other rights are reserved by the copyright owner.
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End of a Project Life Cycle
• The Space Shuttle Project is currently scheduled to end in 2010, which presents challenges in the project life cycle
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End of a Project Life Cycle - Strategy
• Benchmarked companies to determine what can be done to address out End of Project issues:
– Retention
– Knowledge Capture
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Retention Strategy
• New Business
– Provide jobs for future
• Understand why people stay and leave
– Honest and open communication
– Survey employees about specific job enhancements to provide the challenges and recognition they value most in the workplace
• Incentives
– Offer incentives for critical skill employees to stay to the end of the project
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New Business
• Goal: Provide Jobs for the Future
– Constellation Projects USA is partnered with
other contractors
– Other business opportunities
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Understand Motivations
• Goal: Understand why people stay/leave
– Complete surveys to understand reasons people give for leaving
– Conduct interviews to better understand what is truly important to our personnel
– Have frequent and frank communications
– Find the right mix - some personnel prefer to be challenged while other employees value security most
– Stress specific job enhancements to address what management can do to provide the challenges and recognition employees value most in the workplace
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Offer Incentives
• Goal: Offer Incentives
– Provide a mix of praise and pay
– Strive to provide the needed growth challenges internally
– Provide an incentive package for critical skill employees
– Offer a competitive severance plan to provide employees with security
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Knowledge Capture Strategy
• Goal: Retain and leverage knowledge to maintain sufficient technical depth to safely execute the remaining shuttle missions
– Everyone “does” knowledge management, but they may not think about it in those terms
– Knowledge Capture Know who has what competency
Competency Management System
Ensure knowledge is being retainedKnowledge Management Databases
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Knowledge CycleTraining/Certification,
Skills, Processes & Products
Formal Training – Planning Tracking & Authorization
Mentoring & Skills Development
Informal Training
Skills Needed & Identified
Employ, Experience, Research & Develop
Gather Data & Information
Research Extraction
Analysis & “Lessons Learned”
Peer Reviews
Panel Reviews
Bodies of Knowledge
Ground Systems
Flight Systems
Functional Areas
Core Competences
Key Capabilities
Knowledge Transfer, Storage & Retrieval
Capture Methods & Tools
Search Technologies & Tools
Source Identification (Guru)
Storage Practices & Topologies
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Competency Management System
• Competency Management System (CMS)
– Allows management to identify and assess individual competencies to continue safe operations, increase opportunities and ensure long-term viability of the company
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Knowledge Management Database
““In the Truck”In the Truck”
In storageIn storageIn Engineer’s FilesIn Engineer’s Files
In Ops Area BookcasesIn Ops Area Bookcases
In Engineers’ computers In Engineers’ computers (+ floppies in desk drawer)(+ floppies in desk drawer)
Tacit Tacit KnowledgeKnowledgeGone
““Lost, Lost, stolen, or stolen, or strayedstrayed””
?
AnalysesAnalyses
““Brain Books”Brain Books”
Data Reviews
Data Reviews
Problems & Solutions
Problems & Solutions
Engineering Rationale
Engineering Rationale
CalcsCalcs Studies
Studies
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Knowledge Management Database
• Capture knowledge and make it available to create, share, and act upon to:
– Ensure Shuttle project flight safety and manifest supportability throughout the remaining life of the project
– Provide pertinent knowledge for future projects
– Reduce duplication of efforts due to capturing historical data from lessons learned / best practices
– Reduce research time and effort (one-stop-shopping)
– Access to previous experience, including best practices and lessons learned
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Knowledge Management Database
UnstructuredContent..docdoc
XMLXML
.rtf.rtf
HTMLHTML
.pdf.pdf
TIFFTIFF
.xls.xls
IntelligentContent
.txt.txt
Personalize it!
Search it!
Knowledge Management LibraryKnowledge Management Library
Taxonomy & Metadata Management
Trending Analysis
Conceptual Classification Find it!
Scanned Content
Automate indexing & categorization enable accurate search, retrieval, and re-use of content across enterprise
Automate indexing & categorization enable accurate search, retrieval, and re-use of content across enterprise
Information Extraction
.ppt.ppt
CCOOTTSS
CCOOTTSS
KM LibrarianValidate Render Version Profile Assist
Re-Use it!
Indexing & Categorization
Portal Staging
CompanyTaxonomy
Engineering - Orbiter - SRB SQ&MA - IFAs - Root Cause - C/RA
Automated indexing
Digital Media
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Knowledge Management Database
• Includes: – Analyses– Calculations – White papers– Assumptions – Detailed rationale– Discussions – Presentations – Brain books– Lessons learned, – Design approaches– Questionnaires– Interviews
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Where is USA going from here?
•Providing better search capabilities across informal and formal archives
•Formalizing capture of information from potential retirees when identified
•Improving the organization of the data
•Exploring how to leverage the data
•Shortening learning curves for replacement personnel by transferring knowledge from predecessors to new employees
•Providing library of real-world “Design for Operations” information for use in Constellation
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